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Provides empathetic patient support via email and phone, helping customers navigate telehealth platform, billing, orders, and treatment plans while escalating complex issues appropriately.
Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible. Ro is the only company to offer nationwide telehealth, labs, and pharmacy services. This is enabled by Ro’s vertically integrated platform that helps patients achieve their goals through a convenient, end-to-end healthcare experience spanning from diagnosis, to delivery of medication, to ongoing care. Since 2017, Ro has helped millions of patients in nearly every single county in the United States, including 99% of primary care deserts.
Ro is consistently recognized as a top workplace in Health Care, in New York, and for Women and Parents—earning more than 20 honors from Fortune, Great Place to Work, and PEOPLE since 2021. In 2025 alone, we ranked top 5 among medium workplaces in Health Care and New York, and top 50 nationwide.
As a Patient Support Specialist, you will support patients throughout their journey with Ro by delivering clear, empathetic, accurate, and efficient support. You will help patients understand and navigate our platform and treatment offerings, including their accounts, orders, billing, and treatment plans. When questions require clinical guidance or additional support, you will connect patients with the appropriate healthcare or internal team.
You’ll engage with patients primarily through email and phone and manage a high volume of interactions while consistently meeting quality and productivity expectations. You’ll build proficiency across Ro’s support systems, workflows, and queues, using sound judgment to resolve issues and appropriately escalate clinical, operational, or technical concerns.
You are patient-focused, dependable, and comfortable working in a fast-paced, evolving environment. You take pride in delivering best-in-class service, pay close attention to detail, and approach problems with curiosity and critical thinking. You are also comfortable speaking up when you identify recurring issues or opportunities to improve the patient experience.
These 4x10 shifts are not available to candidates residing in California.
While we try our best to accommodate schedule preferences whenever possible, schedules will be assigned based on the needs of the business.
This is a full-time role with an estimated 40 hours/week. Schedules will include a 30-minute unpaid lunch break.
The hourly rate for this position is $24/hour.
Ro recognizes the power of in-person collaboration, while supporting the flexibility to work anywhere in the United States. For our Ro’ers in the tri-state (NY) area, you will join us at HQ on Tuesdays and Thursdays. For those outside of the tri-state area, you will be able to join in-person collaborations throughout the year (i.e., during team on-sites).
At Ro, we believe that our diverse perspectives are our biggest strengths — and that embracing them will create real change in healthcare. As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability and/or any other legally protected classification protected by federal, state, or local law.
Ro is committed to providing reasonable accommodations for qualified individuals with disabilities in our application and interview process. If you require a reasonable accommodation in the application or interview process, please contact us at [email protected].
See our California Privacy Policy here.
We may use automated tools, including artificial intelligence (AI), to assist with parts of our recruiting and hiring process, such as reviewing applications, evaluating resumes, and assessing responses or job-related qualifications. These tools are used to support our recruitment team and do not replace human judgment. Final hiring decisions are made by humans.
Strategic customer success manager for enterprise healthcare organizations, driving adoption and value realization of software solutions while serving as executive advisor to healthcare leaders.
The Role
PointClickCare is seeking a Senior Enterprise Customer Success Manager to serve as a strategic advisor to some of the nation’s leading healthcare organizations. This role is responsible for managing complex enterprise relationships across health systems, health plans, Accountable Care Organizations (ACOs), Risk-Bearing Entities (RBEs), provider networks, and value-based care organizations.
This is not a traditional customer success role. The successful candidate will operate as a trusted executive partner to senior healthcare leaders, helping customers achieve strategic, operational, financial, and clinical outcomes through effective adoption and optimization of PointClickCare solutions.
The ideal candidate combines strong customer success expertise with deep healthcare domain knowledge and experience navigating highly matrixed healthcare organizations. They must be comfortable engaging executive stakeholders, influencing strategic decisions, and driving measurable value realization across large enterprise accounts.
Experience supporting value-based care initiatives, population health programs, care coordination strategies, and payer-provider collaboration models is strongly preferred. Knowledge of post-acute care workflows, Skilled Nursing Facilities (SNFs), and transitions of care is highly desirable.
What You’ll Do
• Serve as the primary strategic advisor for a portfolio of enterprise healthcare customers.
• Build and maintain relationships with executive stakeholders, including C-suite leaders, VPs, population health leaders, value-based care executives, clinical leaders, and operational decision-makers.
• Develop and execute strategic account plans that drive customer outcomes, adoption, retention, growth, and long-term partnership success.
• Align PointClickCare capabilities with customer business objectives, regulatory priorities, population health initiatives, and value-based care programs.
• Lead executive business reviews focused on business outcomes, ROI realization, strategic priorities, adoption performance, and organizational success metrics.
• Identify opportunities for operational improvement through analysis of customer performance, utilization trends, workflow adoption, and market best practices.
• Partner closely with Sales, Product, Marketing, Professional Services, Support, and Executive Leadership to drive customer success and resolve complex business challenges.
• Facilitate collaboration across provider, payer, post-acute, and community-based stakeholders to advance care coordination and network performance objectives.
• Create compelling executive narratives that demonstrate measurable value, financial impact, clinical outcomes, and strategic alignment.
• Identify risk indicators early and proactively develop mitigation strategies to protect customer outcomes and retention.
• Champion customer advocacy by bringing healthcare market insights and customer feedback into product and organizational planning discussions.
Required Qualifications
• 5+ years of healthcare industry experience, including customer-facing, consulting, account management, customer success, operational leadership, or strategic partnership roles.
• Experience working directly with healthcare provider organizations, health systems, health plans, physician groups, ACOs, payer-provider partnerships, or value-based care organizations.
• Demonstrated ability to build credibility and influence executive and senior leadership stakeholders.
• Strong knowledge of healthcare operations, care delivery, reimbursement models, and healthcare technology ecosystems.
• Exceptional communication, presentation, relationship-building, and stakeholder management skills.
• Strong project management, organizational, and strategic planning capabilities.
• Analytical mindset with experience leveraging data to identify performance opportunities and customer value realization.
• Proven ability to lead complex cross-functional initiatives in dynamic healthcare environments.
