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Product VP, Product Operations at American Healthtech, a PointClickCare Company

VP directs product operations strategy, processes, and cross-functional initiatives to optimize product delivery and organizational efficiency.

Exec Hybrid Posted about 14 hours ago RemoteFirstJobs Product
What this role involves

Job Title: VP, Product Operations

Location:Canada – Remote OR Mississauga, ON – Hybrid

**Travel to Office expectations**

For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.

For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.

With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.

At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.

Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.

Position Summary:

Reporting to the Chief Product & Technology Officer (CPTO), the Vice President, Product Operations leads the Product Operations function and is responsible for establishing, evolving, and scaling the processes, governance frameworks, planning practices, and operating rhythms that enable effective execution across PointClickCare’s Product and Engineering organization.

This role partners closely with leaders across Product, Engineering, Finance, Strategy, and other key functions to improve portfolio visibility, planning effectiveness, decision-making, and organizational alignment. Through strong operational leadership, data-driven insights, and cross-functional collaboration, the VP plays a critical role in enabling disciplined execution of strategic priorities and driving continuous improvement across Product and Engineering performance.

Key Responsibilities:

  • Lead annual, quarterly, and ongoing Product portfolio planning processes across Product and Engineering teams.
  • Facilitate cross-functional planning discussions, portfolio reviews, and prioritization activities that balance strategic objectives, capacity considerations, dependencies, and resource trade-offs.
  • Establish and evolve governance frameworks that promote transparency, accountability, alignment, and effective decision-making across the organization.
  • Monitor portfolio performance and execution health, identifying opportunities to improve planning effectiveness, predictability, and delivery outcomes.
  • Lead the development, implementation, and continuous improvement of Product Operations processes, standards, and operating practices.
  • Establish planning cadences, portfolio reviews, operating forums, and governance mechanisms that support efficient execution and organizational alignment.
  • Partner with Product, Engineering, UX/UI, and business stakeholders to improve coordination, operational effectiveness, and cross-functional collaboration.
  • Develop and maintain portfolio performance reporting, operational metrics, dashboards, and executive-level insights that support business and investment decisions.
  • Provide leadership teams with visibility into portfolio progress, business outcomes, risks, dependencies, and execution challenges.
  • Leverage data and operational insights to inform prioritization, planning, governance, and continuous improvement initiatives.
  • Advance product management capability by establishing operational standards, frameworks, tools, and best practices that support Product team effectiveness.
  • Partner with Product leaders to strengthen portfolio management, planning processes, delivery practices, and organizational maturity.
  • Support Product leadership planning cycles, business reviews, and strategic operational initiatives with analysis, recommendations, and decision support.
  • Identify operational risks, execution challenges, and cross-functional dependencies, recommending mitigation strategies and improvement opportunities.
  • Lead, coach, and develop Product Operations leaders and team members, fostering a culture of collaboration, accountability, continuous improvement, and operational excellence.

Required Skills & Qualifications:

  • Bachelor’s degree in Business, Engineering, Computer Science, Information Systems, or a related field.
  • MBA or other advanced degree in Business, Technology, or a related field is considered an asset.
  • 10+ years of progressive leadership experience in Product Operations, Portfolio Management, PMO, Product Management, Strategy, or a related business operations function within a complex technology organization.
  • Demonstrated experience leading planning, governance, portfolio management, and operational processes that support execution across large, cross-functional teams.
  • Proven ability to influence senior leaders and build alignment across Product, Engineering, Finance, Strategy, and other business functions to achieve organizational objectives.
  • Strong analytical, strategic, and operational leadership skills, including experience leveraging metrics, reporting, and business insights to support planning, prioritization, and executive decision-making.
  • Experience leading and developing managers and professional teams, including responsibility for talent development, performance management, and organizational effectiveness.
  • Strong communication and stakeholder management skills, with the ability to collaborate effectively across executive leadership teams and complex organizational structures.
  • Experience supporting Product and Engineering organizations within a SaaS, healthcare technology, or other technology-driven environment is preferred.
  • Experience implementing or improving Product Operations, portfolio management, governance, or planning practices during periods of organizational growth and change is preferred.

At PointClickCare, base salary is one of the many components that make up our total rewards package. This role offers a competitive base salary+ bonus + benefits, non-overtime eligible. Our salary ranges are determined by job and level. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.

PointClickCare Benefits & Perks

  • Benefits starting from Day 1
  • Retirement Plan Matching (RRSP & 401K)
  • Flexible Paid Time Off
  • Lifestyle/Wellness Spending Account
  • Parental & Caregiver Leaves
  • Fertility & Adoption Support
  • Continuous Development Support Program
  • Employee Assistance Program
  • Learning Programs & Resources
  • Employee Recognition … and more!

Equal Employment Opportunity:

It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations.

When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it.  If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: [email protected]

PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.

#LI-Remote

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Read the full description
Product SVP, Product Management – Data Products & Strategy at American Healthtech, a PointClickCare Company

SVP leads product strategy and development for data products, overseeing product vision and execution at a healthcare technology company.

Exec Hybrid Posted about 14 hours ago RemoteFirstJobs Product
What this role involves

Job Title: SVP, Product Management – Data Products & Strategy

Location:Canada – Remote or Mississauga, ON – Hybrid

**Travel to Office expectations**

For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.

For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.

With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.

At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.

Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.

Position Summary:

Reporting directly to the Chief Product & Technology Officer (CPTO), the Senior Vice President, Product Management – Data Products & Strategy establishes and leads PointClickCare’s enterprise strategy for Data as a Product. This executive leader is accountable for transforming PointClickCare’s unique data assets, ecosystem position, and network scale into differentiated products, strategic growth opportunities, and new sources of enterprise value.

The role owns the long-term strategy for customer-facing data products, APIs, interoperability, marketplace capabilities, data monetization, and data-enabled AI solutions while ensuring appropriate protection of intellectual property, privacy, and regulatory compliance. As a member of the senior Product Leadership Team, the SVP influences corporate strategy, investment priorities, ecosystem partnerships, and growth initiatives while leading a team of senior Product leaders responsible for PointClickCare’s data product portfolio.

Key Responsibilities:

  • Define and lead PointClickCare’s enterprise Data Products strategy, including establishing a multi-year vision for Data as a Product that aligns with corporate objectives, growth priorities, and evolving market opportunities.
  • Identify, evaluate, and champion new business models and growth opportunities enabled by PointClickCare’s data assets, network scale, interoperability capabilities, and ecosystem partnerships.
  • Serve as the executive sponsor for customer-facing data strategy and ensure alignment across Product, Engineering, AI, Corporate Strategy, Legal, Go-to-Market, and the Corporate Data Office.
  • Own the strategy, roadmap, performance, and long-term success of PointClickCare’s data products portfolio, including customer-facing data products, APIs, interoperability services, marketplace capabilities, and AI-enabled solutions.
  • Establish investment priorities, resource allocation decisions, portfolio success measures, and business outcomes that balance customer value, market opportunity, and financial performance.
  • Drive adoption, customer value realization, commercial performance, and scalable product growth through strong portfolio management and strategic execution.
  • Lead PointClickCare’s enterprise strategy for data monetization, marketplace growth, and ecosystem expansion.
  • Define customer access models, API strategies, pricing frameworks, packaging approaches, and commercial models that support sustainable growth while preserving trust and protecting intellectual property.
  • Identify new revenue opportunities, strategic partnerships, and ecosystem capabilities that strengthen PointClickCare’s competitive position and expand customer value.
  • Represent PointClickCare’s data strategy with executive stakeholders, customers, strategic partners, industry analysts, and industry organizations.
  • Lead executive-level discussions related to data products, healthcare interoperability, marketplace participation, data monetization, and AI-enabled customer solutions.
  • Build relationships that influence product direction, market positioning, and long-term growth opportunities across the healthcare technology landscape.
  • Lead, develop, and scale a high-performing product leadership organization through senior leaders, including VPs and Directors.
  • Establish succession planning, leadership development, talent strategies, and organizational capabilities that strengthen expertise in data products, APIs, ecosystem platforms, marketplace solutions, and monetization strategies.
  • Foster a culture of innovation, accountability, collaboration, customer focus, and execution excellence.

