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Company Description At Docplanner Group, we’re on a mission to help people live longer, healthier lives. As the world’s largest healthcare platform, each month, we connect 24 million patients with...

At DATAPAO, data ignites passion, community fuels collaboration, and growth knows no bounds.

Senior React JS Developer Vacancy: 1 Work Arrangement: Remote Location: Washington, DC 20003 Employment Type: Contract Engagement Type: W2 or 1099 only; no C2C Final Interview: In person Dhaka Technologies Limited is hiring for a client seeking a Sr.

About Multi Media, LLCMulti Media, LLC is a global technology company operating a high-traffic live-streaming platform used by millions of people around the world.

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.

With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.

At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.

Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.

**Travel to Office expectations**

For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.

For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.

Position Summary:

The Marketing Automation Architect plays a key role in influencing the strategic and technical direction for the Marketing Operations and Analytics teams within Adobe Marketo Engage and the marketing automation ecosystem at PointClickCare. Reporting to the Director, Marketing Analytics & Marketing Technology, this role defines the vision, architecture, and governance of the marketing automation platform while enabling scalable, data-driven customer engagement across the buyer lifecycle. The role combines platform architecture, solution design, technical leadership, and strategic consulting, partnering with Marketing, Sales Operations, Revenue Operations, IT, Analytics, and Product Marketing to keep the MarTech ecosystem scalable, reliable, secure, and positioned for future innovation.

Key Responsibilities:

• Platform Architecture, Strategy & Governance: Shape the technical vision, architecture, and roadmap for Adobe Marketo Engage; establish platform governance, standards, and best practices; identify technical debt and architectural opportunities; oversee platform health, performance, and administration.
• Solution Design & Marketing Automation Delivery: Design and implement journey-based marketing programs, lifecycle automation, lead nurturing, segmentation, forms, landing pages, and reusable program templates; serve as primary technical consultant for Marketing, Sales Operations, and Customer Success.
• Enterprise Integrations & MarTech Ecosystem: Own and optimize the Marketo/Salesforce integration (synchronization, lifecycle logic, field mappings, data integrity); manage integrations with webinar, event, LeanData, live chat, and CMS platforms; act as primary technical liaison with Adobe Marketo Support.
• Lead Scoring & Lifecycle Management: Own the strategy, governance, and continuous optimization of lead scoring models and lifecycle frameworks in partnership with Sales Operations and Analytics to improve lead quality, conversion, and pipeline performance.
• Technical Leadership, Security Communications & Enablement: Serve as subject matter expert and mentor for the Marketing Operations team; own governance of customer-facing security and service communications with Security, Product, Legal, and Corporate Communications; lead continuous improvement and AI adoption initiatives.

Required Skills & Experience:

• Bachelor’s degree, diploma, or equivalent combination of education, certifications, and experience.
• 8+ years of experience administering and architecting Adobe Marketo Engage within complex B2B enterprise environments.
• Extensive experience designing enterprise marketing automation strategies, lifecycle programs, lead scoring frameworks, and scalable automation solutions.
• Deep expertise integrating Marketo with Salesforce CRM and enterprise marketing technology platforms.
• Demonstrated success establishing platform governance, standards, and operational best practices.
• Experience leading cross-functional initiatives involving Marketing, Sales Operations, Revenue Operations, and IT.
• Adobe Marketo Engage Certified Expert certification required or strongly preferred
• Strong analytical mindset, excellent troubleshooting and solution design capabilities, and clear communication skills.

Preferred Experience:

• Salesforce certification considered an asset.
• AI fluency and/or experience leveraging Microsoft 365 Copilot to improve productivity, collaboration, and marketing operations.
• Hands-on experience with LeanData, webinar platforms, and other event technologies beyond core Marketo/Salesforce administration.
• Working knowledge of privacy regulations including CASL and GDPR, and of marketing analytics, attribution, and dashboard development.

$124,000 - $138,000 a year

At PointClickCare, base salary is one of the many components that make up our total rewards package. The Canada base salary range for this position is $124,000 - $138,000 + bonus + benefits, non-overtime eligible. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all Canada locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.

#LI-TW1

#LI-Remote

PointClickCare Benefits & Perks:

Benefits starting from Day 1!

Retirement Plan Matching

Flexible Paid Time Off

Wellness Support Programs and Resources

Parental & Caregiver Leaves

Fertility & Adoption Support

Continuous Development Support Program

Employee Assistance Program

Allyship and Inclusion Communities

Employee Recognition … and more!

It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.

When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it.  If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: [email protected]

PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

The Role

PointClickCare is seeking a Senior Enterprise Customer Success Manager to serve as a strategic advisor to some of the nation’s leading healthcare organizations. This role is responsible for managing complex enterprise relationships across health systems, health plans, Accountable Care Organizations (ACOs), Risk-Bearing Entities (RBEs), provider networks, and value-based care organizations.

This is not a traditional customer success role. The successful candidate will operate as a trusted executive partner to senior healthcare leaders, helping customers achieve strategic, operational, financial, and clinical outcomes through effective adoption and optimization of PointClickCare solutions.

The ideal candidate combines strong customer success expertise with deep healthcare domain knowledge and experience navigating highly matrixed healthcare organizations. They must be comfortable engaging executive stakeholders, influencing strategic decisions, and driving measurable value realization across large enterprise accounts.

Experience supporting value-based care initiatives, population health programs, care coordination strategies, and payer-provider collaboration models is strongly preferred. Knowledge of post-acute care workflows, Skilled Nursing Facilities (SNFs), and transitions of care is highly desirable.

What You’ll Do

• Serve as the primary strategic advisor for a portfolio of enterprise healthcare customers.

• Build and maintain relationships with executive stakeholders, including C-suite leaders, VPs, population health leaders, value-based care executives, clinical leaders, and operational decision-makers.

• Develop and execute strategic account plans that drive customer outcomes, adoption, retention, growth, and long-term partnership success.

• Align PointClickCare capabilities with customer business objectives, regulatory priorities, population health initiatives, and value-based care programs.

• Lead executive business reviews focused on business outcomes, ROI realization, strategic priorities, adoption performance, and organizational success metrics.

• Identify opportunities for operational improvement through analysis of customer performance, utilization trends, workflow adoption, and market best practices.

• Partner closely with Sales, Product, Marketing, Professional Services, Support, and Executive Leadership to drive customer success and resolve complex business challenges.

• Facilitate collaboration across provider, payer, post-acute, and community-based stakeholders to advance care coordination and network performance objectives.

• Create compelling executive narratives that demonstrate measurable value, financial impact, clinical outcomes, and strategic alignment.

• Identify risk indicators early and proactively develop mitigation strategies to protect customer outcomes and retention.

• Champion customer advocacy by bringing healthcare market insights and customer feedback into product and organizational planning discussions.

Required Qualifications

• 5+ years of healthcare industry experience, including customer-facing, consulting, account management, customer success, operational leadership, or strategic partnership roles.

• Experience working directly with healthcare provider organizations, health systems, health plans, physician groups, ACOs, payer-provider partnerships, or value-based care organizations.

• Demonstrated ability to build credibility and influence executive and senior leadership stakeholders.

• Strong knowledge of healthcare operations, care delivery, reimbursement models, and healthcare technology ecosystems.

• Exceptional communication, presentation, relationship-building, and stakeholder management skills.

• Strong project management, organizational, and strategic planning capabilities.

• Analytical mindset with experience leveraging data to identify performance opportunities and customer value realization.

• Proven ability to lead complex cross-functional initiatives in dynamic healthcare environments.

• Experience using CRM platforms and customer success technologies.

Preferred Qualifications

• Direct experience supporting Accountable Care Organizations (ACOs), Risk-Bearing Entities (RBEs), Clinically Integrated Networks (CINs), Managed Care Organizations, or other value-based care models.

• Deep understanding of population health management, quality improvement programs, healthcare performance measures, and value-based reimbursement frameworks.

• Experience working with Skilled Nursing Facilities (SNFs), post-acute providers, care transitions, discharge planning, or care coordination initiatives.

• Familiarity with PointClickCare, PAC technology, EHR platforms, interoperability solutions, or healthcare SaaS applications.

• Clinical operations, healthcare applications, consulting, or implementation experience.

• Experience leading executive-level business reviews and strategic planning sessions.

Why This Role Matters

You will help healthcare organizations transform how care is coordinated across acute, post-acute, payer, and community settings. By partnering with executive healthcare leaders and driving measurable business outcomes, you will play a critical role in advancing value-based care, improving patient outcomes, and maximizing the value customers receive from PointClickCare’s industry-leading platform.

Travel

Approximately 30% travel, including customer-facing engagements, industry events, and occasional travel to PointClickCare offices and leadership meetings.

Ideal Candidate Profile

The strongest candidates will bring:

• Enterprise Customer Success experience managing complex healthcare accounts.

• Executive presence and comfort engaging C-suite stakeholders.

• Practical experience with ACOs, value-based care, payer-provider collaboration, and population health.

• Strong understanding of healthcare delivery across acute, post-acute, and community settings.

• Experience working with SNFs and post-acute networks as a significant differentiator.

• A consultative mindset with the ability to translate technology capabilities into measurable business outcomes.

$118,000 - $132,000 a year

At PointClickCare, base salary is one of the many components that make up our total rewards package. The US base salary range for this position is $118,000 - $132,000 (Exempt)+ bonus + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all US locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.

With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.

At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.

Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.

**Travel to Office expectations**

For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.

For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.

Position Summary:

The Marketing Automation Architect plays a key role in influencing the strategic and technical direction for the Marketing Operations and Analytics teams within Adobe Marketo Engage and the marketing automation ecosystem at PointClickCare. Reporting to the Director, Marketing Analytics & Marketing Technology, this role defines the vision, architecture, and governance of the marketing automation platform while enabling scalable, data-driven customer engagement across the buyer lifecycle. The role combines platform architecture, solution design, technical leadership, and strategic consulting, partnering with Marketing, Sales Operations, Revenue Operations, IT, Analytics, and Product Marketing to keep the MarTech ecosystem scalable, reliable, secure, and positioned for future innovation.

Key Responsibilities:

• Platform Architecture, Strategy & Governance: Shape the technical vision, architecture, and roadmap for Adobe Marketo Engage; establish platform governance, standards, and best practices; identify technical debt and architectural opportunities; oversee platform health, performance, and administration.
• Solution Design & Marketing Automation Delivery: Design and implement journey-based marketing programs, lifecycle automation, lead nurturing, segmentation, forms, landing pages, and reusable program templates; serve as primary technical consultant for Marketing, Sales Operations, and Customer Success.
• Enterprise Integrations & MarTech Ecosystem: Own and optimize the Marketo/Salesforce integration (synchronization, lifecycle logic, field mappings, data integrity); manage integrations with webinar, event, LeanData, live chat, and CMS platforms; act as primary technical liaison with Adobe Marketo Support.
• Lead Scoring & Lifecycle Management: Own the strategy, governance, and continuous optimization of lead scoring models and lifecycle frameworks in partnership with Sales Operations and Analytics to improve lead quality, conversion, and pipeline performance.
• Technical Leadership, Security Communications & Enablement: Serve as subject matter expert and mentor for the Marketing Operations team; own governance of customer-facing security and service communications with Security, Product, Legal, and Corporate Communications; lead continuous improvement and AI adoption initiatives.