• Experience using CRM platforms and customer success technologies.
Preferred Qualifications
• Direct experience supporting Accountable Care Organizations (ACOs), Risk-Bearing Entities (RBEs), Clinically Integrated Networks (CINs), Managed Care Organizations, or other value-based care models.
• Deep understanding of population health management, quality improvement programs, healthcare performance measures, and value-based reimbursement frameworks.
• Experience working with Skilled Nursing Facilities (SNFs), post-acute providers, care transitions, discharge planning, or care coordination initiatives.
• Familiarity with PointClickCare, PAC technology, EHR platforms, interoperability solutions, or healthcare SaaS applications.
• Clinical operations, healthcare applications, consulting, or implementation experience.
• Experience leading executive-level business reviews and strategic planning sessions.
Why This Role Matters
You will help healthcare organizations transform how care is coordinated across acute, post-acute, payer, and community settings. By partnering with executive healthcare leaders and driving measurable business outcomes, you will play a critical role in advancing value-based care, improving patient outcomes, and maximizing the value customers receive from PointClickCare’s industry-leading platform.
Travel
Approximately 30% travel, including customer-facing engagements, industry events, and occasional travel to PointClickCare offices and leadership meetings.
Ideal Candidate Profile
The strongest candidates will bring:
• Enterprise Customer Success experience managing complex healthcare accounts.
• Executive presence and comfort engaging C-suite stakeholders.
• Practical experience with ACOs, value-based care, payer-provider collaboration, and population health.
• Strong understanding of healthcare delivery across acute, post-acute, and community settings.
• Experience working with SNFs and post-acute networks as a significant differentiator.
• A consultative mindset with the ability to translate technology capabilities into measurable business outcomes.
$118,000 - $132,000 a year
At PointClickCare, base salary is one of the many components that make up our total rewards package. The US base salary range for this position is $118,000 - $132,000 (Exempt)+ bonus + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all US locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Manages customer relationships post-implementation, handles application maintenance, technical troubleshooting, and configuration using .NET/SQL for a SaaS procurement platform.
Created in 2000, Ivalua is a leading global provider of cloud-based procurement solutions.
COMPANY OVERVIEW
At Ivalua we are a global community of exceptional professionals, who believe that digital transformation revolutionizes supply chain sustainability and resiliency to unlock the power of supplier collaboration.
We achieve this through our leading cloud-based spend management platform that empowers hundreds of the world’s most admired brands to effectively manage all categories of spend and all suppliers to increase profitability, improve ESG (environmental, social, and corporate governance) performance, lower risk, and improve productivity. Driven by our passions and fueled by our shared ambitions, we empower and challenge each other to create meaningful experiences for our colleagues, customers, partners, and communities.
Learn more at www.ivalua.com. Follow us on LinkedIn
THE OPPORTUNITY
CONTEXT:
Our RUN department, international in scope (EMEA, AMER, APAC) and in full growth, is made up of around fifty experts leveraging IVALUA procurement solutions for our customers post go-live. The team is still growing in order to guarantee the satisfaction of a growing number of customers.
ROLE:
Here at Ivalua, we are currently looking for a Associate Customer Application Engineer. You will be reporting to the RUN Manager of the technical customer support team and you will be responsible for managing the customer relationship on the maintenance of the applications in operational and technical terms. You will own enhancements, Upgrades and Application Performance Tuning Activates. You will be trained and certified on our Buyer application (SaaS Source-to-Pay software package).
WHAT YOU WILL DO WITH US
YOUR PROFILE
If you have the below experience and strengths this role could be for you:
Skills and Experience:
Soft Skills :
WHAT HAPPENS NEXT
If your application fits this specific position’s needs, our skilled Talent team will reach out to schedule an initial screening call. Get one step closer to achieving your goals – apply today!
Our Talent team will guide you through every step of the interview process - from preparation to completion. They’re here to support you!
Our recruitment process is designed to assess your competencies through a series of personalized interviews with internal stakeholders relevant to the role.
Interviews will be conducted virtually via video or on-site with face-to-face meetings.
LIFE AT IVALUA
Powered by People - Powered by You!
United by our values we embrace diversity and equity in the broadest possible sense to create an inclusive workplace. To help our customers make supply chains more efficient, sustainable and resilient, we rely on a global team with a variety of backgrounds, skills and views. We believe in equal opportunity and in diversity as a driver of innovation that cultivates a spirit of inclusiveness, creates a productive and fun place to work, and provides fulfilling career opportunities for all Ivaluans - Ivalua Linkedin
Experience Life At Ivalua - check out our captivating video ! Gain insight into our unique company culture and get a glimpse of what it’s like to work with us.
#LI-JS1
#LI-HYBRID
Manages a portfolio of employer clients, drives engagement and retention, serves as strategic advisor for program performance and growth across accounts.
Twin Health
At Twin Health, we empower people to improve and prevent chronic metabolic diseases, like type 2 diabetes and obesity, with a new standard of care. Twin Health is the only company applying AI Digital Twin technology exclusively toward metabolic health.
We start by building a dynamic model of each person’s metabolism — drawing on thousands of data points from CGMs, smartwatches, and meal logs — that maps their personal path to better health. Guided by a dedicated clinical care team, our members have lowered their A1C below the diabetes range, achieved lasting weight loss, and reduced or even eliminated medications, all while living healthier, happier lives.
Working here
Our team at Twin Health is passionate, talented, and united by a shared purpose: to improve the metabolic health and happiness of our members. We believe in empowering every Twin to make a meaningful impact for our members, our clients, and each other, while enjoying a supportive, collaborative work environment.
Twin has been recognized not only for our innovation but also for our culture, including: Innovator of the Year by the Employer Health Innovation Roundtable (EHIR), selected to CB Insights’ Digital Health 150, and named one of Newsweek’s Top Most Loved Workplace® .
With more than $100 million raised in recent funding, including a $53 million Series E round in 2025 led by Maj Invest, and a $50 million investment in 2023 led by Temasek, Twin is scaling rapidly across the U.S. and globally. Backed by leading venture firms like ICONIQ Growth, Sequoia, Sofina, Temasek, and Peak XV, we are building the most impactful digital health company in the world.