Required Skills & Qualifications:

  • Bachelor’s degree in Business, Computer Science, Engineering, Healthcare Informatics, Information Systems, or a related field.
  • 15+ years of progressive leadership experience in product management, technology, data products, platform strategy, enterprise software, or related disciplines.
  • Demonstrated success defining and executing enterprise-level product, growth, or business strategies with measurable impact on organizational performance, customer outcomes, and financial results.
  • Proven experience leading large, complex product or technology organizations through multiple layers of leadership, including developing senior leaders and building organizational capability.
  • Track record of leading enterprise transformation initiatives requiring alignment across multiple functions, competing priorities, and significant organizational change.
  • Deep expertise in data products, APIs, interoperability, marketplace and ecosystem strategies, data monetization models, AI-enabled products, and the business dynamics of data-driven organizations.
  • Strong strategic, financial, and operational acumen, including ownership of portfolio-level investment decisions, business cases, risk management, and performance outcomes.
  • Demonstrated ability to influence executive stakeholders, shape investment decisions, and represent organizational strategy with customers, partners, analysts, and other external stakeholders.
  • Experience leading marketplace, ecosystem, platform, or data monetization strategies is highly preferred.
  • Experience within healthcare technology, post-acute care, payer, provider, or other highly regulated industries is preferred.
  • Experience engaging with industry analysts, strategic partners, customer advisory groups, or external industry bodies is preferred.
  • Ability to balance growth objectives, customer needs, regulatory requirements, and intellectual property protection in a complex business environment.

At PointClickCare, base salary is one of the many components that make up our total rewards package. This role offers a competitive base salary+ bonus + benefits, non-overtime eligible. Our salary ranges are determined by job and level. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.

PointClickCare Benefits & Perks

  • Benefits starting from Day 1
  • Retirement Plan Matching (RRSP & 401K)
  • Flexible Paid Time Off
  • Lifestyle/Wellness Spending Account
  • Parental & Caregiver Leaves
  • Fertility & Adoption Support
  • Continuous Development Support Program
  • Employee Assistance Program
  • Learning Programs & Resources
  • Employee Recognition … and more!

Equal Employment Opportunity:

It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations.

When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it.  If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: [email protected]

PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.

#LI-Remote

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Read the full description
Product VP, Product Operations at American Healthtech, a PointClickCare Company

VP oversees product operations strategy, processes, and cross-functional initiatives to optimize product delivery and organizational efficiency.

Exec Hybrid Posted about 14 hours ago RemoteFirstJobs Product
What this role involves

Job Title: VP, Product Operations

Location:Canada – Remote OR Mississauga, ON – Hybrid

**Travel to Office expectations**

For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.

For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.

With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.

At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.

Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.

Position Summary:

Reporting to the Chief Product & Technology Officer (CPTO), the Vice President, Product Operations leads the Product Operations function and is responsible for establishing, evolving, and scaling the processes, governance frameworks, planning practices, and operating rhythms that enable effective execution across PointClickCare’s Product and Engineering organization.

This role partners closely with leaders across Product, Engineering, Finance, Strategy, and other key functions to improve portfolio visibility, planning effectiveness, decision-making, and organizational alignment. Through strong operational leadership, data-driven insights, and cross-functional collaboration, the VP plays a critical role in enabling disciplined execution of strategic priorities and driving continuous improvement across Product and Engineering performance.

Key Responsibilities:

  • Lead annual, quarterly, and ongoing Product portfolio planning processes across Product and Engineering teams.
  • Facilitate cross-functional planning discussions, portfolio reviews, and prioritization activities that balance strategic objectives, capacity considerations, dependencies, and resource trade-offs.
  • Establish and evolve governance frameworks that promote transparency, accountability, alignment, and effective decision-making across the organization.
  • Monitor portfolio performance and execution health, identifying opportunities to improve planning effectiveness, predictability, and delivery outcomes.
  • Lead the development, implementation, and continuous improvement of Product Operations processes, standards, and operating practices.
  • Establish planning cadences, portfolio reviews, operating forums, and governance mechanisms that support efficient execution and organizational alignment.
  • Partner with Product, Engineering, UX/UI, and business stakeholders to improve coordination, operational effectiveness, and cross-functional collaboration.
  • Develop and maintain portfolio performance reporting, operational metrics, dashboards, and executive-level insights that support business and investment decisions.
  • Provide leadership teams with visibility into portfolio progress, business outcomes, risks, dependencies, and execution challenges.
  • Leverage data and operational insights to inform prioritization, planning, governance, and continuous improvement initiatives.
  • Advance product management capability by establishing operational standards, frameworks, tools, and best practices that support Product team effectiveness.
  • Partner with Product leaders to strengthen portfolio management, planning processes, delivery practices, and organizational maturity.
  • Support Product leadership planning cycles, business reviews, and strategic operational initiatives with analysis, recommendations, and decision support.
  • Identify operational risks, execution challenges, and cross-functional dependencies, recommending mitigation strategies and improvement opportunities.
  • Lead, coach, and develop Product Operations leaders and team members, fostering a culture of collaboration, accountability, continuous improvement, and operational excellence.

Required Skills & Qualifications:

  • Bachelor’s degree in Business, Engineering, Computer Science, Information Systems, or a related field.
  • MBA or other advanced degree in Business, Technology, or a related field is considered an asset.
  • 10+ years of progressive leadership experience in Product Operations, Portfolio Management, PMO, Product Management, Strategy, or a related business operations function within a complex technology organization.
  • Demonstrated experience leading planning, governance, portfolio management, and operational processes that support execution across large, cross-functional teams.
  • Proven ability to influence senior leaders and build alignment across Product, Engineering, Finance, Strategy, and other business functions to achieve organizational objectives.
  • Strong analytical, strategic, and operational leadership skills, including experience leveraging metrics, reporting, and business insights to support planning, prioritization, and executive decision-making.
  • Experience leading and developing managers and professional teams, including responsibility for talent development, performance management, and organizational effectiveness.
  • Strong communication and stakeholder management skills, with the ability to collaborate effectively across executive leadership teams and complex organizational structures.
  • Experience supporting Product and Engineering organizations within a SaaS, healthcare technology, or other technology-driven environment is preferred.
  • Experience implementing or improving Product Operations, portfolio management, governance, or planning practices during periods of organizational growth and change is preferred.

At PointClickCare, base salary is one of the many components that make up our total rewards package. This role offers a competitive base salary+ bonus + benefits, non-overtime eligible. Our salary ranges are determined by job and level. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.

PointClickCare Benefits & Perks

  • Benefits starting from Day 1
  • Retirement Plan Matching (RRSP & 401K)
  • Flexible Paid Time Off
  • Lifestyle/Wellness Spending Account
  • Parental & Caregiver Leaves
  • Fertility & Adoption Support
  • Continuous Development Support Program
  • Employee Assistance Program
  • Learning Programs & Resources
  • Employee Recognition … and more!

Equal Employment Opportunity:

It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations.

When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it.  If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: [email protected]

PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.

#LI-Remote

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Read the full description
Product SVP, Product Management – Data Products & Strategy at American Healthtech, a PointClickCare Company

Senior VP leads product strategy and data products roadmap for a healthtech platform serving 30,000+ provider organizations.