Required Skills & Experience:

• Bachelor’s degree, diploma, or equivalent combination of education, certifications, and experience.
• 8+ years of experience administering and architecting Adobe Marketo Engage within complex B2B enterprise environments.
• Extensive experience designing enterprise marketing automation strategies, lifecycle programs, lead scoring frameworks, and scalable automation solutions.
• Deep expertise integrating Marketo with Salesforce CRM and enterprise marketing technology platforms.
• Demonstrated success establishing platform governance, standards, and operational best practices.
• Experience leading cross-functional initiatives involving Marketing, Sales Operations, Revenue Operations, and IT.
• Adobe Marketo Engage Certified Expert certification required or strongly preferred
• Strong analytical mindset, excellent troubleshooting and solution design capabilities, and clear communication skills.

Preferred Experience:

• Salesforce certification considered an asset.
• AI fluency and/or experience leveraging Microsoft 365 Copilot to improve productivity, collaboration, and marketing operations.
• Hands-on experience with LeanData, webinar platforms, and other event technologies beyond core Marketo/Salesforce administration.
• Working knowledge of privacy regulations including CASL and GDPR, and of marketing analytics, attribution, and dashboard development.

$159,000 - $177,000 a year

At PointClickCare, base salary is one of the many components that make up our total rewards package. The US base salary range for this position is $159,000 - $177,000 + bonus + benefits, non-overtime eligible. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all US locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.

#LI-TW1

#LI-Remote

PointClickCare Benefits & Perks:

Benefits starting from Day 1!

Retirement Plan Matching

Flexible Paid Time Off

Wellness Support Programs and Resources

Parental & Caregiver Leaves

Fertility & Adoption Support

Continuous Development Support Program

Employee Assistance Program

Allyship and Inclusion Communities

Employee Recognition … and more!

It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.

When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it.  If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: [email protected]

PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Company Description

Are you ready to shape the future technological landscape in Europe?

We are dedicated to responsible digitalisation, building innovative, inclusive solutions that drive meaningful impact. With over 8,900 professionals across Europe, we help EU institutions, public and private organisations thrive in a rapidly evolving digital world. Are you ready to shape the future through technology? Your journey starts here. Take a look at some of our impactful projects here: https://netcompany.com/cases/

Job Description

So, what are the main responsibilities of the Senior AI Engineer in Netcompany?

Joining us as a Senior AI Engineer, you will play a key role in the d esign, development, and deployment of advanced GenAI and LLM solutions for enterprise clients. You will be hands-on in building production-grade AI systems, contributing to architectural decisions, and ensuring high-quality technical delivery across projects.

This is a highly technical role with strong client exposure. You will collaborate closely with AI Architects, product owners, and client stakeholders to translate business requirements into robust AI implementations. Your focus will be on building scalable, secure, and high-performing AI components that integrate seamlessly into enterprise ecosystems.

You will work across the full lifecycle of AI solutions — from experimentation and prototyping to optimization, deployment, monitoring, and continuous improvement — ensuring that solutions deliver measurable business value.

As the Senior AI Engineer, you will:

• Design, develop, and deploy end-to-end GenAI and LLM-based applications in enterprise environments.
• Implement advanced RAG pipelines, orchestration workflows, prompt engineering strategies, and evaluation frameworks.
• Build scalable backend services and APIs that integrate LLM solutions with enterprise systems (CRM, ERP, data platforms, internal tools).
• Contribute to architectural design discussions and ensure implementation aligns with defined technical standards.
• Optimize model performance, latency, and cost efficiency across cloud-based environments.
• Implement robust testing, evaluation, monitoring, and observability for AI systems in production.
• Collaborate with cross-functional teams including data engineers, software engineers, DevOps, and business stakeholders.
• Ensure adherence to security, compliance, and responsible AI practices.
• Support client workshops, technical demos, and solution presentations when needed.
• Stay up to date with emerging GenAI frameworks, tools, and best practices, proactively bringing innovation into delivery projects.

Qualifications

What would make you a fit for the role:

• Bachelor’s or Master’s degree in Data Science, Machine Learning, Computer Science, Engineering, or a related field.
• 5+ years of experience in AI/ML engineering or software engineering with strong AI exposure, delivering production-grade solutions.
• Proven hands-on experience with GenAI and LLM solutions, including prompt engineering, RAG architectures, and evaluation techniques.
• Strong programming skills in Python and experience with modern AI/ML frameworks and libraries.
• Experience developing and deploying AI systems on cloud platforms (AWS, Azure), including CI/CD and MLOps practices.
• Solid understanding of APIs, microservices, distributed systems, and scalable backend development.
• Experience optimizing AI systems for performance, reliability, and cost.
• Strong problem-solving skills and ability to work in fast-paced, client-driven environments.

It would also be a plus if you match some of the following:

• Experience in consulting, systems integration, or professional services environments.
• Familiarity with frameworks such as LlamaIndex, LangGraph, or similar orchestration tools.
• Experience with LLM monitoring, evaluation frameworks, and AIOps practices.
• Exposure to AI governance, security, and compliance standards in enterprise settings.
• Experience working with both commercial and open-source LLMs.

Additional Information

Being a part of the Netcompany team, you will be provided with:

• The opportunity to work in a modern environment & in a hybrid working model
• A seamless onboarding experience and a buddy to support you on your first steps
• A competitive compensation & benefits package
• Health and life insurance program
• Meal and commuting allowance
• Well-being activities (on premises)
• Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad-hoc trainings)
• A personalized development plan for targeted career growth

If you are looking forward to be part of a diverse environment, and have the opportunity to work alongside well-experienced professionals, on challenging, large-scale projects that directly impact millions of citizens around the globe, then this is the place to be!

By joining Netcompany in Athens, you will be part of a vivid team of 2,300+ tech professionals. When at the office, you’ll have the flexibility to work from our three modern, sustainable, and state-of-the-art offices!

Please upload your CV in English via the Apply button. All applications will be treated as strictly confidential.

We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. As part of the Netcompany culture, we respect human rights and focus on creating a positive workplace, where all employees are valued, and where diversity and inclusion are a vital part of our everyday working experience.

In the following link you may find our CV Submission privacy notice: https://netcompany.com/cv-submission-privacy-notice/

Forward was founded in 2013 by four Stanford Ph.D.s, building the industry’s first network digital twin: a mathematically accurate model of the production network. It’s the foundation for autonomous networking, giving engineers and AI agents the ability to know the impact of every change before it touches production. That founding instinct still defines how we work. We’re accurate and evidence-driven, relentless about clarity, and we’d rather be certain than comfortable, building a groundbreaking platform that transforms how teams run and secure networks across every major cloud and vendor environment.

Global leaders like Goldman Sachs, PayPal, S&P Global, IBM, and Dell trust Forward, alongside fast-growing enterprises and government agencies, realizing an average of $14.2 million in annual benefits, according to IDC. Backed by top-tier investors, including A. Capital, Andreessen Horowitz, Goldman Sachs, MSD Partners, Omega Venture Partners, Section 32, and Threshold Ventures, and headquartered in Santa Clara, we’re most proud of our team: curious people who’d rather build what doesn’t exist than accept how things have always been done.

We are seeking a Senior Technical Marketing Engineer (Network Automation) to help drive adoption and understanding of Forward’s automation capabilities across customers, partners, and the broader network engineering community.

As a Senior Network Automation TME, you will sit at the intersection of product and go-to-market execution. You will translate Forward’s differentiated automation capabilities — network queries, verification-as-code, API-driven workflows, and CI/CD-style change validation — into compelling automation workflows, technical content, and field enablement that resonate with network automation practitioners and decision-makers.

This is a non-quota-carrying, highly technical, and externally visible role with meaningful influence on product direction and market positioning.

Responsibilities

• Partner with Product Management to define, validate, and shape automation-related capabilities and use cases.
• Design and evangelize customer workflows that realize the value of automation features, including NQE (Network Query Engine), APIs, and CI/CD-driven verification.
• Enhance existing product integrations and build new ones to expand automation and interoperability across the broader network and IT ecosystem.
• Build and maintain lab environments to support demos, technical validation, and automation use-case exploration.
• Develop high-quality technical collateral for internal audiences, including training materials, demo guides, and sales enablement content.
• Collaborate with Marketing to create external-facing assets such as whitepapers, solution briefs, blogs, presentations, and videos.
• Enable Sales and Solutions teams with automation-focused demos, messaging, and technical training.
• Represent Forward at customer meetings, webinars, and industry events, including networking and automation conferences and trade shows.
• Contribute thought leadership on network automation trends and Forward’s role in modern NetDevOps and intent-based networking architectures.
• Gather field and market feedback to influence product roadmap and automation positioning.

Required Qualifications

• 8+ years of experience as a Technical Marketing Engineer, Sales Engineer, Network Engineer, or similar customer-facing technical role.
• Strong understanding of enterprise networking concepts, including routing, switching, and network change management.
• Experience with NetDevOps practices, CI/CD pipelines, or infrastructure-as-code workflows applied to networking.
• Familiarity with source control (Git), API integration, and building automation against network data models.
• Hands-on experience with network automation tooling and frameworks (e.g., Ansible, Terraform, Python, REST APIs, or similar).
• Experience working with complex enterprise networks across on-prem, virtualized, and cloud environments.
• Hands-on experience with at least one major cloud platform and familiarity with virtualization and containerized environments.
• Proven ability to build and operate lab environments for demos and technical validation.
• Excellent communication and presentation skills, with the ability to explain complex concepts to technical and non-technical audiences.
• Bachelor’s degree in Computer Science, Engineering, Networking, or a related field.
• Ability to work effectively across Product, Sales, and Marketing teams.

Preferred Qualifications

• Working knowledge of data query and transformation languages (e.g., GraphQL, JSONPath, or a query engine such as Forward’s NQE).
• Familiarity with AI/ML concepts and hands-on experience exploring AI-driven use cases in network operations or data analysis.
• Working knowledge of Linux administration.
• Familiarity with Forward or similar network visibility, verification, or analytics platforms.
• Experience presenting at conferences, webinars, or customer-facing technical events.