Join us as we reinvent the standard of care in metabolic health.
Opportunity
We are seeking a Senior Manager, Client Growth & Success to own the ongoing success of a portfolio of employer clients accessing Twin Health through our strategic health plan partnerships. You’ll report to the AVP of Client Success - Health Plans and serve as the primary strategic advisor to your clients — driving engagement, satisfaction, program performance, retention, and growth across your book. You’ll manage a portfolio of approximately 5-10 strategic employer clients representing, with significant opportunity for expansion as the health plan channel grows.
You will work closely with internal teams and health plan partners to coordinate implementation, marketing, reporting, program optimization, and issue resolution, while identifying opportunities to expand Twin’s impact within existing employer populations through adoption, additional programs, and renewals.
The ideal candidate is a strategic thinker who is also a hands-on operator — highly organized, resourceful, client-focused, and comfortable navigating multiple stakeholders in a fast-paced environment. You’re motivated by measurable results and skilled at bringing internal and external teams together around shared goals.
Responsibilities
Deliver Exceptional Client Value
Drive Adoption & Engagement
Grow Revenue & Renewals
Lead Cross-Functional Collaboration
Qualifications
Compensation and Benefits
The compensation range for this position is $130,000 - $145,000 annually. This position is bonus eligible.
Twin has an ambitious vision to empower people to live healthier and happier lives, and to achieve this purpose, we need the very best people to enhance our cutting-edge technology and medical science, deliver the best possible care, and turn our passion into value for our members, partners and investors. We are committed to delivering an outstanding culture and experience for every Twin employee through a company based on the values of passion, talent, and trust. We offer comprehensive benefits and perks in line with these principles, as well as a high level of flexibility for every Twin
Salary range for US jobs
US Salary Range
$95,000—$105,000 USD
We have been made aware of fraudulent interview requests being sent using the Twin Health’s name. All communications will come from official Twin Health channels and a twinhealth.com email address. We will never ask you to complete a text interview or request financial details during the interview process.
Manages full lifecycle of pharma client projects, maintains client relationships, coordinates timelines and deliverables, and ensures contract fulfillment in a healthcare communications environment.
Location: Remote
Doximity is the leading clinical AI company with the largest network of U.S. clinicians. Doximity’s AI-powered workflow platform is trusted by over 85% of U.S. physicians and 300+ health systems. Doximity’s mission is to help clinicians be more productive so they can provide better care for their patients.
At Doximity, we value curiosity, ownership, inclusion, and a commitment to making a meaningful impact. If you’re excited about solving complex problems that improve healthcare, we’d love to hear from you.
The Client Success Manager role operates within our Rx Business Unit and Pharma Client Success team. This is a client-facing position and you should be comfortable owning your own accounts, working with a lot of autonomy. You will manage the full life cycle of projects for clients and provide a level of service that ensures an ongoing positive relationship.
You’ll need to embrace a fast-paced, tech savvy, healthcare communications environment. You will also need to be confident in managing multiple clients and priorities simultaneously. A detail-oriented, self-motivated, “can-do” personality is essential.
Location: This role is Remote in the U.S.
We’re excited to meet candidates who have many of the following qualifications:
The anticipated total compensation for this role is depending on factors such as experience, skills, location, and internal equity.
Our total compensation package may include:
Specific compensation details will be discussed during the interview process.
In addition to competitive compensation, Doximity offers a comprehensive benefits package for full time employees. Some of our offerings include:
At Doximity, you’ll join a mission-driven company where your work has a meaningful impact on healthcare. We believe great ideas come from empowered teams, and we’re committed to creating an environment where people can do their best work.
Doximity may use artificial intelligence (AI)-enabled tools throughout the hiring process to help improve the candidate experience and support our recruiting team. These tools may assist with administrative tasks such as scheduling, general communication, interview coordination, note-taking, or summarizing interview feedback. Human recruiters and hiring managers make all hiring decisions. We are committed to using AI responsibly, transparently, and in accordance with applicable laws.
Doximity is proud to be an Equal Opportunity Employer. We are committed to creating an inclusive workplace where everyone can thrive. We consider all qualified applicants without regard to race, color, religion, creed, sex, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, veteran status, genetic information, marital status, or any other characteristic protected by applicable federal, state, or local law.
If you require a reasonable accommodation during the application or interview process, please let us know so we can support your participation.
Handles customer inquiries, resolves disputes, and manages complaints across chat, email, phone, and social media for an online marketplace.
At Catawiki, every day brings the extraordinary! Whether it’s Daniel Ricciardo’s Formula 1 Car, a Woolly Mammoth’s Skeleton, Lady Gaga’s Jumpsuit or Usain Bolt’s running shoe, we encounter exceptional objects every day.
We’re a one-of-a-kind marketplace for buying and selling special objects. Each week, more than 100,000 unique items are auctioned, all carefully curated by our passionate in-house experts.
Having sold over 25 million unique objects, our mission is to become the world’s most popular destination for special objects. As a growing, diverse and sustainable scale-up, we proudly live by three core values. If these values resonate with you, we’d love to explore how you can join us.
This position is for an Interim fixed-term 7-month contract (starting November 2026), with possible extension depending on performance and business needs.
At Catawiki, you have the opportunity to engage and delight our broad variety of customers (Sellers and Buyers) by solving complex challenges and managing disputes and complaints. You make sure that customer queries are addressed and resolved in a correct and timely manner via diverse channels (chat, email, phone, social media). When there is a dispute between a seller and a buyer, you will mediate between the customers and find a solution that works for both.
The customer service department plays an essential role in Catawiki, as our customer service representatives ensure that our customers return to our platform on a regular basis and thereby directly help grow the business. The customer service department is also a crucial link between departments, closely working with Sales and our Experts as well as other departments to improve the overall Customer Experience. Through their close customer contact, CS brings valuable feedback on possibilities for improvements in our services.