Exec Hybrid Posted about 14 hours ago RemoteFirstJobs Product
What this role involves

Job Title: SVP, Product Management – Data Products & Strategy

Location:Canada – Remote or Mississauga, ON – Hybrid

**Travel to Office expectations**

For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.

For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.

With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.

At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.

Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.

Position Summary:

Reporting directly to the Chief Product & Technology Officer (CPTO), the Senior Vice President, Product Management – Data Products & Strategy establishes and leads PointClickCare’s enterprise strategy for Data as a Product. This executive leader is accountable for transforming PointClickCare’s unique data assets, ecosystem position, and network scale into differentiated products, strategic growth opportunities, and new sources of enterprise value.

The role owns the long-term strategy for customer-facing data products, APIs, interoperability, marketplace capabilities, data monetization, and data-enabled AI solutions while ensuring appropriate protection of intellectual property, privacy, and regulatory compliance. As a member of the senior Product Leadership Team, the SVP influences corporate strategy, investment priorities, ecosystem partnerships, and growth initiatives while leading a team of senior Product leaders responsible for PointClickCare’s data product portfolio.

Key Responsibilities:

  • Define and lead PointClickCare’s enterprise Data Products strategy, including establishing a multi-year vision for Data as a Product that aligns with corporate objectives, growth priorities, and evolving market opportunities.
  • Identify, evaluate, and champion new business models and growth opportunities enabled by PointClickCare’s data assets, network scale, interoperability capabilities, and ecosystem partnerships.
  • Serve as the executive sponsor for customer-facing data strategy and ensure alignment across Product, Engineering, AI, Corporate Strategy, Legal, Go-to-Market, and the Corporate Data Office.
  • Own the strategy, roadmap, performance, and long-term success of PointClickCare’s data products portfolio, including customer-facing data products, APIs, interoperability services, marketplace capabilities, and AI-enabled solutions.
  • Establish investment priorities, resource allocation decisions, portfolio success measures, and business outcomes that balance customer value, market opportunity, and financial performance.
  • Drive adoption, customer value realization, commercial performance, and scalable product growth through strong portfolio management and strategic execution.
  • Lead PointClickCare’s enterprise strategy for data monetization, marketplace growth, and ecosystem expansion.
  • Define customer access models, API strategies, pricing frameworks, packaging approaches, and commercial models that support sustainable growth while preserving trust and protecting intellectual property.
  • Identify new revenue opportunities, strategic partnerships, and ecosystem capabilities that strengthen PointClickCare’s competitive position and expand customer value.
  • Represent PointClickCare’s data strategy with executive stakeholders, customers, strategic partners, industry analysts, and industry organizations.
  • Lead executive-level discussions related to data products, healthcare interoperability, marketplace participation, data monetization, and AI-enabled customer solutions.
  • Build relationships that influence product direction, market positioning, and long-term growth opportunities across the healthcare technology landscape.
  • Lead, develop, and scale a high-performing product leadership organization through senior leaders, including VPs and Directors.
  • Establish succession planning, leadership development, talent strategies, and organizational capabilities that strengthen expertise in data products, APIs, ecosystem platforms, marketplace solutions, and monetization strategies.
  • Foster a culture of innovation, accountability, collaboration, customer focus, and execution excellence.

Required Skills & Qualifications:

  • Bachelor’s degree in Business, Computer Science, Engineering, Healthcare Informatics, Information Systems, or a related field.
  • 15+ years of progressive leadership experience in product management, technology, data products, platform strategy, enterprise software, or related disciplines.
  • Demonstrated success defining and executing enterprise-level product, growth, or business strategies with measurable impact on organizational performance, customer outcomes, and financial results.
  • Proven experience leading large, complex product or technology organizations through multiple layers of leadership, including developing senior leaders and building organizational capability.
  • Track record of leading enterprise transformation initiatives requiring alignment across multiple functions, competing priorities, and significant organizational change.
  • Deep expertise in data products, APIs, interoperability, marketplace and ecosystem strategies, data monetization models, AI-enabled products, and the business dynamics of data-driven organizations.
  • Strong strategic, financial, and operational acumen, including ownership of portfolio-level investment decisions, business cases, risk management, and performance outcomes.
  • Demonstrated ability to influence executive stakeholders, shape investment decisions, and represent organizational strategy with customers, partners, analysts, and other external stakeholders.
  • Experience leading marketplace, ecosystem, platform, or data monetization strategies is highly preferred.
  • Experience within healthcare technology, post-acute care, payer, provider, or other highly regulated industries is preferred.
  • Experience engaging with industry analysts, strategic partners, customer advisory groups, or external industry bodies is preferred.
  • Ability to balance growth objectives, customer needs, regulatory requirements, and intellectual property protection in a complex business environment.

At PointClickCare, base salary is one of the many components that make up our total rewards package. This role offers a competitive base salary+ bonus + benefits, non-overtime eligible. Our salary ranges are determined by job and level. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.

PointClickCare Benefits & Perks

  • Benefits starting from Day 1
  • Retirement Plan Matching (RRSP & 401K)
  • Flexible Paid Time Off
  • Lifestyle/Wellness Spending Account
  • Parental & Caregiver Leaves
  • Fertility & Adoption Support
  • Continuous Development Support Program
  • Employee Assistance Program
  • Learning Programs & Resources
  • Employee Recognition … and more!

Equal Employment Opportunity:

It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations.

When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it.  If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: [email protected]

PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.

#LI-Remote

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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Product Senior Staff Product Manager at MongoDB

Senior Staff PM shapes multi-year product strategy, business leadership, and market trajectory for MongoDB Atlas database service across a division.

Exec Hybrid Posted 5 days ago RemoteFirstJobs Product
What this role involves

The MongoDB Atlas Clusters Team is seeking a Senior Staff Product Manager to provide division-wide, product leadership for MongoDB Atlas which is our best-in-class, fully managed, multi-cloud database service that simplifies the complexities of deploying and managing highly available database deployments across multiple regions and cloud providers. As the most senior product management contributor, you will shape the multi-year strategy, product architecture, and market trajectory for the entire Atlas Clusters business unit.

You will be the primary product authority on the most complex trade-offs, anticipating systemic risks and cutting through structural friction that blocks multiple teams and initiatives. This role requires collaboration with distinguished engineers to rigorously debate strategy and pressure-test assumptions and advise executive leadership on options that balance long-term monetization, strategy, and business outcomes. And, where relevant, owns the pricing and monetization strategy for the product line.

We are looking to speak to candidates who are based in Dublin or Cork for our hybrid working model.

Responsibilities

  • Product Vision and Roadmap: Spearhead strategic unity across multiple product areas over a multi-year horizon to drive a coherent product experience
  • Business Leadership: Originate and de-risk the division’s most consequential strategic bets, owning rigorous business cases and advising leadership on multi-year economic outcomes
  • Customer Advocacy: Engage with strategically significant customers at the senior level  (e.g., advisory boards and executive briefings) to surface cross-portfolio opportunities and inform the roadmap
  • PM Excellence: Elevate the global standard of product management by mentoring Staff and Senior PMs and pioneering new data-driven playbooks across the organization. Create frameworks and standards for customer and market research that others use for conducting high-quality customer and market research
  • Cross-Functional Alignment and Execution: Partner with Directors and VPs to shape investment allocation and sequencing across the Atlas Clusters portfolio
  • Market and Engagement: Act as a primary external face for the product line, representing MongoDB to the industry, developers, standards bodies and at major conferences

Requirements

  • Experience: 10+ years of professional experience, including significant leadership in product management for platform, infrastructure, or database domains
  • Communication: Exceptional ability to communicate complex technical issues simply and convincingly to a wide range of audiences, including executive leadership
  • Strategic Execution: Proven success in delivering complex cross-functional projects and the ability to write, defend, and execute on multi-year business cases
  • Education: B.Sc. in a technical discipline, with Computer Science preferred, or equivalent relevant experience
  • Domain Expertise: Deep technical fluency in Databases, distributed systems, and cloud infrastructure

Nice to Have

  • MBA, M.Sc., or Ph.D. in relevant technical or business domains
  • Experience with MongoDB or other non-relational database technologies
  • Demonstrated success leading products targeting developer personas in fast-paced, growing environments
  • Familiarity with open-source and cloud-native technologies

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 67,000 customers, including AI-native startups and approximately 75% of the Fortune 100, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID: 3273519782

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Product Senior Product Director, Client Engagement Group at Squarespace

Leads product strategy and execution for a customer engagement platform spanning CRM, email, automations, and communications while managing a team of product managers.