The base pay range for this role is between $200,000 and $230,000. Base pay will depend on your skills, qualifications, experience, and location.

Convoso is a leading AI-powered contact center platform purpose-built for revenue teams. Since 2006, Convoso has remained at the forefront of innovation, consistently developing solutions to drive customer growth while supporting adherence to regulatory standards.

Who We Are:

While headquartered in Los Angeles, the Convoso team can be found around the globe working in either a hybrid or remote capacity. Awarded as a “best place to work” company, our culture fosters team integrity, positive persistence, and continuous growth.

Our core platform powers successful sales teams across multiple industries, giving our customers a competitive edge and streamlined productivity. With built-in Al and automations, our product is a premium offering in a competitive space. We continue to grow our product capabilities to better serve our current customers and to expand into newer markets.

Convoso is looking for people who are excited about technology and innovation. We are a company of motivated team players with diverse backgrounds driving accelerated growth in a supportive, positive culture.

Most roles at Convoso function as “hybrid” with some opportunities for travel to in-person business events and company meetings. For remote positions, Convoso’s U.S. hiring is open to candidates residing anywhere within the United States.

The Job:

Convoso is seeking a Senior Platform Engineer to help architect and build the next generation of our high-volume, real-time communication platform. We are not just looking for someone who knows a single telecom technology—we are looking for a distributed systems engineer who has built large-scale, high-concurrency communications platforms where milliseconds matter.

In this role, you will help rebuild and modernize our core platform in Go (Golang), designing high-performance backend microservices that handle massive call volumes, real-time event routing, voice media streaming, and large-scale analytics with carrier-grade reliability.

Responsibilities summary:

1. Distributed Backend & Next-Gen Architecture (Go)

• Architect, write, and maintain production-grade microservices in Go (Golang) to power Convoso’s next-generation SaaS platform.
• Design high-throughput, low-latency distributed systems that seamlessly coordinate call routing, reporting, AI processing, and customer data synchronization across services.
• Utilize modern messaging and event-streaming technologies (NATS, JetStream, Kafka) to handle massive event volumes reliably and asynchronously.

2. Real-Time Telephony & Media Pipeline

• Build, scale, and optimize real-time voice and communication pipelines using FreeSWITCH, Kamailio, SIPGo, Pion WebRTC, Asterisk, and RTPengine.
• Manage high-concurrency Session Initiation Protocol (SIP) traffic, media streaming, and call control logic with ultra-low latency constraints.
• Interface directly with carrier infrastructure to ensure high call quality, instant call placement, and fault-tolerant voice routing.

3. High-Performance Data Engineering & Analytics

• Work with high-performance, large-scale database architectures tailored for both transactional workloads ( PostgreSQL) and massive operational analytics ( ClickHouse).
• Optimize system queries, data structures, and state management to ensure real-time reporting and dashboard responsiveness under heavy load.

4. Scalability, Performance & Cloud Operations

• Identify bottlenecks across real-time pipelines and optimize code, networking, and memory allocation for maximum speed and resource efficiency.
• Deploy, operate, and support resilient software across large-scale cloud production environments with high uptime requirements.
• Participate in system design reviews, promote software engineering best practices, and collaborate closely with product and infrastructure teams.

Who You Are:

Technical Stack & Domain Expertise

• Primary Language: Professional experience building large-scale, high-concurrency backend software in Go (Golang).
• Real-Time Communication Stack: Hands-on experience with real-time communications platforms and protocols, including FreeSWITCH, Kamailio, SIPGo, Pion WebRTC, Asterisk, or RTPengine.
• Distributed Event Streaming: Proven track record building event-driven architectures using NATS, JetStream, or Apache Kafka.
• Database Mastery: Experience operating both relational databases (PostgreSQL) and analytical column-oriented databases (ClickHouse) at scale.
• Networking & Protocols: Working command of SIP, WebRTC media streams, network packet flow, and core telephony concepts.

Core Architectural Competencies

• Distributed Systems Design: Proven experience architecting systems composed of many interdependent microservices operating at high velocity.
• Real-Time Performance Focus: Demonstrated track record building software where ultra-low latency is critical (e.g., immediate call connection, sub-second event processing).
• System Scalability: Experience scaling production infrastructure to seamlessly support rapid growth in users, events, and concurrent traffic.
• Target Backgrounds: Backgrounds from communication platforms and CPaaS providers (e.g., Twilio, SignalWire, Telnyx, or similar high-scale VoIP/telecom ecosystems) are highly desirable.

WHAT SUCCESS LOOKS LIKE

• You focus on solving complex platform engineering problems over simply checking technology boxes.
• You bring a deep curiosity for high-performance systems and enjoy building infrastructure that processes millions of real-time interactions daily.
• You write clean, scalable Go code that strengthens the reliability, speed, and capability of Convoso’s flagship product suite.

Work Perks Worth The Hype:

• Competitive compensation package
• Stock options
• 100% covered premiums for employees; Medical, Dental, Basic life insurance, Long term disability
• Affordable Vision plan and optional FSA
• PTO, Paid Sick Time, Holidays, Bereavement time, Parental Leave
• Your birthday off
• 401k program with generous company match
• No cost Employee Assistance Program and Travel Assistance
• Monthly Gym membership reimbursement
• Monthly credits toward food & beverage
• Company Outings
• On and offsite team building events
• Paid training for departments
• Apple laptop (most roles)
• And a team of highly experienced and kind colleagues!

HQ Office:

• Casual office environment & dress
• Daily catered lunches
• Fully stocked kitchen (Dietary restriction-friendly)
• Happy Hours
• On-site Car Wash
• Free Parking

Compensation: The base salary range is: $190,000 - $210,000

The Base Pay Range for this position is based on the industry benchmark for position, function, level and the company’s compensation strategies. However, final offers may vary from the amount listed based on geography, candidate experience and expertise, and other objective business. Convoso’s compensation package also includes equity for all eligible U.S full time roles and exceptional benefits, including generous 401k match.

Your California Privacy Rights:

As a California resident who is an applicant to be an employee of Convoso, you have certain rights under California law with respect to information collected by Convoso in the course and scope of its evaluation of your application. The types of information Convoso collects and your rights with respect to that information are contained in Convoso’s privacy policy, which you can review by going to https://www.convoso.com/privacy-policy/.

Silverback Strategies is a performance marketing agency built to help marketers grow and capitalize on change. Ad Age, Inc Magazine, The Washington Post, The Washingtonian, and The Washington Business Journal have recognized Silverback as one of the best places to work.

We hire the best and help them get better. Silverbackers are supported, challenged and inspired by their peers. Regardless of title or tenure, every Silverbacker plays a role in helping our agency get better. This is a place where you can make a difference.

What you will do:

• Translate strategy into visuals: partner closely with our Creative Strategist to take research, hooks, and loose creative briefs and turn them into concrete visual concepts, storyboards, and finished assets

• Produce both statics and video: design and build static ad creative and edit/produce short-form video and motion content for paid social at a consistently high craft level

• Interpret brand guidance at any altitude: work from anything ranging from a thin one-pager to a comprehensive brand system, and reliably produce creative that’s unmistakably on-brand either way

• Navigate regulated-industry review cycles: produce creative that anticipates compliance and legal scrutiny, minimizing revision rounds and rejection risk without watering down creative quality

• Push brands into new creative territory: identify opportunities to evolve a brand’s creative expression to unlock scale and new-market growth, while staying inside brand-safety guardrails

• Select and edit raw footage/imagery: review raw photography and video footage from shoots and select, crop, cut, and edit the strongest material into finished assets — no on-set creative direction required

• Own asset quality and turnaround: deliver polished, client-ready work with minimal internal revision cycles so assets aren’t burning days internally before they even reach the client

• Maintain visual consistency at scale: keep creative consistent and on-brand across a high volume of ad variations, formats, and platform

What we are looking for:

Core Experience

• 5+ years in a hands-on creative production role — Art Director, Senior Designer, Creative Producer, or similar —with dedicated performance/paid social experience

• A portfolio that shows range across both static design and video/motion editing, ideally for paid social specifically

• Experience working within brand guidelines of varying depth and translating them into new creative applications

• Experience in regulated or highly regulated industries (healthcare, finance, insurance, legal, or similar) is a strong plus, given our client base

• Experience working in matrixed organizations with multiple stakeholders and layered approval processes

Craft & Technical Skills

• Expert-level proficiency in Figma (or similar) for static design and layout

• Strong proficiency in After Effects (or similar) for motion graphics and video editing

• Comfortable editing raw video/photo footage into finished assets: selects, cuts, pacing, captions/graphics overlays

• Working knowledge of Adobe Creative Suite (Photoshop, Premiere, Illustrator) as needed

• Understands platform-specific creative specs and best practices across Meta, TikTok, YouTube, Pinterest, and other paid social channels

Creative & Strategic Judgment

• A strong eye for what “good” looks like in modern performance advertising — thumb-stopping, polished, and effective, not just pretty

• Understands performance/paid-social fundamentals (hooks, pacing, hierarchy, CTAs) well enough to make smart creative calls independently, without needing to run the strategy

• Can take a loose brief or visual direction and fill in the gaps with sound creative judgment

• High attention to detail — typos, brand misapplications, and spec errors don’t make it to client review

• Comfortable giving and receiving fast, iterative feedback in a deadline-driven environment

Working Style

• Thrives on speed without sacrificing polish — this role owns production timelines that need to move fast to offset long approval cycles

• Collaborative by nature; sees the Creative Strategist as a partner, not a hand-off point

• Self-sufficient in production; doesn’t need heavy oversight to get from brief to finished asset

What success looks like:

• Assets consistently reach client/compliance review in 1–2 internal revision rounds or fewer

• Creative reliably passes compliance and legal review with minimal rework

• Output balances brand safety with creative freshness — clients see growth and new territory, not just “more of the same”

• The Strategist and Senior Performance Creative function as a true two-person creative engine, each covering what the other doesn’t

What This Role Is Not:

• Not a photo/video shoot creative director — you won’t be expected to run or direct live shoots, just to select and edit from what’s captured

• Not a pure strategist — research, testing frameworks, and reporting live with the Creative Strategist, not this role

—Why Silverback?—

Silverback isn’t for everybody. If you’re an A player, you will get paid more, learn more and grow faster with support from a smart and fun team. If you’re a B player, you will be miserable

Work with the A team: We are ruthless about putting the best possible team on the field

Make an impact: We’re a small agency. Everybody has the opportunity to drive change and impact

Get paid: We hire the best and pay them generously

Do cool sh*t: From media to SEO to measurement, learn the cutting edge of what works

—Benefits & Perks—

• Unlimited PTO
• Comprehensive health, dental, and vision plans
• Virtual Team Events and a fun, casual, inclusive company culture
• Company-paid ClassPass membership
• 12 weeks of Paid Parental Leave
• Summer Fridays
• 401(k) with Employer Match

Silverback Strategies is an equal opportunity employer. If you believe you meet the qualifications for the position, then we invite you to apply. We celebrate the free flow of conversation, ideas and opinions at Silverback, but actions such as bullying, discrimination, harassment or retaliation of any kind are strictly prohibited in our workplace. We are committed to providing a safe, open and accommodating environment that allows all of our team members to thrive. Employment decisions are made without regard to age, color, disability, family, genetic information, origin, race, religion, sex. For more information, we invite you to visit eeoc.gov.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Silverback Strategies is a performance marketing agency built to help marketers grow and capitalize on change. Ad Age, Inc Magazine, The Washington Post, The Washingtonian, and The Washington Business Journal have recognized Silverback as one of the best places to work.