You are motivated by providing delight to our customers, you can communicate clearly, and providing excellent customer support is your main goal. You will try your utmost to find fitting solutions to all problems, and you do this in a patient and empathetic way. In addition, you are:
Hear what our current CS Representative say about the role:
“As a CS International Representative at Catawiki, I enjoy being part of a team that strives to provide an excellent level of service to our buyers and sellers. Working with customers who are passionate about their special objects keeps the role engaging and fulfilling. No two cases are the same, and we are continually learning and adapting to the fast-paced, exciting environment that working at Catawiki brings. It is valuable to be a part of such a diverse and inclusive company where our voices are valued and heard. We are equipped with the tools and support to thrive as specialists and grow within Catawiki.”.
Our vibrant offices in Amsterdam and Lisbon are designed to inspire collaboration. Most Catawikians operate in a hybrid setup, combining office-based and remote work, with a minimum of two days per week in the office, unless a role is explicitly stated as fully remote or fully office-based.
Apply with an English CV and Cover Letter. By applying, you agree to Catawiki’s Applicant Privacy Policy. If you’re excited about this role but don’t meet every requirement, we still encourage you to apply anyway. You may be just the right candidate for this or other roles.
Resolve customer disputes and queries across multiple channels (chat, email, phone, social media) for a marketplace platform, ensuring satisfaction for both buyers and sellers.
At Catawiki, every day brings the extraordinary! Whether it’s Daniel Ricciardo’s Formula 1 Car, a Woolly Mammoth’s Skeleton, Lady Gaga’s Jumpsuit or Usain Bolt’s running shoe, we encounter exceptional objects every day.
We’re a one-of-a-kind marketplace for buying and selling special objects. Each week, more than 100,000 unique items are auctioned, all carefully curated by our passionate in-house experts.
Having sold over 25 million unique objects, our mission is to become the world’s most popular destination for special objects. As a growing, diverse and sustainable scale-up, we proudly live by three core values. If these values resonate with you, we’d love to explore how you can join us.
This position is for an Interim fixed-term 7-month contract (starting November 2026), with possible extension depending on performance and business needs.
At Catawiki, you have the opportunity to engage and delight our broad variety of customers (Sellers and Buyers) by solving complex challenges and managing disputes and complaints. You make sure that customer queries are addressed and resolved in a correct and timely manner via diverse channels (chat, email, phone, social media). When there is a dispute between a seller and a buyer, you will mediate between the customers and find a solution that works for both.
The customer service department plays an essential role in Catawiki, as our customer service representatives ensure that our customers return to our platform on a regular basis and thereby directly help grow the business. The customer service department is also a crucial link between departments, closely working with Sales and our Experts as well as other departments to improve the overall Customer Experience. Through their close customer contact, CS brings valuable feedback on possibilities for improvements in our services.
You are motivated by providing delight to our customers, you can communicate clearly, and providing excellent customer support is your main goal. You will try your utmost to find fitting solutions to all problems, and you do this in a patient and empathetic way. In addition, you are:
Hear what our current CS Representative say about the role:
“As a CS International Representative at Catawiki, I enjoy being part of a team that strives to provide an excellent level of service to our buyers and sellers. Working with customers who are passionate about their special objects keeps the role engaging and fulfilling. No two cases are the same, and we are continually learning and adapting to the fast-paced, exciting environment that working at Catawiki brings. It is valuable to be a part of such a diverse and inclusive company where our voices are valued and heard. We are equipped with the tools and support to thrive as specialists and grow within Catawiki.”.
Our vibrant offices in Amsterdam and Lisbon are designed to inspire collaboration. Most Catawikians operate in a hybrid setup, combining office-based and remote work, with a minimum of two days per week in the office, unless a role is explicitly stated as fully remote or fully office-based.
Apply with an English CV and Cover Letter. By applying, you agree to Catawiki’s Applicant Privacy Policy. If you’re excited about this role but don’t meet every requirement, we still encourage you to apply anyway. You may be just the right candidate for this or other roles.
Resolves customer queries and mediates disputes between buyers and sellers across multiple channels including chat, email, phone, and social media.
At Catawiki, every day brings the extraordinary! Whether it’s Daniel Ricciardo’s Formula 1 Car, a Woolly Mammoth’s Skeleton, Lady Gaga’s Jumpsuit or Usain Bolt’s running shoe, we encounter exceptional objects every day.
We’re a one-of-a-kind marketplace for buying and selling special objects. Each week, more than 100,000 unique items are auctioned, all carefully curated by our passionate in-house experts.
Having sold over 25 million unique objects, our mission is to become the world’s most popular destination for special objects. As a growing, diverse and sustainable scale-up, we proudly live by three core values. If these values resonate with you, we’d love to explore how you can join us.
This position is for an Interim fixed-term 7-month contract (starting November 2026), with possible extension depending on performance and business needs.
At Catawiki, you have the opportunity to engage and delight our broad variety of customers (Sellers and Buyers) by solving complex challenges and managing disputes and complaints. You make sure that customer queries are addressed and resolved in a correct and timely manner via diverse channels (chat, email, phone, social media). When there is a dispute between a seller and a buyer, you will mediate between the customers and find a solution that works for both.
The customer service department plays an essential role in Catawiki, as our customer service representatives ensure that our customers return to our platform on a regular basis and thereby directly help grow the business. The customer service department is also a crucial link between departments, closely working with Sales and our Experts as well as other departments to improve the overall Customer Experience. Through their close customer contact, CS brings valuable feedback on possibilities for improvements in our services.
You are motivated by providing delight to our customers, you can communicate clearly, and providing excellent customer support is your main goal. You will try your utmost to find fitting solutions to all problems, and you do this in a patient and empathetic way. In addition, you are:
Hear what our current CS Representative say about the role:
“As a CS International Representative at Catawiki, I enjoy being part of a team that strives to provide an excellent level of service to our buyers and sellers. Working with customers who are passionate about their special objects keeps the role engaging and fulfilling. No two cases are the same, and we are continually learning and adapting to the fast-paced, exciting environment that working at Catawiki brings. It is valuable to be a part of such a diverse and inclusive company where our voices are valued and heard. We are equipped with the tools and support to thrive as specialists and grow within Catawiki.”.