Exec Hybrid Posted 6 days ago RemoteFirstJobs Product
What this role involves

Sr Director of Product, Client Engagement Group

At Squarespace, we empower our product teams to solve hard problems in ways that our customers love and strengthen our business. As Senior Director of Product for the Client Engagement Group (CEG), you will lead the product strategy and execution for Squarespace’s customer engagement platform: the CRM, email campaigns, automations, and transactional communications that enable our merchants to build lasting customer relationships and grow their businesses on Squarespace.

The Client Engagement Group sits at the center of Squarespace’s growth strategy. Our marketing tools are a critical lever in increasing product attach, reducing merchant churn, and building a differentiated position in the service commerce landscape. You will own the vision for transforming our current communications offering into a unified customer engagement hub… one that competes with best-in-class tools while leveraging Squarespace’s unique data and ecosystem advantages.

You will report directly to the President of Squarespace and serve as a member of the Product leadership team. You will have the option of working on-site (hybrid) at our NYC headquarters or remotely within the U.S.

You’ll Get To…

  • Define and drive the multi-year product vision and strategy for CEG - spanning CRM, email campaigns, automations, transactional communications, and emerging channels including SMS - with a clear line of sight to revenue growth and platform impact
  • Own the Email Campaigns business line end-to-end: report on revenue performance, develop engagement and GTM strategies, and lead roadmap decisions in close partnership with commercial and marketing stakeholders
  • Build toward a competitive, full-featured customer engagement platform by prioritizing investments in business CRM, transactional automations, flexible communication channels, and advanced segmentation that meet the sophisticated needs of today’s service sellers
  • Lead, grow, and mentor a team of product managers across multiple product lines, setting a high bar for hypothesis-driven development, roadmap rigor, and customer-centricity
  • Partner with Engineering and Design functional leads to deliver outcomes across the team; step in to remove blockers and maintain velocity on high-priority initiatives
  • Collaborate across the Squarespace ecosystem - with Commerce, Growth, Financial Solutions, and GTM - to ensure CEG products are deeply integrated into the broader platform
  • Champion the use of Squarespace data and AI to create smarter automation flows, personalized outreach, and differentiated customer engagement experiences that competitors cannot easily replicate
  • Shape the process, craft, and standards for senior product leadership at Squarespace

Who We’re Looking For

  • 12+ years of product management experience, with a meaningful portion spent building and scaling customer engagement, CRM, marketing, or communications products
  • 5+ years leading and developing teams of product managers in complex, multi-product environments
  • Deep familiarity with the customer engagement and email service provider landscape; informed perspective on what it takes to compete with and differentiate from best-in-class marketing and CRM tools
  • Demonstrated ability to own a revenue-generating product line with accountability for business outcomes, not just product delivery
  • Strong strategic instincts paired with a bias for execution; comfortable operating at the intersection of vision-setting and unblocking day-to-day team work
  • Excellent communicator and cross-functional partner with the credibility to influence senior leadership and align stakeholders across product, engineering, commercial, and marketing functions
  • Experience applying hypothesis-driven development and experimentation to accelerate product-market fit and grow adoption

Benefits & Perks

  • A choice between medical plans with an option for 100% covered premiums including medical, dental, and vision
  • Supplemental Life and Disability Insurance plans
  • Fertility and adoption benefits
  • Headspace mindfulness app subscription
  • Global Employee Assistance Program
  • Retirement benefits with employer match
  • Flexible paid time off
  • 12 weeks paid parental leave and family care leave
  • Pretax commuter benefit
  • Education reimbursement
  • Employee donation match to community organizations
  • 7 Global Employee Resource Groups (ERGs)
  • Dog-friendly workplace
  • Free lunch and snacks
  • Private rooftop
  • Hack week twice per year

US Cash Compensation Range

Cash Compensation Range: $323,000 - $435,000 USD

The base salary for this position will vary based on job-related criteria including relevant skills, experience, and location, among other factors.

In addition to the cash compensation above (which includes base salary and, where applicable for eligible roles, may include overtime pay), Squarespace employees are eligible to be granted an option to purchase our common stock. Sales positions generally offer a competitive On Target Earnings (OTE) incentive structure in addition to base salary.

About Squarespace

Squarespace is a design-driven platform helping entrepreneurs build brands and businesses online. We empower millions of customers in more than 200 countries and territories with all the tools they need to create an online presence, build an audience, monetize, and scale their business. Our suite of products range from websites, domains, ecommerce, and marketing tools, as well as tools for scheduling with Acuity and creating and managing social media presence with Bio Sites and Unfold. Our team of more than 1,700 is headquartered in New York City, with offices in Dublin, Ireland, and Aveiro, Portugal. For more information about our company, visit https://www.squarespace.com/about/careers.

Our Commitment

Today, more than a million people around the globe use Squarespace to share different perspectives and experiences with the world. Not only do we embrace and celebrate the diversity of our customers, but we also work toward the same in our employees. At Squarespace, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.

#LI-Hybrid

Thank you in advance for providing the following details about your work history from your resume! This helps us ensure that your candidate information is accurate and consistent during the hiring process.

Squarespace will never solicit your personal banking information or ask you to transfer money in connection with a job offer or interview. We also will not reach out to you via phone or SMS without your permission or knowledge.

If you plan to use AI in any capacity during your candidate journey, please review our Candidate AI Policy.

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Marketing Vice President, Growth Marketing (Alma) at Spring Health

VP leads Alma's consumer growth marketing strategy, driving member acquisition and lifecycle engagement while building and managing a high-performing marketing team.

Exec Hybrid Posted 8 days ago RemoteFirstJobs Product
What this role involves

Our mission: e liminating every barrier to mental health.

Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We’re building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.

Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.

As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.

Alma, a Spring Health Company, is on a mission to simplify access to high-quality, affordable mental health care. We do this by making it easy and financially rewarding for therapists to accept insurance and offer in-network care. When a provider joins Alma, they gain access to a suite of tools that not only help them better run their business, but also grow it sustainably and develop as a provider. Alma is available in all 50 states, with over 20,000 therapists in our growing network. Anyone looking for a therapist can browse Alma’s free directory. Alma has raised $220.5M in funding from Insight Partners, Optum Ventures, Tusk Venture Partners, Primary Venture Partners, First Round Capital, Sound Ventures, BoxGroup, Cigna Ventures, and Rainfall Ventures. Alma was also named one of Inc’s Best Workplaces in 2022 and 2023.

Candidate Interview Guide

The Vice President, Growth (Consumer) Marketing will lead Alma’s consumer growth engine — driving member acquisition, activation, and lifecycle for the MSO consumer line of business. You’ll set the vision and roadmap for paid and organic growth, build and lead a high-performing team, and partner closely with Product, Data, and Creative to drive growth without owning the funnel or product surface itself. This role reports directly to the COO and carries executive-level visibility on consumer growth strategy. This is a full-time hybrid role based in Seattle, San Francisco, or New York City, minimum of 2 days in-office. If located outside of NYC, quarterly travel will be required.