We hire the best and help them get better. Silverbackers are supported, challenged and inspired by their peers. Regardless of title or tenure, every Silverbacker plays a role in helping our agency get better. This is a place where you can make a difference.

Today, we’re ready to add another Senior Paid Media Manager to our team. Our new Senior Paid Media Manager will serve as a premier subject matter expert in all things related to Paid Media. You will act as a true paid channel expert, developing and managing a portfolio of Paid Media accounts and marketing campaigns, building great relationships, managing projects and deliverables, and growing accounts.

You’ll work on a team of other Paid Media Specialists and Managers, but as the Sr. Manager, will be expected to go “above and beyond” to exemplify excellence in your work & contribute to internal initiatives like developing media best practices, disseminating industry updates, and enhancing Silverback’s overall media product. You’ll serve as a role model and mentor to your peers, and in some cases, will even directly manage 1-2 junior teammates.

The Senior Paid Media Manager is expected to work cross-functionally, finding opportunities to enhance our clients’ overall digital programs through Paid initiatives and complementary strategies with other services. You’ll collaborate internally with teammates in Creative, Analytics, SEO, and Client Services functions. You’ll be the true face of Paid Media for your assigned clients, and will spearhead the kickoff, development, tactical execution, and ongoing testing, optimization, and overall success of your clients’ media strategies & performance.

Here’s what we expect from our Senior Paid Media Manager.

—What You’ll Do—

• Responsible for driving the strategy, innovation, and performance of multiple client Paid Media strategies

• Fully “own” the success of a portfolio of a few (3-5) client accounts

• Plan, implement, and audit paid media campaigns & strategies that align with client KPIs and marketing goals

• Successfully plan & execute campaigns in both Search and Social paid media platforms (Google, Meta, LinkedIn, TikTok)

• Pioneer testing and deployment of “outside the box” media channels & tools

• Collaborate closely with internal teammates in our Creative and Analytics teams to drive successful creative strategy/performance & analytics measurement, tag management, etc

• Collaborate cross-functionally whenever appropriate (i.e. on multiservice clients) with counterparts in SEO to drive successful cross-channel marketing strategy for clients

• Regularly create, analyze, and present insightful and actionable Paid Media performance reports directly to clients

• Leverage various tools to carry out analysis and to maximize efficiency and effectiveness of Paid Media accounts

• Serve as the lead point of contact for all things Paid Media for your “owned” clients; lead biweekly and ad hoc client calls to build & maintain strong client relationships

• Successfully retain & even grow your assigned client portfolio through best-in-class communication, storytelling, presentation, and relationship building

• Accurately communicate project timelines to clients; manage client expectations and proactively update clients as things change

• Understand the client’s industry, audience and goals and stay on top of industry changes, trends, and best practices

• Play a close role in sales enablement, including but not limited to identifying upsell/cross-sell opportunities and contributing to sales pitches, client onboardings/kickoffs, etc

• Effectively delegate support tasks as appropriate to junior teammates; manage quality assurance for teammates’ work & ensure clients are receiving high-quality deliverables 100% of the time

• In some cases, directly manage (i.e. act as the dedicated people manager) for 1-2 Paid Media teammates (Managers, Specialists, or Associates)

• Contribute to the overall success of the Media department through proactive involvement in product development, process improvement, and direct collaboration with the Associate Directors and Senior Director of Paid Media

—What We’re Looking For—

• 5+ years of experience (minimum) managing Paid Search AND Social campaigns. (Main platforms are Google, Meta, LinkedIn, and TikTok)

• Previous agency experience is a must-have!

• Experience serving as the main point of contact on client engagements (at least 3+ years of client-facing experience); strong comfortability being client-facing

• Strong experience driving/leading paid media account strategy

• Strong testing & innovation mentality

• Experience collaborating with Creative resources and contributing to creative briefs + driving paid social performance creative

• Advanced proficiency with Google Analytics 4 and Google Sheets/Excel

• Experience with Google Tag Manager and Supermetrics is a plus!

• Strong analytical skills, technical knowledge and attention to detail

• Excellent written and verbal communication skills

• Eagerness to deliver under tight deadlines

• Genuine curiosity that will guide the research to inform your technical work

• Outstanding time management and organization skills

• The ability to accept constructive criticism in a professional manner and to learn from edits

• Comfort with constant personal and professional growth

—Why Silverback?—

• Silverback isn’t for everybody. If you’re an A player, you will get paid more, learn more and grow faster with support from a smart and fun team. If you’re a B player, you will be miserable.

• Work with the A team: We are ruthless about putting the best possible team on the field.

• Make an impact: We’re a small agency. Everybody has the opportunity to drive change and impact.

• Get paid: We hire the best and pay them generously.

• Do cool sh*t: From media to SEO to measurement, learn the cutting edge of what works.

—Benefits & Perks—

• Unlimited PTO

• Comprehensive health, dental, and vision plans

• Virtual Team Events and a fun, casual, inclusive company culture

• Company-paid ClassPass membership

• 12 weeks of Paid Parental Leave

• Summer Fridays

• 401(k) with Employer Match

—Work Environment—

• We’re a fully remote agency with employees working across the continental United States. At Silverback, you’ll be part of a remote work culture that emphasizes smooth, productive online communication.

• We at Silverback pride ourselves on being an extremely tight-knit team. We boast an unparalleled culture of collaboration, empathy, and a truly “work hard, play hard” mentality.

• We are consistently recognized as a Top Workplace on Glassdoor, and were most recently awarded a prestigious 2022 Best Places to Work designation by Ad Age. Apply today & discover for yourself what makes Silverback Strategies such a special place to work. We can’t wait to hear from you!

Silverback Strategies is an equal opportunity employer. If you believe you meet the qualifications for the position, then we invite you to apply. We celebrate the free flow of conversation, ideas and opinions at Silverback, but actions such as bullying, discrimination, harassment or retaliation of any kind are strictly prohibited in our workplace. We are committed to providing a safe, open and accommodating environment that allows all of our team members to thrive. Employment decisions are made without regard to age, color, disability, family, genetic information, origin, race, religion, sex. For more information, we invite you to visit eeoc.gov.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Twin Health

At Twin Health, we empower people to improve and prevent chronic metabolic diseases, like type 2 diabetes and obesity, with a new standard of care. Twin Health is the only company applying AI Digital Twin technology exclusively toward metabolic health.

We start by building a dynamic model of each person’s metabolism — drawing on thousands of data points from CGMs, smartwatches, and meal logs — that maps their personal path to better health. Guided by a dedicated clinical care team, our members have lowered their A1C below the diabetes range, achieved lasting weight loss, and reduced or even eliminated medications, all while living healthier, happier lives.

Working here

Our team at Twin Health is passionate, talented, and united by a shared purpose: to improve the metabolic health and happiness of our members. We believe in empowering every Twin to make a meaningful impact for our members, our clients, and each other, while enjoying a supportive, collaborative work environment.

Twin has been recognized not only for our innovation but also for our culture, including: Innovator of the Year by the Employer Health Innovation Roundtable (EHIR), selected to CB Insights’ Digital Health 150, and named one of Newsweek’s Top Most Loved Workplace® .

With more than $100 million raised in recent funding, including a $53 million Series E round in 2025 led by Maj Invest, and a $50 million investment in 2023 led by Temasek, Twin is scaling rapidly across the U.S. and globally. Backed by leading venture firms like ICONIQ Growth, Sequoia, Sofina, Temasek, and Peak XV, we are building the most impactful digital health company in the world.

Join us as we reinvent the standard of care in metabolic health.

Opportunity

We are seeking a Senior Manager, Client Growth & Success to own the ongoing success of a portfolio of employer clients accessing Twin Health through our strategic health plan partnerships. You’ll report to the AVP of Client Success - Health Plans and serve as the primary strategic advisor to your clients — driving engagement, satisfaction, program performance, retention, and growth across your book. You’ll manage a portfolio of approximately 5-10 strategic employer clients representing, with significant opportunity for expansion as the health plan channel grows.

You will work closely with internal teams and health plan partners to coordinate implementation, marketing, reporting, program optimization, and issue resolution, while identifying opportunities to expand Twin’s impact within existing employer populations through adoption, additional programs, and renewals.

The ideal candidate is a strategic thinker who is also a hands-on operator — highly organized, resourceful, client-focused, and comfortable navigating multiple stakeholders in a fast-paced environment. You’re motivated by measurable results and skilled at bringing internal and external teams together around shared goals.

Responsibilities

Deliver Exceptional Client Value

• Build and maintain trusted, strategic relationships with employer clients and key stakeholders, including benefits leaders, consultants, and health plan partners.
• Develop deep expertise in Twin Health’s programs, clinical operations, implementation processes, member marketing strategies, and health plan delivery model to effectively advise clients.
• Navigate complex employer and health plan stakeholder environments to drive client success within the structure of a strategic health plan partnership.
• Use program, engagement, and outcomes data to provide consultative recommendations that improve performance, member engagement, and overall client satisfaction.
• Prepare and deliver compelling client reporting, performance discussions, and business reviews tailored to each client’s strategic objectives.
• Proactively monitor client health, identifying and mitigating risks to satisfaction, engagement, performance, and retention.

Drive Adoption & Engagement

• Develop and execute strategies to maximize program awareness, adoption, and member engagement across your employer portfolio.
• Partner closely with Member Marketing to develop and execute promotional strategies aligned with employer populations and health plan requirements.
• Support client events, webinars, open enrollment activities, benefit fairs, and other initiatives when appropriate to drive awareness and engagement.
• Identify successful client strategies and help scale best practices across the broader portfolio.

Grow Revenue & Renewals

• Own and manage the client renewal lifecycle for your portfolio, ensuring strong positioning, proactive planning, and successful renewals.
• Develop a clear understanding of each client’s benefit strategy, priorities, and decision-making process to identify opportunities for growth.
• Identify opportunities to expand Twin’s impact through additional eligible populations, programs, and solutions.
• Surface renewal and expansion risks early and partner cross-functionally to develop mitigation strategies.
• Deliver against portfolio retention and expansion targets, with accountability for renewal rate and upsell performance in your book of business.