Our vibrant offices in Amsterdam and Lisbon are designed to inspire collaboration. Most Catawikians operate in a hybrid setup, combining office-based and remote work, with a minimum of two days per week in the office, unless a role is explicitly stated as fully remote or fully office-based.
Apply with an English CV and Cover Letter. By applying, you agree to Catawiki’s Applicant Privacy Policy. If you’re excited about this role but don’t meet every requirement, we still encourage you to apply anyway. You may be just the right candidate for this or other roles.
Handle customer inquiries and disputes across multiple channels (chat, email, phone, social media) while mediating between buyers and sellers to resolve complaints and ensure satisfaction.
At Catawiki, every day brings the extraordinary! Whether it’s Daniel Ricciardo’s Formula 1 Car, a Woolly Mammoth’s Skeleton, Lady Gaga’s Jumpsuit or Usain Bolt’s running shoe, we encounter exceptional objects every day.
We’re a one-of-a-kind marketplace for buying and selling special objects. Each week, more than 100,000 unique items are auctioned, all carefully curated by our passionate in-house experts.
Having sold over 25 million unique objects, our mission is to become the world’s most popular destination for special objects. As a growing, diverse and sustainable scale-up, we proudly live by three core values. If these values resonate with you, we’d love to explore how you can join us.
This position is for an Interim fixed-term 7-month contract (starting November 2026), with possible extension depending on performance and business needs.
At Catawiki, you have the opportunity to engage and delight our broad variety of customers (Sellers and Buyers) by solving complex challenges and managing disputes and complaints. You make sure that customer queries are addressed and resolved in a correct and timely manner via diverse channels (chat, email, phone, social media). When there is a dispute between a seller and a buyer, you will mediate between the customers and find a solution that works for both.
The customer service department plays an essential role in Catawiki, as our customer service representatives ensure that our customers return to our platform on a regular basis and thereby directly help grow the business. The customer service department is also a crucial link between departments, closely working with Sales and our Experts as well as other departments to improve the overall Customer Experience. Through their close customer contact, CS brings valuable feedback on possibilities for improvements in our services.
You are motivated by providing delight to our customers, you can communicate clearly, and providing excellent customer support is your main goal. You will try your utmost to find fitting solutions to all problems, and you do this in a patient and empathetic way. In addition, you are:
Hear what our current CS Representative say about the role:
“As a CS International Representative at Catawiki, I enjoy being part of a team that strives to provide an excellent level of service to our buyers and sellers. Working with customers who are passionate about their special objects keeps the role engaging and fulfilling. No two cases are the same, and we are continually learning and adapting to the fast-paced, exciting environment that working at Catawiki brings. It is valuable to be a part of such a diverse and inclusive company where our voices are valued and heard. We are equipped with the tools and support to thrive as specialists and grow within Catawiki.”.
Our vibrant offices in Amsterdam and Lisbon are designed to inspire collaboration. Most Catawikians operate in a hybrid setup, combining office-based and remote work, with a minimum of two days per week in the office, unless a role is explicitly stated as fully remote or fully office-based.
Apply with an English CV and Cover Letter. By applying, you agree to Catawiki’s Applicant Privacy Policy. If you’re excited about this role but don’t meet every requirement, we still encourage you to apply anyway. You may be just the right candidate for this or other roles.
Handles customer inquiries and disputes across multiple channels (chat, email, phone, social media) for an online marketplace, mediating between buyers and sellers to resolve complaints and ensure customer satisfaction.
At Catawiki, every day brings the extraordinary! Whether it’s Daniel Ricciardo’s Formula 1 Car, a Woolly Mammoth’s Skeleton, Lady Gaga’s Jumpsuit or Usain Bolt’s running shoe, we encounter exceptional objects every day.
We’re a one-of-a-kind marketplace for buying and selling special objects. Each week, more than 100,000 unique items are auctioned, all carefully curated by our passionate in-house experts.
Having sold over 25 million unique objects, our mission is to become the world’s most popular destination for special objects. As a growing, diverse and sustainable scale-up, we proudly live by three core values. If these values resonate with you, we’d love to explore how you can join us.
This position is for an Interim fixed-term 7-month contract (starting November 2026), with possible extension depending on performance and business needs.
At Catawiki, you have the opportunity to engage and delight our broad variety of customers (Sellers and Buyers) by solving complex challenges and managing disputes and complaints. You make sure that customer queries are addressed and resolved in a correct and timely manner via diverse channels (chat, email, phone, social media). When there is a dispute between a seller and a buyer, you will mediate between the customers and find a solution that works for both.
The customer service department plays an essential role in Catawiki, as our customer service representatives ensure that our customers return to our platform on a regular basis and thereby directly help grow the business. The customer service department is also a crucial link between departments, closely working with Sales and our Experts as well as other departments to improve the overall Customer Experience. Through their close customer contact, CS brings valuable feedback on possibilities for improvements in our services.
You are motivated by providing delight to our customers, you can communicate clearly, and providing excellent customer support is your main goal. You will try your utmost to find fitting solutions to all problems, and you do this in a patient and empathetic way. In addition, you are:
Hear what our current CS Representative say about the role:
“As a CS International Representative at Catawiki, I enjoy being part of a team that strives to provide an excellent level of service to our buyers and sellers. Working with customers who are passionate about their special objects keeps the role engaging and fulfilling. No two cases are the same, and we are continually learning and adapting to the fast-paced, exciting environment that working at Catawiki brings. It is valuable to be a part of such a diverse and inclusive company where our voices are valued and heard. We are equipped with the tools and support to thrive as specialists and grow within Catawiki.”.
Our vibrant offices in Amsterdam and Lisbon are designed to inspire collaboration. Most Catawikians operate in a hybrid setup, combining office-based and remote work, with a minimum of two days per week in the office, unless a role is explicitly stated as fully remote or fully office-based.
Apply with an English CV and Cover Letter. By applying, you agree to Catawiki’s Applicant Privacy Policy. If you’re excited about this role but don’t meet every requirement, we still encourage you to apply anyway. You may be just the right candidate for this or other roles.