What you’ll do:

  • Own the full-funnel growth vision and roadmap — paid, owned, earned, and lifecycle — to scale member acquisition efficiently for your line of business.

Build, mentor, and inspire a team of high-performing growth marketers and channel leads focused on acquisition, conversion, and retention.

  • Own performance across SEM, paid social, programmatic/display, OLV/OTT, and affiliate, while expanding into new frontiers such as directories and partnership-based growth.
  • Foster a rigorous culture of testing, measurement, and optimization — leveraging analytics, attribution, and incrementality testing to drive decisions, within HIPAA and data privacy constraints.
  • Partner closely with Product, which owns the member funnel and product end-to-end, to keep messaging, targeting, and campaign sequencing tightly aligned with product-led funnel improvements — including continued momentum for HelloAlma.com.
  • Collaborate with Creative and Brand to increase testing velocity across message, audience, and creative assets.
  • Own growth forecasting, budget allocation, and reporting across paid and lifecycle channels for your line of business.
  • Partner with the centralized martech function (spanning systems such as Iterable, Salesforce, Marketo, Growsurf, and the website) to keep acquisition and lifecycle programs well-supported through a period of shared/evolving stack ownership.
  • Stay ahead of emerging channels and technologies — serving as a strategic thought partner to the COO and senior leadership on consumer growth strategy and investment decisions.

What success looks like:

  • Member acquisition: Meet or exceed quarterly goals for new members completing their first visit through marketing-led acquisition.
  • Acquisition efficiency: Scale member growth within target customer acquisition cost and payback thresholds, measuring CAC against completed first visits.
  • Member activation: In partnership with Product, improve the percentage of marketing-acquired members who complete a first visit and reduce time to care.
  • Lifecycle impact: Deliver measurable incremental lift in activation, repeat visits, and reactivation through lifecycle campaigns, validated through controlled testing.
  • Channel diversification: Grow the volume and share of new members acquired through organic, referral, affiliate, and partnership channels while maintaining acquisition efficiency.

Who you are:

  • 8+ years in performance marketing, demand generation, or growth marketing, with a minimum of 5 years in SaaS and/or high-growth environments, including senior leadership experience owning a consumer acquisition P&L at scale.
  • Deep familiarity with consumer growth dynamics and full-funnel strategy.
  • A track record of building and developing high-performing growth marketing teams.
  • Experience deploying AI-forward or AI-native marketing strategies and tooling.
  • A data-driven approach, with hands-on experience running structured experiments, A/B tests, and building repeatable playbooks from insights.
  • Strong MarTech and attribution fluency, including working effectively with a centralized/shared martech stack, incrementality testing, and privacy-preserving measurement.
  • A clear, direct communicator who can translate performance marketing topics for executives and non-expert stakeholders.
  • Comfort operating with some ambiguity around shared infrastructure ownership (martech stack, funnel dependencies with Product).

Benefits:

  • We’re a remote-first company
  • Health insurance plans through Aetna (medical and dental) and MetLife (vision), including FSA and HSA plans
  • 401K plan (ADP)
  • Lifestyle Spending Account for health, wellness, and family care
  • Monthly co-working space membership stipend
  • Monthly work-from-home stipend
  • Financial wellness benefits through Northstar
  • Pet discount program through United Pet Care
  • Financial perks and rewards through PerkSpot
  • EAP access through Aetna
  • One-time home office stipend to set up your home office
  • Inclusive family and medical leave plans
  • 12 paid holidays and 1 Alma Give Back Day
  • Flexible PTO

The target base salary range for this position is $213,300 - $262,500. All Alma jobs are listed on our careers page. We do not use outside applications or automated text messaging in our recruiting process. We will not ask for any sensitive financial or identification information throughout the recruiting process. Any communication during the recruitment process, including interview requests or job offers, will come directly from a recruiting team member with a helloalma.com email address.

Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply.

Our privacy policy: https://springhealth.com/privacy-policy/

Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

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Marketing VP, Growth Marketing at Later

VP leads a 12+ person growth marketing team owning product marketing, paid media, SEO, email, CRO, and ABM to drive pipeline and revenue across customer lifecycle.

Exec Hybrid Posted 19 days ago RemoteFirstJobs Product
What this role involves

Later is the world’s most intelligent influencer marketing company, built to give brands the confidence to create unforgettable campaigns. By combining real creator relationships, trusted intelligence, and expert guidance, Later removes fear and guesswork from one of marketing’s most visible investments.

Built on a native, AI-powered platform and more than a decade of proprietary data—including billions of social interactions, impressions, and $2.4B+ in verified influencer-driven purchases—Later helps teams understand what will work before they launch.

By combining trusted insight with expert guidance, Later removes guesswork from influencer marketing, enabling brands to choose the right creators, execute fully managed campaigns, and drive meaningful growth across awareness, engagement, and revenue. Trusted by leading enterprise brands including Nike, Wayfair, Unilever, and Southwest Airlines, Later bridges creativity and performance so campaigns don’t just look good—they deliver results. Learn more at later.com.

About this position:

We’re looking for a VP of Growth Marketing to own the marketing to revenue generation engine. This is a player-coach role: you’ll lead a team of 12+ product marketers, marketing channel experts, and growth marketers, owning product marketing for both our brand and creator audiences and, on the growth side, paid media, SEO/AEO, email and in-app lifecycle, CRO and web, and ABM. You’ll also carry work yourself, building the model, writing the brief, reading the attribution, and stepping directly into a channel when it needs a senior operator. You’ll own the growth marketing budget and be accountable for driving measurable action across the full customer journey, acquisition, retention, expansion, and reactivation, and for pipeline, signups, and revenue across all three lines of business (Later Influence, Later Social, and Creator/Affiliate). You’ll partner closely with Sales, Product, Product Marketing, RevOps, and Web, and you’ll have regular exposure to executive leadership. This role is ideally a hybrid position with 3 days in office in our Boston or New York hubs, but remote applicants are considered.

What you’ll be doing:

Growth strategy and ownership

  • Own Later’s growth marketing strategy end to end, connecting product marketing, demand generation, and lifecycle into one plan tied to pipeline and revenue targets.
  • Own and allocate the growth marketing budget across channels, defending investment decisions with clear efficiency, payback math, and investment increase recommendations.
  • Work with your Growth Marketing Managers to establish and refine the goals, KPIs, and reporting frameworks the function is measured on, and make the tradeoffs visible to senior leadership and executive teams.
  • Refine and build net new differentiated growth motions for each line of business, recognizing that enterprise SLG, self-serve social signups, and creator acquisition do not respond to the same playbook.
  • Set the annual and quarterly planning rhythm for the team, and connect it to the broader marketing calendar.

Team leadership

  • Lead, coach, and develop a team of roughly a dozen marketers across three groups: product marketing, digital marketing channel experts, and growth marketers.
  • Set clear ownership and success criteria for each person so channel specialists and segment-facing marketers pull in the same direction.
  • Raise the technical bar of the team on measurement, experimentation, and marketing technology.
  • Make thoughtful hiring and structure decisions as the org evolves, including new roles.
  • Create a culture of testing and learning where a failed experiment with a clean read is treated as a win.
  • Make AI a working part of how the team operates, setting the standard for where it accelerates research, campaign analysis, and lifecycle personalization, and where it doesn’t, so the team ships more efficiently without lowering the bar.
  • Work as a player-coach: own a channel or program directly when the team has a gap, and stay current enough in the tools that your feedback is specific rather than directional.