Lead Cross-Functional Collaboration

• Lead client escalations and drive resolution by coordinating with Implementation, Clinical, Product, Engineering, Marketing, Operations, and other internal teams.
• Partner closely with the team managing the strategic health plan relationship to ensure employer-level activities align with broader partnership objectives and commitments.
• Represent employer feedback internally, identifying trends and opportunities to improve the overall health plan channel and client experience.
• Operate with ownership, urgency, and strong follow-through, taking initiative to solve problems and deliver on client commitments.
• Other duties as assigned

Qualifications

• 6+ years of experience in client success, account management, benefits consulting, or another customer-facing role, ideally within healthcare, digital health, employee benefits, or a services-driven organization.
• Experience managing employer clients or employer relationships delivered through a health plan, benefits consultant, or other channel partnership strongly preferred.
• Strong understanding of employer benefits and/or health plan environments, including how healthcare solutions are implemented, communicated, and evaluated by employer clients.
• Proven ability to navigate complex, multi-stakeholder environments, build trusted relationships, and drive client engagement, retention, and growth.
• Exceptional communication, presentation, and storytelling skills, with the ability to establish credibility with client stakeholders and translate complex information into clear, compelling messages.
• Strong analytical and problem-solving abilities, with the ability to translate data into actionable client recommendations.
• Highly organized, resourceful, and comfortable operating independently in a fast-paced environment, with strong attention to detail, prioritization, ownership, and follow-through.
• Collaborative and effective at influencing cross-functional teams without direct authority.
• Willingness and ability to travel as needed (estimated up to 25%).
• Experience with CRM systems such as Salesforce and familiarity with client reporting or business review tools preferred.
• This remote opportunity based out of the U.S. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Compensation and Benefits

The compensation range for this position is $130,000 - $145,000 annually. This position is bonus eligible.

Twin has an ambitious vision to empower people to live healthier and happier lives, and to achieve this purpose, we need the very best people to enhance our cutting-edge technology and medical science, deliver the best possible care, and turn our passion into value for our members, partners and investors. We are committed to delivering an outstanding culture and experience for every Twin employee through a company based on the values of passion, talent, and trust. We offer comprehensive benefits and perks in line with these principles, as well as a high level of flexibility for every Twin

• A competitive compensation package in line with leading technology companies
• A remote and accomplished global team
• Opportunity for equity participation
• Unlimited vacation with manager approval
• 16 weeks of 100% paid parental leave for delivering parents; 8 weeks of 100% paid parental leave for non-delivering parents
• 100% Employer sponsored healthcare, dental, and vision for you, and 80% coverage for your family; Health Savings Account and Flexible Spending Account options
• 401k retirement savings plan

Salary range for US jobs

US Salary Range

$95,000—$105,000 USD

We have been made aware of fraudulent interview requests being sent using the Twin Health’s name. All communications will come from official Twin Health channels and a twinhealth.com email address. We will never ask you to complete a text interview or request financial details during the interview process.

The Role

As the Associate Director of B2B Media Strategy, you will lead enterprise and growth-stage clients in translating complex business goals into measurable marketing outcomes. You’ll shape integrated go-to-market strategies that connect media, operations, and revenue alignment—ensuring impact from first impression to closed-won revenue.

Key areas of focus include:

• Media strategy: Optimize media mix, audience segmentation, creative alignment, and measurement using advanced B2B martech, adtech, and datatech.
• Operational consulting: Apply proven frameworks (maturity maps, resource models, digital transformation strategies) to design scalable martech, adtech, and datatech solutions.
• Sales and marketing alignment: Deploy tactics that accelerate impression-to-revenue velocity across revenue teams.
• Messaging alignment: Ensure the right audiences are matched with messaging that moves accounts into pipeline and ultimately closed-won revenue.

You’ll collaborate with channel specialists, client services, and analytics teams while engaging directly with sales and marketing leaders at client organizations. This role requires executive presence, deep B2B expertise, and the ability to bridge strategic vision with hands-on execution in fast-moving, competitive markets.

At Wpromote, we believe that great work is only possible with great people. Our goal is to build a better, more inclusive work environment and support our people at every stage of their careers by prioritizing a strong work-life balance through our policies and benefits listed below. As a Best Place to Work according to both Ad Age and Glassdoor and Adweek’s Fastest Growing Digital Agency, we are moving fast to expand our teams and bring new experts into the fold to keep pushing the boundaries of what’s possible in marketing.

We offer:

-Remote-first culture

-Unlimited PTO

-Extended Holiday break (Winter)

-Flexible schedules

-Work from anywhere options*

-100% paid parental leave

-401(k) matching

-Medical, Dental, Vision, Life, Pet Insurance

-Sponsored life insurance

-Short Term Disability insurance and additional voluntary insurance

-Annual Class Pass credits and more!

The anticipated annual salary for this role will range from $110,000 - $135,000, based on consideration of a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, education and certifications, competitive benchmarks, scope of responsibility, market dynamics, geographic location, and respective state’s salary threshold for exempt employees. The total compensation package for this role will include benefits (listed above) and an annual performance bonus.

This role has an associated annual target bonus component which is paid out based on a number of factors which include Company performance, department performance, and individual performance. Bonuses are not guaranteed and you must be an active employee in good standing and not on a Performance Improvement Plan to be eligible for the annual bonus.

*This position may be performed remotely in most states within the US, with some exclusions

**While this role offers the flexibility to work remotely, we have office hubs in Los Angeles, Chicago, and New York, where you can join in on learning and development opportunities, fun events, take advantage of a space to work, and collaborate in person!

***This position is not eligible for immigration sponsorship

Important Notice: Beware of Job Scams

Wpromote recruiting communications will only be sent through our official channels via wpromote.com email addresses. If you see a posting elsewhere that is not reflected on Wpromote.com/careers, it may be a fraudulent posting. We do not require payment or fees during the hiring process nor do we request sensitive information, such as Social Security numbers or payment details. Please safeguard yourself against possible scams and contact us if you encounter any suspicious activity.

#LI-SD

#LI-Remote

You Will Be

Media Strategy & Execution

• Designing integrated B2B go-to-market media strategies that leverage paid, owned, and earned channels to drive measurable pipeline and revenue.
• Leading cross-channel media efforts across Paid Search, Paid Social, Programmatic (Display, Video, OTT, Audio, DOOH), SEO, content syndication, and PR.
• Optimizing media mix, budget allocation, audience segmentation, creative alignment, and measurement plans tied to full-funnel performance—not just top-of-funnel KPIs.
• Developing advanced audience strategies using ABM platforms (e.g., Demandbase, 6sense) and CRM/marketing automation data for precision targeting.
• Championing continuous improvement through structured testing frameworks to validate messaging, audience targeting, and channel mix.
• Partnering with creative teams to align messaging to B2B buyer journeys, industry verticals, and decision-maker personas.
• Leading collaboration of the Wpromote internal channel teams on the execution of strategy
• Partnering with Client Services to develop frameworks for business reviews, leading the storytelling of cross-channel insights
• Providing client and industry-specific thought leadership
• Driving strategic ideation and innovation across your clients and within the organization, facilitating new channel exploration and new partner RFPs

Operational Consulting & Design

• Conducting operational assessments using maturity maps, resource planning models, and digital transformation frameworks to identify gaps and opportunities.
• Advising on martech, adtech, and datatech architecture to ensure optimal integration, efficiency, and ROI.
• Aligning sales and marketing strategies, processes, and KPIs to optimize impression-to-revenue velocity.
• Designing solutions that may also require direct platform execution in CRM and marketing automation systems such as Salesforce, HubSpot, Marketo, Pardot, or Dynamics to implement process improvements, workflows, and integrations.
• Ensuring audience segmentation and messaging alignment that accelerates pipeline movement and deal conversion.
• Leading client performance reviews that combine media insights with operational recommendations, translating results into actionable next steps.
• Serving as a trusted advisor who can bridge campaign-level execution with strategic operational transformation.
• Mentoring team members to strengthen skills in both B2B media strategy and consultative operational design.

You Must Have

B2B Media Strategy & Practitioner Skills

• 6–8 years of hands-on experience planning, activating, and optimizing multi-channel B2B media campaigns across Paid Search, Paid Social, and Programmatic (Display, Video, OTT, Audio, DOOH).
• Proven ability to connect full-funnel media strategies to measurable outcomes including pipeline acceleration, sales velocity, and ROI.
• Practitioner-level working knowledge of:
•  Analytics tools: GA4, Adobe Analytics
•  Tagging & tracking: Google Tag Manager (GTM) or equivalent
•  Ad platforms: DSPs (The Trade Desk, DV360), LinkedIn Ads, Google Ads, Meta Ads, and other social ad platforms
•  SEO/content tools: SEMrush, Ahrefs, or equivalent
• Expertise in audience segmentation, creative alignment, and measurement planning using ABM platforms (Demandbase, 6sense) and intent data sources (Bombora, G2, LinkedIn).
• Strong analytical skills to interpret performance data, identify opportunities, and make in-flight optimizations.
• Ability to collaborate with creative teams to ensure messaging aligns with buyer journeys, verticals, and personas.

Operational Consulting & Design Skills

• Deep working knowledge of CRM systems (Salesforce, HubSpot, Microsoft Dynamics) and marketing automation platforms (Marketo, Pardot, HubSpot Marketing Hub), including hands-on configuration, workflow creation, and reporting.
• Experience deploying operational solutions in CRM/MAP systems—such as lead routing, lifecycle stage definitions, scoring models, attribution setup, and dashboard creation.
• Familiarity with sales engagement platforms (Outreach, Salesloft) and sales intelligence tools (ZoomInfo, Apollo).
• Proven ability to assess and improve sales and marketing alignment using structured frameworks like maturity maps, resource planning models, and digital transformation roadmaps.
• Experience integrating martech, adtech, and datatech platforms to create scalable go-to-market systems.
• Ability to manage and execute cross-functional projects involving sales, marketing, and technical teams.
• Strong knowledge on best-in-class B2B measurement models including MTA, MMM and other advanced marketing analytics methodologies.

Nice to Have:

• Experience in B2B SEO and content syndication strategy.
• PR and earned media strategy experience within a B2B context.
• Experience managing marketing to sales handoff optimization and collaborating closely with sales enablement teams
• Certification in leading martech or analytics platforms (e.g., Demandbase, 6sense, Google Analytics 4, Salesforce).