Provides empathetic patient support via email and phone, helping patients navigate healthcare platform features, accounts, billing, and treatment plans.
Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible. Ro is the only company to offer nationwide telehealth, labs, and pharmacy services. This is enabled by Ro’s vertically integrated platform that helps patients achieve their goals through a convenient, end-to-end healthcare experience spanning from diagnosis, to delivery of medication, to ongoing care. Since 2017, Ro has helped millions of patients in nearly every single county in the United States, including 99% of primary care deserts.
Ro is consistently recognized as a top workplace in Health Care, in New York, and for Women and Parents—earning more than 20 honors from Fortune, Great Place to Work, and PEOPLE since 2021. In 2025 alone, we ranked top 5 among medium workplaces in Health Care and New York, and top 50 nationwide.
As a Patient Support Specialist, you will support patients throughout their journey with Ro by delivering clear, empathetic, accurate, and efficient support. You will help patients understand and navigate our platform and treatment offerings, including their accounts, orders, billing, and treatment plans. When questions require clinical guidance or additional support, you will connect patients with the appropriate healthcare or internal team.
You’ll engage with patients primarily through email and phone and manage a high volume of interactions while consistently meeting quality and productivity expectations. You’ll build proficiency across Ro’s support systems, workflows, and queues, using sound judgment to resolve issues and appropriately escalate clinical, operational, or technical concerns.
You are patient-focused, dependable, and comfortable working in a fast-paced, evolving environment. You take pride in delivering best-in-class service, pay close attention to detail, and approach problems with curiosity and critical thinking. You are also comfortable speaking up when you identify recurring issues or opportunities to improve the patient experience.
These 4x10 shifts are not available to candidates residing in California.
While we try our best to accommodate schedule preferences whenever possible, schedules will be assigned based on the needs of the business.
This is a full-time role with an estimated 40 hours/week. Schedules will include a 30-minute unpaid lunch break.
The hourly rate for this position is $24/hour.
Ro recognizes the power of in-person collaboration, while supporting the flexibility to work anywhere in the United States. For our Ro’ers in the tri-state (NY) area, you will join us at HQ on Tuesdays and Thursdays. For those outside of the tri-state area, you will be able to join in-person collaborations throughout the year (i.e., during team on-sites).
At Ro, we believe that our diverse perspectives are our biggest strengths — and that embracing them will create real change in healthcare. As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability and/or any other legally protected classification protected by federal, state, or local law.
Ro is committed to providing reasonable accommodations for qualified individuals with disabilities in our application and interview process. If you require a reasonable accommodation in the application or interview process, please contact us at [email protected].
See our California Privacy Policy here.
We may use automated tools, including artificial intelligence (AI), to assist with parts of our recruiting and hiring process, such as reviewing applications, evaluating resumes, and assessing responses or job-related qualifications. These tools are used to support our recruitment team and do not replace human judgment. Final hiring decisions are made by humans.
Leads three teams (support, retention, winback) to maximize customer retention, reduce churn, manage refunds, and improve CSAT for a telehealth company.
We are toogeza, a Ukrainian recruiting company that is focused on hiring talents and building teams for tech startups worldwide. People make a difference in the big game, we may help to find the right ones.
Currently, we are looking for a Customer Success & Retention Manager for RNK Health.
Location: Remote
Job Type: Full-Time
About our client
RNK Health is a fast-growing telehealth brand. We help people get treatments like NAD+, sermorelin, tirzepatide, semaglutide, and B12 — prescribed by licensed providers and shipped to their door. We run our own ads, our own funnels, and our own sales and support team.
What this job is
You own everything that happens after the first purchase — keeping customers, winning them back, supporting them, and protecting our name. You run three teams (support, retention, and winback) through their supervisors, and you own their results: retention, refunds, CSAT, and brand reputation. If churn drops and lifetime value climbs, that’s you. If refunds spike or our reviews tank, that’s also you.
This is a strategic leadership role — you’re leading leaders, not working tickets yourself. You set the targets, build the programs, and scale the teams; your supervisors run the day-to-day. You partner with the Sales Director, who owns acquisition — you own the customer once they’re ours.
What you’ll own
The teams (support, retention, winback). Own the results of all three through their supervisors. Set clear targets, run your leaders, and build the structure to scale headcount as we grow — global workforce management, staffing, scheduling, and coverage.
Retention and churn. Own the retention metrics end to end — churn rate, retention by cohort and by product, save rate, and lifetime value. Know why customers leave, build the plays to keep them, and prove the plays work.
Refunds. Own the refund rate and the drivers behind it. Cut the refunds that come from bad fit or bad experience — and know the difference between a refund problem and a healthy cancellation.
Winback. Own the winback engine — the offers, the cadence, and the results. Turn churned customers back into paying ones, and know the ROI of every winback offer by product.
CSAT and support quality. Own CSAT and support quality — response times, resolution, and tone. Support is the front line of the brand; keep it fast, human, and on-message.
Loyalty and lifetime value. Build and own loyalty programs, referrals, and lifecycle plays that raise LTV and make customers stick.
Brand reputation. Own how we look to the outside world — reviews (Trustpilot and others), ratings, and public feedback. Drive real reviews the right way (never fake ones), respond to the bad ones, and protect the brand.
Tools. Own the support and retention stack — Zendesk today, plus whatever we need to add. Configure it, keep it clean, and make sure it gives you the numbers to run the teams.
Staying legal. We’re healthcare — support, retention, and winback all touch patients. Every message and offer follows health privacy rules (HIPAA), subscription and cancellation disclosure rules, and honest review/advertising rules (no fake reviews, no claims we can’t back up). You work closely with compliance.