Channel and campaign execution

  • Direct paid media strategy across paid social, paid search, video, and display, holding the team accountable to efficiency targets.
  • Guide SEO and AEO strategy as search shifts toward AI answer engines, protecting and growing Later’s organic visibility.
  • Own strategy across email and in-app for both brand and creator audiences, driving signup to paid conversion, activation, and retention.
  • Drive conversion rate optimization and web strategy in partnership with Web and Product, treating later.com as a performance surface rather than a brochure.
  • Partner with the ABM and enterprise marketers to optimize existing and build net-new account-based programs that Sales actually uses, with a clean handoff and a shared definition of a qualified lead.
  • Partner with the creator sales team to optimize existing and build net-new ABM motions for mid to top tier creators
  • Ensure brand and product marketing work reinforces demand rather than running parallel to it.

Measurement and experimentation

  • Own attribution and marketing measurement in partnership with RevOps and MarketingOps, and continuously improve the accuracy of multi-channel impact.
  • Lead a quarterly testing roadmap tied to specific business metrics, with documented hypotheses, test design, and results.
  • Go deep on campaign and ad group performance while also summarizing clearly for an executive audience.
  • Ensure data flows cleanly between CRM, marketing automation, and analytics tools so decisions rest on numbers the team trusts.
  • Optimize our always on conversion funnel for each line of business. Proactively identify and close gaps in the funnel.

Cross-functional partnership

  • Partner with Sales and RevOps on pipeline targets, lead quality, routing, and a seamless handoff process.
  • Work with Product and Product Marketing so campaigns reflect real product capability and land in step with launches.
  • Collaborate with the Creator team so creator acquisition and education programs feed the same growth model as brand demand.
  • Represent growth marketing performance to senior leadership with clarity about what is working, what is not, and what you are changing.

What you bring:

  • 10+ years in growth, demand generation, or performance marketing, with experience owning a multi-million dollar budget and a revenue number.
  • 5+ years leading and developing marketing teams, including managing managers or senior specialists through ambiguity and change.
  • A genuine player-coach: you’ve led a team and personally owned execution at the same time, and you’re still close enough to the tools to build the model or run the campaign yourself.
  • Depth in paid media, SEO and AEO, lifecycle and email, and web CRO
  • Proven track record building and scaling demand in B2B SaaS, PLG, or marketplace environments, ideally with both enterprise and self-serve motions.
  • Strong command of measurement: attribution modeling, experiment design, and funnel analysis, with comfort in tools such as GA4, Amplitude, Looker, or Mode.
  • Experience with CRM and marketing automation platforms (for example Salesforce, HubSpot, Marketo, Klaviyo, Iterable, or Braze).
  • Clear, direct communication with both a working team and an executive audience, including the ability to defend a plan and change your mind on evidence.
  • Experience marketing to or through creators, or in the social, influencer, or commerce space, is a bonus.
  • Experience partnering closely with Sales on ABM or enterprise pipeline is a bonus.

How you work:

  • Driven by Impact: You deliver results that matter—prioritizing high-value work, meeting deadlines, and adapting quickly while keeping outcomes clear.
  • Strategic & Customer-Centric: You anticipate risks and opportunities, connect decisions to long-term growth, and build trust through proactive insights.
  • Curious & Growth-Oriented: You seek knowledge, ask sharp questions, and apply learnings fast—challenging the status quo with a mindset of improvement.
  • Collaborative & Resilient: You thrive in change by staying resourceful, solution-focused, and positive—removing roadblocks, sharing insights, and keeping morale high.
  • Accountable & Honest: You own your work, hold yourself and others to a high bar, and use transparent feedback to drive growth.
  • Emotionally Intelligent: You build trust through empathy and collaboration, foster inclusion, and inspire others with grit, optimism, and integrity.

Our approach to compensation:

We take a market-based & data-driven approach to compensation. We leverage data from trusted third-party compensation sources to help us understand the market value of a role based on function, level, geographic location, and scope. We evaluate compensation bi-annually, including performance and market-related factors.

Our salaries are benchmarked against market Total Cash Compensation for the geographic location of our job posting. Compensation for some roles is structured as On Target Earnings (OTE = base + commission/variable) while for others it is structured as Salary only.

To comply with local legislation and ensure transparency, we share salary ranges on all job postings. Skills, experience and other factors help determine the final salary we offer which may vary from the original range posted.

Additionally, all permanent team members are eligible to participate in various benefits plans as part of their overall compensation package.

Salary Range:

$276k-318k OTE with equity

*Co-op team members, independent contractors, and freelancers are not eligible for company benefits.

#LI-Hybrid  #LI-Remote

Where we work:

We have offices in Boston, MA; Vancouver, BC; and Vancouver, WA. For select positions, we are open to hiring fully remote candidates. We post our positions in the location(s) where we are open to having the successful candidate be located.

Diversity, inclusion, and accessibility:

At Later, we are committed to fostering a culture rooted in an inclusion-first mindset at every level of the company, embracing the importance of hiring and building teams for culture add rather than culture fit. We openly build and maintain unbiased hiring, pay, and promotion practices to create a foundation for an equitable workplace, paving the way for systemic change.

We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All applications will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, national origin, disability, or age. Please let us know if you require any accommodations or support during the recruitment process.

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Sales Senior Director, Solutions Consulting at PagerDuty

Senior Director leads solutions consulting teams to drive customer success and adoption of PagerDuty's digital operations platform across enterprise accounts.

Exec Hybrid Posted 21 days ago RemoteFirstJobs Product
What this role involves

PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization.

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Hesitant to apply?

We encourage you to submit your resume even if you don’t meet every requirement. We value potential and consider each candidate’s full professional story. Whether you’re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts!

Where we work

PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in:

Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia

Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon

United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming

Candidates must reside in an eligible location, which vary by role.

How we work

Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.

People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.

What we offer

As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site.

Your package may include:

  • Competitive salary
  • Comprehensive benefits package
  • Flexible work arrangements
  • Company equity*
  • ESPP (Employee Stock Purchase Program)*
  • Retirement or pension plan*
  • Generous paid vacation time
  • Paid holidays and sick leave
  • Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
  • Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
  • Paid volunteer time off: 20 hours per year
  • Company-wide hack weeks
  • Mental wellness programs

*Eligibility may vary by role, region, and tenure

About PagerDuty

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses

PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.

Go behind-the-scenes on our careers site and @pagerduty on Instagram.

Additional Information

PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty’s Privacy Policy.

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.

PagerDuty uses the E-Verify employment verification program.

Read the full description
Sales Senior Director, Solutions Consulting at PagerDuty

Senior Director leads solutions consulting strategy, manages client engagements, and drives revenue through strategic advisory and technical implementations.

Exec Hybrid Posted 21 days ago RemoteFirstJobs Product
What this role involves

PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization.

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Hesitant to apply?

We encourage you to submit your resume even if you don’t meet every requirement. We value potential and consider each candidate’s full professional story. Whether you’re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts!

Where we work

PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in:

Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia

Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon

United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming

Candidates must reside in an eligible location, which vary by role.

How we work

Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.

People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.

What we offer

As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site.

Your package may include:

  • Competitive salary
  • Comprehensive benefits package
  • Flexible work arrangements
  • Company equity*
  • ESPP (Employee Stock Purchase Program)*
  • Retirement or pension plan*
  • Generous paid vacation time
  • Paid holidays and sick leave
  • Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
  • Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
  • Paid volunteer time off: 20 hours per year
  • Company-wide hack weeks
  • Mental wellness programs

*Eligibility may vary by role, region, and tenure

About PagerDuty

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses

PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.

Go behind-the-scenes on our careers site and @pagerduty on Instagram.

Additional Information

PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty’s Privacy Policy.

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.

PagerDuty uses the E-Verify employment verification program.

Read the full description
Operations Director, Customer Delivery & Enablement at Trackforce

Director leads customer implementation, enablement, and professional services delivery across the customer lifecycle while managing team scaling and revenue growth.