Wpromote is committed to bringing together individuals from different backgrounds and perspectives, providing employees with a safe and welcoming environment free of discrimination and harassment. We strive to create a diverse & inclusive environment where everyone can thrive, feel a sense of belonging, and do impactful work together. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability*, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our workplace.

Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Wpromote.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. For more information on E Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

The Role

As a Senior Software Engineer I, you will be a hands-on technical leader building and evolving Polaris across the full stack. You will design intuitive React and TypeScript interfaces and robust Django and Python APIs, owning features from architecture through deployment and production support. Working closely with Product, UX, QA, and engineers across squads, you will translate business problems into scalable solutions, integrate with Google and other third-party platforms, and improve delivery speed, quality, and reliability. You will help set technical direction, mentor engineers, and raise engineering standards across frontend and backend development.

At Wpromote, we’re developing something special called Polaris, a modern data and marketing intelligence platform that gives our clients a serious edge over their competition. Polaris enables and empowers our marketing teams to work together seamlessly, using a comprehensive marketing data foundation with apps that deliver new insights and performance gains for our clients. Polaris also gives Wpromote an operational edge, doubling as our company CRM and integrated source of truth for operations data, making our lives easier and our decisions smarter.

We offer:

-Unlimited PTO

-Extended Holiday break (Winter)

-100% paid parental leave

-401(k) matching

-Medical, Dental, Vision, Life, Pet Insurance

-Sponsored life insurance

-Short Term Disability insurance and additional voluntary insurance

-Annual Class Pass credits and more!

The anticipated annual salary for this role will range from $135,000 - $155,000, based on a variety of factors unique to each candidate, including skill set, years and depth of experience, education and certifications, competitive benchmarks, scope of responsibility, market dynamics, geographic location, and the respective state’s salary threshold for exempt employees. At Wpromote, pay ranges are subject to change and are based on specific market medians for similar jobs according to third-party salary benchmark surveys. Individual pay within that range can vary due to skills, experience, and available budget.  The total compensation package for this role will include benefits (listed above).

This position may be performed remotely in most states within the US, with some exclusions

**While this role offers the flexibility to work remotely, we have office hubs in Los Angeles, Chicago, and New York, where you can join in on learning and development opportunities, fun events, take advantage of a space to work, and collaborate in person!

***This position is not eligible for immigration sponsorship

Important Notice: Beware of Job Scams

Wpromote recruiting communications will only be sent through our official channels via wpromote.com email addresses. If you see a posting elsewhere that is not reflected on Wpromote.com/careers, it may be a fraudulent posting. We do not require payment or fees during the hiring process nor do we request sensitive information, such as Social Security numbers or payment details. Please safeguard yourself against possible scams and contact us if you encounter any suspicious activity.

#LI-SD

#LI-Remote

You Will Be

• Acting as a hands-on technical leader and Subject Matter Expert (SME) across both React/TypeScript and Django/Python.
• Designing, building, and maintaining end-to-end features across React applications, Django APIs and services, and PostgreSQL data models.
• Partnering with Product and UX to turn complex business workflows into intuitive, accessible, and responsive user experiences.
• Designing secure, scalable RESTful APIs and integrating with Google and other third-party services.
• Architecting reusable frontend and backend patterns with clear boundaries and pragmatic tradeoffs.
• Owning automated testing across the stack with Pytest, Vitest, and Playwright to support reliable continuous integration and delivery.
• Monitoring, troubleshooting, and improving performance, reliability, and observability across web applications and APIs.
• Driving features from discovery and technical design through deployment, documentation, and production support.
• Carefully balancing custom and open-source software to best suit product and operational needs.
• Proactively identifying and resolving defects, technical debt, and architectural risks.
• Reviewing designs and code, mentoring engineers, and raising engineering standards across the team.
• Collaborating across squads and participating in agile planning and delivery.

You Must Have

• 7+ years of experience building production web applications, with strong hands-on expertise in both React/TypeScript and Python/Django.
• Proven ability to own complex full-stack features and systems end to end.
• Deep React expertise, including hooks, component architecture, accessibility, and state management such as Redux or Zustand.
• Deep Django expertise, including the ORM, migrations, authentication and authorization, and Django REST Framework or similar API tooling.
• Strong experience designing and operating RESTful APIs and third-party integrations, including validation, error handling, rate limits, and varied data formats.
• Strong PostgreSQL and relational data modeling skills, including query performance and transactional design.
• Mastery of modern frontend tooling such as Vite and NPM, plus GitHub Actions or comparable CI/CD pipelines.
• Strong automated testing practices across frontend, backend, and end-to-end layers using tools such as Vitest or Jest, Pytest, and Playwright.
• Strong understanding of application security, API security, and secure coding practices.
• Experience deploying and operating containerized applications in cloud environments; GCP and Kubernetes are a plus.
• Exceptional architecture, debugging, and problem-solving skills across the full stack.
• Demonstrated technical leadership, mentoring, and ability to influence cross-functional teams.

Wpromote is committed to bringing together individuals from different backgrounds and perspectives, providing employees with a safe and welcoming environment free of discrimination and harassment. We strive to create a diverse & inclusive environment where everyone can thrive, feel a sense of belonging, and do impactful work together. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability*, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our workplace.

Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Wpromote.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. For more information on E Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

About Us:

Spreedly is the world’s leading Open Payments Platform. Founded in 2007 and headquartered in Durham, NC, the company gives mid-market and enterprise businesses the infrastructure to connect to any payment gateway, processor, or fraud tool through a single API. The platform is vendor-agnostic by design, meaning customers are never locked into a single provider and never need to rebuild their payments stack to access new capabilities.

The core business problem Spreedly solves is real and costly: global merchants face a fragmented payments ecosystem, where every new market, payment method, or fraud tool typically requires a separate, time-consuming integration. Spreedly eliminates that complexity, enabling companies to route transactions intelligently, secure cardholder data, prevent fraud, and expand into new markets without heavy engineering overhead.

About the Role:

Spreedly is building a new go-to-market operations function, and we’re hiring a Lead Revenue Operations Analyst to help run it. Revenue Operations is joining Business Operations, and rather than migrate the function as-is, we’re pivoting it into a broader GTM Operations pillar — one built to run a predictable, efficient go-to-market operating engine.

This is a senior individual contributor role with no people management responsibilities, reporting to the Sr. Director of Business Operations and serving as a trusted thought partner to our SVP of Revenue. You will own sales forecasting, pipeline and performance analytics, GTM planning, and sales compensation strategy, combining quantitative analysis and qualitative analysis with broader business context to inform decisions. You will work closely with the GTM Operations Analyst, who will contribute operational context, supporting analysis, and execution, while this role maintains overall accountability for the forecast, quota methodology, and recommendations to Revenue leadership.

You will go beyond reporting what happened. You will independently identify what is changing in the business, understand why, and translate complex data into clear insights and recommendations that help Revenue leadership act early — for example, spotting churn risk in the funnel before it becomes lost revenue. This role is designed for someone who wants significant impact through expertise, judgment, analytical rigor, and execution rather than through managing a team. You will operate with significant autonomy, partnering directly with executive and sales leadership to turn analysis into action.

Responsibilities:

• Own the sales forecasting process end-to-end — methodology, pipeline inspection, risk identification, and forecast accuracy — and run the cadence that gives leadership clear, actionable views of existing and new-customer opportunities
• Serve as a trusted thought partner to the SVP Revenue, proactively surfacing trends, risks, opportunities, and recommended actions
• Analyze pipeline health, coverage, conversion, velocity, win/loss trends, and sales productivity to identify actionable insights and assess sales-funnel health and risk
• Build quantitative models and complex-dataset analyses that support revenue decisions, planning, and scenario evaluation
• Own the reporting and operating cadence that Revenue leadership uses to review performance, inspect the pipeline, and drive accountability
• Own revenue operations planning and partner with Revenue and Finance leadership on GTM planning, including quotas, capacity, headcount, targets, and scenario planning
• Own sales compensation strategy, design, and governance, including quota and incentive modeling, performance analysis, and oversight of commission accuracy, while partnering with the GTM Operations Analyst on day-to-day plan administration and commission processing.
• Partner with sales, marketing, and executive leaders on go-to-market decisions, including revenue-operations considerations for tools and processes such as CPQ and deal desk
• Develop pipeline reporting that strengthens the prospect funnel in partnership with marketing, supports reps as they work opportunities through to close, and improves visibility from bookings through revenue conversion
• Independently drive complex revenue operations work from problem definition through analysis, recommendation, and execution
• Communicate complex findings clearly and concisely to executive and cross-functional audiences

Requirements:

• 6+ years of experience in Revenue Operations, Sales Operations, GTM Strategy & Operations, or a related role, within a complex B2B SaaS environment
• Deep experience in owning sales forecasting and improving forecast quality, rigor, and visibility
• Exceptional quantitative and analytical skills, including building models and analyzing complex datasets in Google Sheets, and translating that analysis into business recommendations
• Proven ability to partner with senior Revenue leaders, bring an independent point of view, and influence decisions through data and insight
• Strong understanding of pipeline management, coverage, conversion, velocity, sales productivity, and SaaS GTM metrics
• Experience with sales compensation, including plan administration, commission processes, quota setting, and compensation analysis
• Deep experience with Salesforce
• Experience with GTM planning, including capacity, headcount, quota, target, or scenario planning
• Strong financial and business acumen, with the ability to partner effectively with Finance and FP&A
• The communication and presentation skills to be a trusted thought partner to senior leaders and convert strategy into clear action
• Comfortable operating as a senior individual contributor with significant autonomy and ownership, in a newly formed function without an established playbook
• Ability to travel approximately 10% of the time

Additional Skills We Value:

• Ironclad or other contract lifecycle management solutions
• Vasco or similar revenue operations platforms
• Tableau experience
• HubSpot experience
• Fintech domain expertise

We Offer Our US-Based Employees:

• Competitive salary + Equity
• Outstanding Medical and Dental benefits, including 100% employer-paid option
• Company-paid Life and Disability insurance
• Optional vision and supplemental insurance options, and various Flexible Spending Accounts (FSA)
• Open Paid Time Off policy + 12 weeks of paid leave for new parents
• Matching 401(k) plan (5% up to $5,000 yearly)
• $1,000 annual professional development stipend
• Monthly home working/digital lifestyle stipend, new MacBook, and one-time accessory reimbursement
• Access to company-paid professional coaching service
• Visits to HQ in Durham, North Carolina for remote employees

#LI-AE1

Spreedly Product Offering:

Spreedly provides an open payments platform. The platform’s connectivity provides payments performance. Key products and services include:

Connect— A unified API that integrates with hundreds of payment gateways, processors, and alternative payment methods worldwide, including digital wallets. Merchants access the global payments ecosystem through one connection.

Vault — A PCI-compliant secure repository for payment methods. Merchants store card data once and reuse it across any payment service, reducing PCI scope and protecting cardholder data at scale.