Who we’re looking for
Five or more years in customer success, retention, or support leadership, with two or more leading other leaders (managing supervisors or team leads)
You’ve owned retention, churn, or LTV as a number and moved it — with the data to prove it
You’ve scaled a support or CS team through growth, not just run a steady-state one
You’re comfortable living in the data — churn cohorts, refund drivers, CSAT — and can prove a change worked
You’ve run a winback or save program and know the ROI of your offers
You understand brand reputation and review platforms, and you play it straight
You know Zendesk (or a comparable support platform) well enough to configure it yourself
Nice to have
Experience in telehealth, supplements, weight loss, or another subscription health business
Experience with Zendesk, Trustpilot, or a loyalty/retention platform
You’ve built a loyalty or referral program from scratch
Comfort partnering with sales and operations functions
First 90 days
Days 1–30: Learn the product and customer journey, sit in with support, retention, and winback, audit our retention, refund, and CSAT numbers, and hand us a written list of where we’re bleeding customers and revenue.
Days 31–60: Set targets for each team, tighten the winback offers, and launch your first retention or refund-reduction play.
Days 61–90: Show a measurable move in retention or refunds, a plan for a loyalty program, and a staffing and scaling plan for the next quarter.
How to apply
Send your resume plus a short note answering two questions:
Describe a time you moved a retention or churn number. What did you change, and what were the numbers before and after?
Refunds are climbing month over month. Walk us through how you’d find the cause and your first three moves.
Senior Customer Success Manager serves as strategic advisor to enterprise healthcare organizations, managing complex relationships and driving adoption and outcomes across PointClickCare solutions.
The Role
PointClickCare is seeking a Senior Enterprise Customer Success Manager to serve as a strategic advisor to some of the nation’s leading healthcare organizations. This role is responsible for managing complex enterprise relationships across health systems, health plans, Accountable Care Organizations (ACOs), Risk-Bearing Entities (RBEs), provider networks, and value-based care organizations.
This is not a traditional customer success role. The successful candidate will operate as a trusted executive partner to senior healthcare leaders, helping customers achieve strategic, operational, financial, and clinical outcomes through effective adoption and optimization of PointClickCare solutions.
The ideal candidate combines strong customer success expertise with deep healthcare domain knowledge and experience navigating highly matrixed healthcare organizations. They must be comfortable engaging executive stakeholders, influencing strategic decisions, and driving measurable value realization across large enterprise accounts.
Experience supporting value-based care initiatives, population health programs, care coordination strategies, and payer-provider collaboration models is strongly preferred. Knowledge of post-acute care workflows, Skilled Nursing Facilities (SNFs), and transitions of care is highly desirable.
What You’ll Do
• Serve as the primary strategic advisor for a portfolio of enterprise healthcare customers.
• Build and maintain relationships with executive stakeholders, including C-suite leaders, VPs, population health leaders, value-based care executives, clinical leaders, and operational decision-makers.
• Develop and execute strategic account plans that drive customer outcomes, adoption, retention, growth, and long-term partnership success.
• Align PointClickCare capabilities with customer business objectives, regulatory priorities, population health initiatives, and value-based care programs.
• Lead executive business reviews focused on business outcomes, ROI realization, strategic priorities, adoption performance, and organizational success metrics.
• Identify opportunities for operational improvement through analysis of customer performance, utilization trends, workflow adoption, and market best practices.
• Partner closely with Sales, Product, Marketing, Professional Services, Support, and Executive Leadership to drive customer success and resolve complex business challenges.
• Facilitate collaboration across provider, payer, post-acute, and community-based stakeholders to advance care coordination and network performance objectives.
• Create compelling executive narratives that demonstrate measurable value, financial impact, clinical outcomes, and strategic alignment.
• Identify risk indicators early and proactively develop mitigation strategies to protect customer outcomes and retention.
• Champion customer advocacy by bringing healthcare market insights and customer feedback into product and organizational planning discussions.
Required Qualifications
• 5+ years of healthcare industry experience, including customer-facing, consulting, account management, customer success, operational leadership, or strategic partnership roles.
• Experience working directly with healthcare provider organizations, health systems, health plans, physician groups, ACOs, payer-provider partnerships, or value-based care organizations.
• Demonstrated ability to build credibility and influence executive and senior leadership stakeholders.
• Strong knowledge of healthcare operations, care delivery, reimbursement models, and healthcare technology ecosystems.
• Exceptional communication, presentation, relationship-building, and stakeholder management skills.
• Strong project management, organizational, and strategic planning capabilities.
• Analytical mindset with experience leveraging data to identify performance opportunities and customer value realization.
• Proven ability to lead complex cross-functional initiatives in dynamic healthcare environments.
• Experience using CRM platforms and customer success technologies.
Preferred Qualifications
• Direct experience supporting Accountable Care Organizations (ACOs), Risk-Bearing Entities (RBEs), Clinically Integrated Networks (CINs), Managed Care Organizations, or other value-based care models.
• Deep understanding of population health management, quality improvement programs, healthcare performance measures, and value-based reimbursement frameworks.
• Experience working with Skilled Nursing Facilities (SNFs), post-acute providers, care transitions, discharge planning, or care coordination initiatives.
• Familiarity with PointClickCare, PAC technology, EHR platforms, interoperability solutions, or healthcare SaaS applications.
• Clinical operations, healthcare applications, consulting, or implementation experience.
• Experience leading executive-level business reviews and strategic planning sessions.
Why This Role Matters
You will help healthcare organizations transform how care is coordinated across acute, post-acute, payer, and community settings. By partnering with executive healthcare leaders and driving measurable business outcomes, you will play a critical role in advancing value-based care, improving patient outcomes, and maximizing the value customers receive from PointClickCare’s industry-leading platform.
Travel
Approximately 30% travel, including customer-facing engagements, industry events, and occasional travel to PointClickCare offices and leadership meetings.
Ideal Candidate Profile
The strongest candidates will bring:
• Enterprise Customer Success experience managing complex healthcare accounts.
• Executive presence and comfort engaging C-suite stakeholders.
• Practical experience with ACOs, value-based care, payer-provider collaboration, and population health.
• Strong understanding of healthcare delivery across acute, post-acute, and community settings.
• Experience working with SNFs and post-acute networks as a significant differentiator.
• A consultative mindset with the ability to translate technology capabilities into measurable business outcomes.