Exec Hybrid Posted 30 days ago RemoteFirstJobs Product
What this role involves

At Trackforce, we are transforming physical security operations that are managed around the world. As the leading SaaS platform for physical security workforce management, we provide security companies and organizations with a streamlined solution to manage their guard forces, respond faster, operate more efficiently, and reduce costs — all while staying focused on safety and protection.

We support 4,600+ clients across more than 50 countries and are proud to be a growing team of 300+ professionals. With our headquarters in Dallas, Texas, and Centers of Excellence in Montreal, Quebec and Wroclaw, Poland, we collaborate across regions and time zones in a hybrid work environment that combines flexibility, connection, and meaningful impact.

At Trackforce, we operate in both hybrid and remote models, offering flexibility to balance in‑office collaboration with WFH. This approach allows our teams to stay connected while maintaining autonomy and work‑life balance. We are highly focused on delivering value to our customers, and our recent merger has strengthened our position as the market leader in security workforce management software.

The Opportunity

We are looking for a Director, Customer Delivery & Enablement to lead how customers implement, learn, adopt, and expand their use of our solutions.

This leader will own three interconnected functions:

  • Customer Implementations — delivering predictable, high-quality implementations that accelerate time-to-value.
  • Customer Enablement & Learning — scaling customer training, education, certification, and adoption.
  • Professional Services — delivering high-value customer engagements while driving services growth, revenue, utilization, and profitability.

This is both a customer delivery and commercial leadership role. You will build an integrated delivery model across the customer lifecycle while partnering with Marketing, Sales, and Client Success to develop, position, and sell Professional Services offerings that solve customer challenges and expand the value customers receive from our platform.

We are looking for a builder, operator, and commercially minded customer leader who can scale teams and programs while delivering measurable customer and financial outcomes.

What You’ll Own

Customer Delivery & Implementation

  • Own the end-to-end implementation lifecycle from post-sale handoff through discovery, configuration, integration, testing, training, go-live, and transition to Client Success.
  • Improve Time to Delivery and Time to Value through standardized methodologies, phase-and-gate governance, clear milestones, and disciplined execution.
  • Lead portfolio, backlog, capacity, and project health reviews to identify risk, remove bottlenecks, forecast go-lives, and improve delivery predictability.
  • Ensure customer readiness, training, enablement, and adoption are embedded throughout implementation.
  • Serve as the senior escalation point for strategic and at-risk customer engagements.

Customer Enablement & Learning

  • Own the customer education, training, certification, and ongoing enablement strategy.
  • Build and evolve the Customer Training Academy and scalable learning journeys across onboarding, administrator readiness, end-user adoption, advanced product usage, and continuing education.
  • Deliver a blended learning model across instructor-led, virtual, self-service, on-demand, webinar, certification, and digital experiences.
  • Use customer engagement, product usage, health, and support data to identify adoption gaps and increase customer proficiency and self-sufficiency.
  • Leverage AI, automation, and digital experiences to personalize learning, accelerate content creation, and scale customer education.

Professional Services & Growth

  • Lead Professional Services with accountability for revenue, pipeline, services attach, utilization, productivity, capacity, and project profitability.
  • Partner with Marketing, Sales, and Client Success to build and execute the go-to-market strategy for Professional Services and generate customer demand.
  • Enable Sales and Client Success to identify, position, and sell Professional Services through clear offerings, value propositions, sales plays, discovery tools, pricing guidance, and customer-facing collateral.
  • Establish a recurring motion with Sales and Client Success to identify whitespace, build pipeline, and increase services attach across new customers, renewals, expansions, and strategic accounts.
  • Develop repeatable, scalable Professional Services offerings and support strategic customer conversations to shape solutions, articulate value, and advance opportunities to close.
  • Own disciplined scoping, pricing, SOW, contracting, forecasting, and capacity planning, partnering with Finance to ensure strong operational and financial performance.

Operational & Team Leadership

  • Establish operating rhythms and executive visibility across implementation backlog, project health, capacity, utilization, pipeline, bookings, revenue, profitability, and customer risk.
  • Align workforce capacity and skills with forecasted demand while balancing utilization, customer outcomes, and delivery performance.
  • Partner across Marketing, Sales, Client Success, Product, Engineering, Support, and Finance to create a seamless customer journey.
  • Equip customer-facing teams with the training, collateral, discovery questions, use cases, and positioning needed to identify and introduce Professional Services opportunities.
  • Create feedback loops so customer delivery and learning insights inform product, customer success, and go-to-market priorities.
  • Lead and develop a high-performing global team spanning project management, implementation, consulting, training, data, and customer enablement.
  • Use data, technology, automation, and AI to continuously improve productivity, quality, scalability, and customer outcomes.

How Success Will Be Measured

You will own the core performance of the organization, including:

  • Time to Delivery and Time to Value
  • Resource utilization and capacity
  • Professional Services bookings, pipeline, revenue, and attach rate
  • Effective billing rate and project profitability
  • Customer satisfaction
  • Team productivity and delivery efficiency
  • On-time go-live performance and implementation backlog
  • Training participation, certification, and Academy engagement
  • Product adoption following implementation and training
  • Forecast and capacity accuracy
  • Expansion opportunities generated through Professional Services

What We’re Looking For

  • 10+ years of progressive experience across enterprise SaaS, Professional Services, software implementation, consulting, customer enablement, or related customer-facing functions.
  • 5+ years leading customer delivery teams and people leaders.
  • Demonstrated success leading complex SaaS implementations and Professional Services organizations.
  • Proven experience developing, positioning, and selling Professional Services, consulting, or value-added services to enterprise customers.
  • Strong commercial acumen and experience partnering with Sales, Marketing, and Customer Success to generate demand, build pipeline, and grow services revenue.
  • Experience developing repeatable service offerings, value propositions, pricing models, SOWs, and customer proposals.
  • Strong financial and operational acumen across bookings, revenue, utilization, forecasting, capacity planning, pricing, and project profitability.
  • Experience building scalable implementation methodologies, governance models, and customer education or enablement programs.
  • Strong understanding of how implementation quality, education, adoption, and value realization influence retention and expansion.
  • Executive presence with experience navigating complex customer relationships, commercial discussions, and escalations.
  • Demonstrated ability to use data, automation, and AI to improve organizational performance.
  • Experience leading distributed or global teams preferred.
  • Bachelor’s degree or equivalent experience; MBA, PMP, Six Sigma, or similar certification is a plus.

The Leader We’re Looking For

You are a builder, operator, and commercially minded customer leader who sees Implementation, Customer Enablement, and Professional Services as interconnected parts of the customer value journey.

You know how to build strong teams, create scalable operating models, improve customer outcomes, and drive financial performance. Just as importantly, you understand that Professional Services is more than a delivery function—you know how to identify customer needs, create differentiated offerings, generate demand, and convert customer challenges into valuable services engagements.

Our office is now located at 2020 Blvd Robert‑Bourassa, Suite 2000, Montreal, QC H3A 2A5, offering a more central and easily accessible workspace.

Benefits We Offer

·Hybrid and flexible work model

·Three weeks of vacation starting in your first year

·Paid sick days & family obligation days

·Comprehensive health & dental coverage from Day 1

·24/7 telemedicine access

·Mental health & wellness support

·Life insurance, AD&D, long term‑ disability & critical illness coverage

·RRSP & DPSP with employer matching

·Employee referral bonus

·Paid volunteer day & recognition programs

#LI-Hybrid

At Trackforce, we are committed to providing an inclusive, respectful, and discrimination‑free workplace. We do not tolerate discrimination or harassment of any kind and make employment decisions based on qualifications, merit, and business needs. We proudly comply with local employment laws and are an equal opportunity employer in all locations where we operate.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Read the full description
Operations Director, Customer Delivery & Enablement at Trackforce

Director leading customer implementations, enablement programs, and professional services delivery while partnering across sales, marketing, and success teams to drive adoption and revenue growth.