Optimize— Workflow-driven routing and retry logic that directs each transaction to the best-performing gateway in real time. On average, 7.9% of failed transactions succeed immediately when retried on a secondary gateway. This is where merchants recover lost revenue and increase authorization success rates.

Protect— A flexible fraud and authentication layer, incorporating advanced fraud tools and 3DS. Following Spreedly’s acquisition of Dodgeball in September 2025, fraud orchestration and payment optimization now operate within the same platform.

Resolve— Centralized management and reporting that reduces operational silos, strengthens security, and improves billing control across a merchant’s entire payment operation.

More Coming Soon! - Keep your eyes peeled for a new product launch by EOY ‘26

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What It’s Like to Work Here:

We describe our team as “Spreedlings”: diverse, forward-thinking, and driven by a shared belief that a more open payments ecosystem benefits everyone. The company operates with a culture built on transparency, courageous collaboration, and self-driven leadership. The team values simplicity in both product and process, and approaches problem-solving with genuine curiosity.

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We champion the ethical, creative use of AI—if you’re someone who pairs human judgment with modern AI tools to work smarter and drive bigger impact, you’ll thrive here.

–

Spreedly is an equal opportunity employer. We are committed to fostering, cultivating, and preserving a culture of diversity, equity, inclusion, and belonging. We actively work to drive out even unintentional discrimination in our hiring processes via practices like blindly graded work samples, structured interviews, and diversity awareness training.

Due to the sensitive nature of what Spreedly does - handling payment data - finalist candidates must complete a successful background and reference check.

At this time Spreedly is unable to provide sponsorship for employment, and we are not set up to support remote employees who reside in New York. In order to be considered for employment, applicants must be currently legally authorized to work in the job location country and not require future sponsorship in order to continue working in that country.

We appreciate your interest in our company. Because of the high volume of resume flow, we may only respond to those candidates that we think will be a potential fit.

–

#LI-AE1

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

About the Role

Chime has centralized MarTech as the shared technology foundation for all of Growth and Marketing. Web platform, communications and lifecycle platforms, ad tech, content and asset systems, experimentation, and AI marketing tooling now sit under one team — with a mandate to turn a stack of point solutions into a single growth engine. The team connects paid media channel managers, vendors, Marketing Engineering, Product, Data and Analytics, and the broader marketing organization — turning marketing requirements into reliable platforms, integrations, measurement, and data flows.

We’re hiring a Senior Paid Media MarTech Manager to make that foundation work especially well across the paid media portfolio. You will bring hands-on depth in paid media technology, measurement, attribution, mobile and app marketing, audience activation, and API/SDK integrations — while also helping shape the broader cross-channel MarTech platform strategy.

This is a senior individual contributor role with meaningful technical depth and broad cross-functional reach. You will be the person who can understand what channel teams need, translate it into clear technical requirements, work directly with vendors and engineers, troubleshoot when measurement or integrations break, and make sound decisions about what we should buy, build, integrate, consolidate, or retire. The work sits squarely between marketing and engineering: you are the person who can hold a credible conversation in both rooms and translate faithfully in each direction.

The base salary offered for this role and level of experience will begin at $153,000 and up to $200,000. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

In this role, you can expect to

• Identify capability gaps, technical risks, and opportunities across paid media channels that support long-term channel goals — then help prioritize, shape, and execute the roadmap.
• Translate channel and business objectives into technical requirements, integration plans, validation criteria, and clear ownership boundaries. Coordinate onboarding and integration of paid media platforms, measurement partners, data providers, and activation destinations from requirements through launch and ongoing improvement.
• Own the MarTech side of measurement and signal quality across conversion tracking, server-side conversion APIs, tag and event implementations, mobile measurement, attribution, deep linking, audience flows, and platform integrations. Troubleshoot discrepancies across ad platforms, measurement partners, and first-party systems, partnering with Engineering, Data and Analytics, and channel teams when issues cross into their domains.
• Bring particular depth to mobile and app measurement, including mobile measurement partners, post-ATT iOS measurement, aggregated postbacks, self-attributing networks, deep linking, deferred deep linking, SDK behavior, and app-campaign integrations.
• Run vendor evaluations and RFPs end to end: define selection criteria, assess technical and measurement capabilities, coordinate security and privacy review, evaluate integration and migration effort, support contracting and renewal decisions, and hold vendors accountable to what they committed to deliver.
• Evaluate and operationalize AI-enabled marketing capabilities, including creative tagging, performance prediction, campaign optimization recommendations, bidding and optimization signals, and workflow automation. Lead pilots with clear hypotheses, measurable success criteria, appropriate controls, and explicit kill criteria. Build practical skills, automations, or lightweight workflows yourself when that is the fastest and safest way to improve how marketing teams work.
• Define metrics and standards that show whether the paid media MarTech layer is working, including measurement reliability, signal quality, integration health, time to launch, adoption, vendor performance, and spend efficiency. Act as a trusted technical partner across Growth Marketing, Media and Acquisition, Product, Engineering, Data and Analytics, Legal, Risk, and external partners.

To thrive in this role, you have

• [7+] years in paid media technology, marketing technology, growth or marketing operations, ad tech, marketing engineering, or a related technical role — with ownership of platform integrations, not only usage of them.
• Deep hands-on experience across paid media MarTech, with meaningful depth in at least two areas such as paid search, paid social, programmatic or omnichannel DSPs, mobile and app measurement, affiliate technology, media analytics, attribution, or bid management.
• Direct experience implementing or specifying conversion tracking, server-side conversion APIs, tags and events, audience activation, and integrations that move paid media signals between platforms and internal systems. You understand the handoffs to Data and Analytics without owning warehouse architecture or analytical models.
• Strong mobile and app measurement experience, including practical knowledge of mobile measurement partners, post-ATT iOS measurement, aggregated postbacks, deep linking or deferred deep linking, self-attributing networks, SDKs, and app-campaign integrations. This is an important area of depth for the role.
• Technical fluency with APIs, SDKs, data schemas, event taxonomies, identity and audience syncs, consent constraints, match rates, and the difference between a platform limitation, an implementation problem, and a data-quality issue.
• A track record writing technical requirements and integration specifications that engineers and vendors can act on, including edge cases, monitoring needs, validation plans, and clear ownership boundaries.
• Experience running vendor evaluations or RFPs end to end, including capability assessment, technical fit, security and privacy review, integration and migration effort, contract leverage, renewal decisions, and ongoing performance management.
• Demonstrated ability to troubleshoot measurement and integration issues directly, hold a root-cause conversation with a vendor’s solutions engineer, and communicate a clear interim assessment while the investigation is still underway.
• Excellent communication and cross-functional influence skills. You can be credible with channel marketers, vendors, engineers, Product, Data and Analytics, Legal, and Risk — without relying on positional authority.
• Practical experience evaluating AI or machine-learning marketing capabilities, with a healthy skepticism of vendor-reported lift and the ability to design pilots that produce a decision rather than just a demo.

Nice-to-have

• Experience in fintech, financial services, or another regulated environment preferred, including comfort with consent, privacy, signal sharing, data matching, and compliance constraints.
• Experience with incrementality and geo testing, media mix modeling, multi-touch attribution, survey-based attribution, clean rooms, creative measurement, dynamic creative optimization, or offline and upper-funnel channel measurement.
• Experience evaluating AI-enabled creative, campaign optimization, bidding, audience, or marketing operations tools and deciding which pilots to scale, pause, or stop.
• Experience building monitoring, QA, or alerting that catches broken tags, missing postbacks, audience sync failures, data-quality issues, or channel measurement drift before they become business problems.
• Broader MarTech experience beyond paid media preferred, including CDP and reverse ETL, identity resolution, lifecycle or CRM platforms, web and CMS, experimentation, event taxonomy and instrumentation, personalization platforms, content or asset systems, or marketing data governance.

#LI-Onsite #LI-AM1

A little about us

At Chime, we believe that everyone can achieve financial progress. We created Chime—a financial technology company, not a bank*—on the premise that core banking services should be helpful, easy, and free. Through our user-friendly tools and intuitive platforms, we empower our members to take control of their finances and work towards their goals. Whether it’s starting a savings account, purchasing a first car or home, launching a business, or pursuing higher education, we’re proud to have helped millions unlock their financial potential.

We’re a team of problem solvers, dreamers, and builders with one shared obsession: our members. From day one, Chimers have worked tirelessly to out-hustle and out-execute competitors to bring our mission to life. Their grit and determination inspire us to work harder every day to deliver the very best experience possible. We each bring an owner’s mindset to our work, refusing to be outdone and holding ourselves accountable to meet and exceed the highest bars for our teams, our company, and our members.

We believe in being bold, dreaming big, and taking risks, while also working together, embracing our diverse perspectives, and giving each other honest feedback. Our culture remains deeply entrepreneurial, encouraging every Chimer to see themselves as stewards of our mission to help everyday Americans unlock their financial progress.

We know that to achieve our mission, we must earn and keep people’s trust—so we hold ourselves to the highest standards of integrity in everything we do. These aren’t just words on a wall—our values are embedded in every aspect of our business, serving as a north star that guides us as we work to help millions achieve their financial potential.

Because if we don’t—who will?

*Chime is a financial technology company, not a bank. Banking services provided by The Bancorp Bank, N.A. or Stride Bank, N.A., Members FDIC.

What we offer for our full-time, regular employees

• 🏢 Our in-office work policy is designed to keep you connected - with four days a week in the office and Fridays from home for those near one of our offices, plus team and company-wide events depending on location. Whether you’re coming in regularly or are part of our fully remote program, you’ll stay engaged with your work and teammates.
• 💻 Benefits that support your work and life, including backup child, elder, and pet care and subsidized commuter benefits for eligible employees.
• ✨ Comprehensive health, financial, and wellbeing benefits designed to support you at every stage of life.
• 🏝 Generous vacation policy and company-wide paid days off
• 🫂 1% of your time off to support local community organizations of your choice
• 👟 Annual wellness stipend to use towards eligible wellness related expenses
• 👶 Up to 22 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents
• 👪 Access to family planning reimbursement
• 💚 A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress

We know that great work can’t be done without a diverse team and inclusive environment. That’s why we specifically look for individuals of varying strengths, skills, backgrounds, and ideas to join our team. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals.

Chime is proud to be an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, genetic information, veteran status, or any other legally protected basis under provincial, federal, state, and local laws, regulations, or ordinances. We will also consider qualified applicants with criminal histories in a manner consistent with the requirements of state and local laws, including the San Francisco Fair Chance Ordinance, Cook County Ordinance, NYC Fair Chance Act, and the LA City Fair Chance Ordinance, and consistent with Canadian provincial and federal laws. If you have a disability or special need that requires accommodation during any stage of the application process, please contact: accommodations@chime.com.