Exec Hybrid Posted 30 days ago RemoteFirstJobs Product
What this role involves

At Trackforce, we are transforming physical security operations that are managed around the world. As the leading SaaS platform for physical security workforce management, we provide security companies and organizations with a streamlined solution to manage their guard forces, respond faster, operate more efficiently, and reduce costs — all while staying focused on safety and protection.

We support 4,600+ clients across more than 50 countries and are proud to be a growing team of 300+ professionals. With our headquarters in Dallas, Texas, and Centers of Excellence in Montreal, Quebec and Wroclaw, Poland, we collaborate across regions and time zones in a hybrid work environment that combines flexibility, connection, and meaningful impact.

At Trackforce, we operate in both hybrid and remote models, offering flexibility to balance in‑office collaboration with WFH. This approach allows our teams to stay connected while maintaining autonomy and work‑life balance. We are highly focused on delivering value to our customers, and our recent merger has strengthened our position as the market leader in security workforce management software.

The Opportunity

We are looking for a Director, Customer Delivery & Enablement to lead how customers implement, learn, adopt, and expand their use of our solutions.

This leader will own three interconnected functions:

  • Customer Implementations — delivering predictable, high-quality implementations that accelerate time-to-value.
  • Customer Enablement & Learning — scaling customer training, education, certification, and adoption.
  • Professional Services — delivering high-value customer engagements while driving services growth, revenue, utilization, and profitability.

This is both a customer delivery and commercial leadership role. You will build an integrated delivery model across the customer lifecycle while partnering with Marketing, Sales, and Client Success to develop, position, and sell Professional Services offerings that solve customer challenges and expand the value customers receive from our platform.

We are looking for a builder, operator, and commercially minded customer leader who can scale teams and programs while delivering measurable customer and financial outcomes.

What You’ll Own

Customer Delivery & Implementation

  • Own the end-to-end implementation lifecycle from post-sale handoff through discovery, configuration, integration, testing, training, go-live, and transition to Client Success.
  • Improve Time to Delivery and Time to Value through standardized methodologies, phase-and-gate governance, clear milestones, and disciplined execution.
  • Lead portfolio, backlog, capacity, and project health reviews to identify risk, remove bottlenecks, forecast go-lives, and improve delivery predictability.
  • Ensure customer readiness, training, enablement, and adoption are embedded throughout implementation.
  • Serve as the senior escalation point for strategic and at-risk customer engagements.

Customer Enablement & Learning

  • Own the customer education, training, certification, and ongoing enablement strategy.
  • Build and evolve the Customer Training Academy and scalable learning journeys across onboarding, administrator readiness, end-user adoption, advanced product usage, and continuing education.
  • Deliver a blended learning model across instructor-led, virtual, self-service, on-demand, webinar, certification, and digital experiences.
  • Use customer engagement, product usage, health, and support data to identify adoption gaps and increase customer proficiency and self-sufficiency.
  • Leverage AI, automation, and digital experiences to personalize learning, accelerate content creation, and scale customer education.

Professional Services & Growth

  • Lead Professional Services with accountability for revenue, pipeline, services attach, utilization, productivity, capacity, and project profitability.
  • Partner with Marketing, Sales, and Client Success to build and execute the go-to-market strategy for Professional Services and generate customer demand.
  • Enable Sales and Client Success to identify, position, and sell Professional Services through clear offerings, value propositions, sales plays, discovery tools, pricing guidance, and customer-facing collateral.
  • Establish a recurring motion with Sales and Client Success to identify whitespace, build pipeline, and increase services attach across new customers, renewals, expansions, and strategic accounts.
  • Develop repeatable, scalable Professional Services offerings and support strategic customer conversations to shape solutions, articulate value, and advance opportunities to close.
  • Own disciplined scoping, pricing, SOW, contracting, forecasting, and capacity planning, partnering with Finance to ensure strong operational and financial performance.

Operational & Team Leadership

  • Establish operating rhythms and executive visibility across implementation backlog, project health, capacity, utilization, pipeline, bookings, revenue, profitability, and customer risk.
  • Align workforce capacity and skills with forecasted demand while balancing utilization, customer outcomes, and delivery performance.
  • Partner across Marketing, Sales, Client Success, Product, Engineering, Support, and Finance to create a seamless customer journey.
  • Equip customer-facing teams with the training, collateral, discovery questions, use cases, and positioning needed to identify and introduce Professional Services opportunities.
  • Create feedback loops so customer delivery and learning insights inform product, customer success, and go-to-market priorities.
  • Lead and develop a high-performing global team spanning project management, implementation, consulting, training, data, and customer enablement.
  • Use data, technology, automation, and AI to continuously improve productivity, quality, scalability, and customer outcomes.

How Success Will Be Measured

You will own the core performance of the organization, including:

  • Time to Delivery and Time to Value
  • Resource utilization and capacity
  • Professional Services bookings, pipeline, revenue, and attach rate
  • Effective billing rate and project profitability
  • Customer satisfaction
  • Team productivity and delivery efficiency
  • On-time go-live performance and implementation backlog
  • Training participation, certification, and Academy engagement
  • Product adoption following implementation and training
  • Forecast and capacity accuracy
  • Expansion opportunities generated through Professional Services

What We’re Looking For

  • 10+ years of progressive experience across enterprise SaaS, Professional Services, software implementation, consulting, customer enablement, or related customer-facing functions.
  • 5+ years leading customer delivery teams and people leaders.
  • Demonstrated success leading complex SaaS implementations and Professional Services organizations.
  • Proven experience developing, positioning, and selling Professional Services, consulting, or value-added services to enterprise customers.
  • Strong commercial acumen and experience partnering with Sales, Marketing, and Customer Success to generate demand, build pipeline, and grow services revenue.
  • Experience developing repeatable service offerings, value propositions, pricing models, SOWs, and customer proposals.
  • Strong financial and operational acumen across bookings, revenue, utilization, forecasting, capacity planning, pricing, and project profitability.
  • Experience building scalable implementation methodologies, governance models, and customer education or enablement programs.
  • Strong understanding of how implementation quality, education, adoption, and value realization influence retention and expansion.
  • Executive presence with experience navigating complex customer relationships, commercial discussions, and escalations.
  • Demonstrated ability to use data, automation, and AI to improve organizational performance.
  • Experience leading distributed or global teams preferred.
  • Bachelor’s degree or equivalent experience; MBA, PMP, Six Sigma, or similar certification is a plus.

The Leader We’re Looking For

You are a builder, operator, and commercially minded customer leader who sees Implementation, Customer Enablement, and Professional Services as interconnected parts of the customer value journey.

You know how to build strong teams, create scalable operating models, improve customer outcomes, and drive financial performance. Just as importantly, you understand that Professional Services is more than a delivery function—you know how to identify customer needs, create differentiated offerings, generate demand, and convert customer challenges into valuable services engagements.

Our office is now located at 2020 Blvd Robert‑Bourassa, Suite 2000, Montreal, QC H3A 2A5, offering a more central and easily accessible workspace.

Benefits We Offer

·Hybrid and flexible work model

·Three weeks of vacation starting in your first year

·Paid sick days & family obligation days

·Comprehensive health & dental coverage from Day 1

·24/7 telemedicine access

·Mental health & wellness support

·Life insurance, AD&D, long term‑ disability & critical illness coverage

·RRSP & DPSP with employer matching

·Employee referral bonus

·Paid volunteer day & recognition programs

#LI-Hybrid

At Trackforce, we are committed to providing an inclusive, respectful, and discrimination‑free workplace. We do not tolerate discrimination or harassment of any kind and make employment decisions based on qualifications, merit, and business needs. We proudly comply with local employment laws and are an equal opportunity employer in all locations where we operate.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Read the full description