To learn more about how Chime collects and uses your personal information during the application process, please see the Chime Applicant Privacy Notice.

Caribou Biosciences is a leading clinical-stage CRISPR genome-editing biopharmaceutical company dedicated to developing transformative therapies for patients with devastating diseases. Our next-generation genome-editing technology enables superior precision to develop cell therapies that are armored to potentially improve activity against diseases. We believe the future of cell therapy is off-the-shelf, and we are advancing our pipeline of off-the-shelf, or allogeneic, cell therapies from our CAR-T cell therapy platform as readily available treatments for patients with hematologic malignancies.

Members of the Caribou herd open their minds to new ideas and welcome diverse perspectives. We proudly assert that teams do their best work when their members are personally engaged, their ideas are taken seriously, and contributions are recognized. Members of the herd work from our headquarters in Berkeley, California, or remotely.

Our experienced and collaborative Medical Affairs team is seeking an innovative and highly motivated Senior Medical Science Liaison (Senior MSL) or Field Medical Affairs Director with assisting in building the foundation for the field capabilities of the medical affairs organization. In addition, the position will provide clinical/medical information to healthcare professionals in response to inquiries regarding Caribou’s cellular therapy pipeline across hematology/oncology indications.

Please note that the field territory for this position will cover certain geographic regions in the US and ex-US based on business need.

Principal Responsibilities:

• Medical advocate for Caribou by utilizing disease state knowledge, detailed understanding of investigational cellular therapy product(s) to engage healthcare providers during scientific exchange
• Identify, build and maintain successful relationships with clinical investigators, key opinion leaders and academic center(s) research personnel
• Engage and educate pivotal trial sites at both academic and community centers to support start up activities
• Prioritize solutions to challenging scenarios and develop mitigation strategies to support the needs of the healthcare team
• Must be able to support any type of medical affairs project (ie- trial protocol development, publications support, training) irrespective of complexity and have the ability to escalate issues to senior leaders as needed
• Provide detailed, clear and regular communication to headquarter medical team and have the ability to deliver complex medical/scientific information effectively to health care providers

Qualifications:

• Advanced science degree required (PhD, PharmD, MD, RN, NP, PA or equivalent), with:
  • Senior MSL requires 5+ years relevant pharma and/or clinical experience, including 2+ years as field medical science liaison or equivalent
  • Field Medical Director requires 10+ years of relevant pharma and/or clinical experience, including 5+ years in a field medical science liaison role or equivalent
• Must have prior cellular therapy experience in hematology/oncology
• Excellent verbal, written and interpersonal communication skills
• Demonstrated skill in managing multiple tasks simultaneously with minimal guidance and oversight
• Ability to deliver scientific and clinical presentations to many types of audiences
• Can independently manage projects and work well with cross-functional team members to achieve corporate and department objectives
• Demonstrated positive, collaborative attitude with all internal and external stakeholders
• Must be able and have flexibility to travel all over the US (and potential ex-US based on business need) for medical congress coverage, exhibit booth staffing as well as support headquarter team with clinical site visits depending on business needs (may require weekend travel depending on medical congress schedule)
• Ability to work well under pressure given time constraints
• Must work effectively in a cross-functional team environment
• Ability to proactively identify issues and have a solutions-oriented approach

Nice-to-haves:

• Established rapport with cell therapy clinicians within territory
• Leadership experience managing direct reports
• Experience with medical writing, publication development, managing medical/legal/regulatory reviews of externally facing scientific materials
• Experience collaborating with cross functional teams including clinical development & research and clinical operations to support clinical trial site outreach and recruitment

Caribou compensation and benefits include:

• Comprehensive compensation package, which includes competitive salary, bonus, and equity for all employees
• Salary Range:
  • Senior MSL: $220,000 - $240,000
  • Field Medical Affairs Director: $238,000 - $255,000
  • These represent the present low and high end of the Company’s pay range for this position; actual pay will vary based on various factors, including but not limited to location, skill, experience, and performance
• Generous paid vacation time, in addition to company-observed holidays
• Excellent medical, dental, and vision insurance
• 401(k) retirement savings plan, which includes matching employer contributions
• Employee stock purchase plan (ESPP)
• Tuition reimbursement program

The benefits and stock purchase described above are subject to the terms and conditions of any governing plans, policies, practices, agreements, or other materials or documents as in effect from time to time, including but not limited to terms and conditions regarding eligibility.

Caribou is an equal opportunity employer and does not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical conditions, veteran status, sexual orientation, gender (including gender identity and gender expression), sex (which includes pregnancy, childbirth, and breastfeeding), genetic information, taking or requesting statutorily protected leave, or any other basis protected by law. In addition, Caribou prohibits the harassment of any individual on any of the bases listed above or any other characteristics protected under federal, state, or local laws.

Legal authorization to work in the United States is required. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

• We do not accept unsolicited resumes or candidate submissions from staffing agencies. All agencies must have a valid written agreement with Caribou Biosciences, Inc. for service in place. Any resume or candidate submitted by a staffing agency without such an agreement in place will be considered unsolicited, and Caribou Biosciences, Inc. will not be obligated to pay any referral or placement fee.

Position Overview

The primary responsibility of the Sr. Specialist is the development and updated of our CPA and EA curriculum with a focus on tax. The Sr. Specialist is expected to bring technical expertise and knowledge of the accounting profession to provide best-in-class learning and continuing education to accounting professionals

What You’ll Do

•    Write content as needed

•    Review CPA course materials developed by subject matter experts (SMEs) including textbooks and lectures

•    Write and/or review CPA course questions, flashcards, and other course components

•    Provide guidance to production team on images to be used in course material

•    Train SMEs on the use of CPA course templates

•    Assist in the maintenance of CPA mapping to technical guidance

•    Assist in the development of curriculum for custom content projects

•    Follow developments and trends in accounting profession and plan the timely development and updates to course material to respond to these developments

•    Complete other duties as assigned

•    Collaborate and respond to inquiries from cross functional teams

•    Manage the development and timelines of course content developed by SMEs

•    Leverage instructional design principles to convey technical accounting concepts

What You’ll Need to Succeed

•    Bachelor’s degree with a focus in business, finance and/or accounting required; master’s degree preferred

•    CPA required

•    5-10 years of experience in the accounting and tax profession with content or technical development preferred

•    Excellent attention to detail and the ability to manage multiple projects

•    Strong organizational and resource management skills

Nice to have

Enrolled Agent (EA) designation

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

In Rome, senators were barred from shipping grain for profit. In India, Buddhist parables warned of merchants who abused their customers’ trust. In 17th-century Amsterdam, the earliest shareholders demanded transparency from the world’s first joint-stock company. In every era, one principle has reasserted itself: where there is financial power, there must also be ethical infrastructure. Where there is innovation, there must also be controls ensuring a strong, trustworthy foundation upon which the growth is built.

At Mercury, we believe compliance is the infrastructure of trust—a way to engineer safety, transparency, and integrity directly into the architecture of financial innovation. This isn’t about bureaucracy or backstops. It’s about building control systems that scale with ambition, that evolve with product velocity, and that speak fluently in the language of risk and regulation.

We’re hiring a Senior Compliance Risk Manager, Securities to help us continue this tradition: someone who can translate regulation into design, design into process, and process into enduring trust. The Senior Compliance Risk Manager will independently execute on our securities compliance and supervision program while driving high-quality oversight across regulated entities, marketing programs, and financial partnership projects. This role bridges tactical execution with strategic ownership, providing operational clarity and regulatory confidence in how Mercury builds and scales.

This role is well-suited for someone who thrives on execution, is energized by precision, and enjoys cross-functional problem-solving. The individual will be a key contributor across Mercury’s Compliance teams and part of a highly-collaborative environment. Responsibilities will span a wide range of areas, from conducting compliance testing and inspections, owning annual completion and certification of compliance reports, maintaining policy and procedure inventory, supporting regulatory investigations and examinations, licensing, surveillance, marketing, and regulatory filings. The role involves especially close coordination with licensed employees and stakeholders across Product, Marketing, Support, Legal, and Operations.

*Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC.

As part of the journey, we would expect you to:

• Design, execute, and document the annual compliance testing program for the broker-dealer in accordance with FINRA Rule 3110, including authoring the comprehensive FINRA Rule 3120 report detailing testing results, findings, and supervisory recommendations and coordinate the annual certification process to ensure timely completion
• Support and document the annual compliance testing program for the RIA in accordance with SEC Rule 206(4)-7
• Own and execute testing across broader compliance areas, including new product rollouts, annual Identity Theft Prevention Program testing, and Business Continuity Planning testing, and others as needed to ensure operational resilience across both the BD and RIA entities
• Act as a key point of contact during regulatory examinations, investigations, or audits, which includes managing data requests, organizing and conducting quality assurance on document submissions, and support internal investigations to ensure timely, thorough, and accurate regulatory responses
• Draft, update, and maintain the policies and procedures inventory on behalf of the BD and RIA entities, including the Written Supervisory Procedures and Compliance Manual and related policies across the enterprise to reflect regulatory updates, business evolution, and testing remediations
• Assist with required regulatory reporting and entity maintenance filings including, but not limited to, Form BD, Form BR, Form ADV,  Form CRS, and other state registration maintenance across both the BD and RIA entities
• Partner with Product, Engineering, Operations, Legal, and other relevant teams to evaluate regulatory risk, licensing considerations, and compliance operational requirements during the design and launch of new products, features, and services

We believe a successful candidate will have the following qualities:

• Have 5+ years of experience in compliance, audit, or operations roles at a broker-dealer or RIA
• Hold active FINRA Series 7 and 24 licenses
• Be familiar with core rules and frameworks including FINRA Rule 3110, Rule 2210, SEC Rule 206(4)-7, and SEC Marketing Rule
• Be comfortable navigating ambiguity and applying regulatory concepts in evolving product or operational contexts
• Have excellent documentation and organizational skills—you’ll need to write clearly and manage records that stand up to audit
• Demonstrate exceptional executive presence , presenting comfortably and with high professional credibility to senior leadership, the Board of Directors, and regulators
• Communicate clearly and enjoy working collaboratively to move things forward
• Embrace continuous improvement across the Compliance function and be comfortable using and implementing AI tools to drive better and stronger processes
• Bring clarity to ambiguity and structure to compliance program buildout
• Balance precision and pragmatism to help the business scale responsibly

Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.

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Total Rewards

The total rewards package at Mercury includes base salary, equity (stock options/RSUs), and benefits.

Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.

Our target new hire base salary ranges for this role are the following :

US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area:

$163,000—$203,800 USD

US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area:

$146,700—$183,400 USD