$118,000 - $132,000 a year
At PointClickCare, base salary is one of the many components that make up our total rewards package. The US base salary range for this position is $118,000 - $132,000 (Exempt)+ bonus + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all US locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Associate engineer manages customer relationships on application maintenance, configuration, and technical support for cloud procurement software post-deployment.
Created in 2000, Ivalua is a leading global provider of cloud-based procurement solutions.
COMPANY OVERVIEW
At Ivalua we are a global community of exceptional professionals, who believe that digital transformation revolutionizes supply chain sustainability and resiliency to unlock the power of supplier collaboration.
We achieve this through our leading cloud-based spend management platform that empowers hundreds of the world’s most admired brands to effectively manage all categories of spend and all suppliers to increase profitability, improve ESG (environmental, social, and corporate governance) performance, lower risk, and improve productivity. Driven by our passions and fueled by our shared ambitions, we empower and challenge each other to create meaningful experiences for our colleagues, customers, partners, and communities.
Learn more at www.ivalua.com. Follow us on LinkedIn
THE OPPORTUNITY
CONTEXT:
Our RUN department, international in scope (EMEA, AMER, APAC) and in full growth, is made up of around fifty experts leveraging IVALUA procurement solutions for our customers post go-live. The team is still growing in order to guarantee the satisfaction of a growing number of customers.
ROLE:
Here at Ivalua, we are currently looking for a Associate Customer Application Engineer. You will be reporting to the RUN Manager of the technical customer support team and you will be responsible for managing the customer relationship on the maintenance of the applications in operational and technical terms. You will own enhancements, Upgrades and Application Performance Tuning Activates. You will be trained and certified on our Buyer application (SaaS Source-to-Pay software package).
WHAT YOU WILL DO WITH US
YOUR PROFILE
If you have the below experience and strengths this role could be for you:
Skills and Experience:
Soft Skills :
WHAT HAPPENS NEXT
If your application fits this specific position’s needs, our skilled Talent team will reach out to schedule an initial screening call. Get one step closer to achieving your goals – apply today!
Our Talent team will guide you through every step of the interview process - from preparation to completion. They’re here to support you!
Our recruitment process is designed to assess your competencies through a series of personalized interviews with internal stakeholders relevant to the role.
Interviews will be conducted virtually via video or on-site with face-to-face meetings.
LIFE AT IVALUA
Powered by People - Powered by You!
United by our values we embrace diversity and equity in the broadest possible sense to create an inclusive workplace. To help our customers make supply chains more efficient, sustainable and resilient, we rely on a global team with a variety of backgrounds, skills and views. We believe in equal opportunity and in diversity as a driver of innovation that cultivates a spirit of inclusiveness, creates a productive and fun place to work, and provides fulfilling career opportunities for all Ivaluans - Ivalua Linkedin
Experience Life At Ivalua - check out our captivating video ! Gain insight into our unique company culture and get a glimpse of what it’s like to work with us.
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Manages a portfolio of employer clients, drives engagement and retention, coordinates implementation and program optimization with internal teams and health plan partners.
Twin Health
At Twin Health, we empower people to improve and prevent chronic metabolic diseases, like type 2 diabetes and obesity, with a new standard of care. Twin Health is the only company applying AI Digital Twin technology exclusively toward metabolic health.
We start by building a dynamic model of each person’s metabolism — drawing on thousands of data points from CGMs, smartwatches, and meal logs — that maps their personal path to better health. Guided by a dedicated clinical care team, our members have lowered their A1C below the diabetes range, achieved lasting weight loss, and reduced or even eliminated medications, all while living healthier, happier lives.
Working here
Our team at Twin Health is passionate, talented, and united by a shared purpose: to improve the metabolic health and happiness of our members. We believe in empowering every Twin to make a meaningful impact for our members, our clients, and each other, while enjoying a supportive, collaborative work environment.
Twin has been recognized not only for our innovation but also for our culture, including: Innovator of the Year by the Employer Health Innovation Roundtable (EHIR), selected to CB Insights’ Digital Health 150, and named one of Newsweek’s Top Most Loved Workplace® .
With more than $100 million raised in recent funding, including a $53 million Series E round in 2025 led by Maj Invest, and a $50 million investment in 2023 led by Temasek, Twin is scaling rapidly across the U.S. and globally. Backed by leading venture firms like ICONIQ Growth, Sequoia, Sofina, Temasek, and Peak XV, we are building the most impactful digital health company in the world.
Join us as we reinvent the standard of care in metabolic health.
Opportunity
We are seeking a Senior Manager, Client Growth & Success to own the ongoing success of a portfolio of employer clients accessing Twin Health through our strategic health plan partnerships. You’ll report to the AVP of Client Success - Health Plans and serve as the primary strategic advisor to your clients — driving engagement, satisfaction, program performance, retention, and growth across your book. You’ll manage a portfolio of approximately 5-10 strategic employer clients representing, with significant opportunity for expansion as the health plan channel grows.
You will work closely with internal teams and health plan partners to coordinate implementation, marketing, reporting, program optimization, and issue resolution, while identifying opportunities to expand Twin’s impact within existing employer populations through adoption, additional programs, and renewals.
The ideal candidate is a strategic thinker who is also a hands-on operator — highly organized, resourceful, client-focused, and comfortable navigating multiple stakeholders in a fast-paced environment. You’re motivated by measurable results and skilled at bringing internal and external teams together around shared goals.
Responsibilities
Deliver Exceptional Client Value
Drive Adoption & Engagement
Grow Revenue & Renewals
Lead Cross-Functional Collaboration
Qualifications
Compensation and Benefits
The compensation range for this position is $130,000 - $145,000 annually. This position is bonus eligible.
Twin has an ambitious vision to empower people to live healthier and happier lives, and to achieve this purpose, we need the very best people to enhance our cutting-edge technology and medical science, deliver the best possible care, and turn our passion into value for our members, partners and investors. We are committed to delivering an outstanding culture and experience for every Twin employee through a company based on the values of passion, talent, and trust. We offer comprehensive benefits and perks in line with these principles, as well as a high level of flexibility for every Twin
Salary range for US jobs
US Salary Range
$95,000—$105,000 USD
We have been made aware of fraudulent interview requests being sent using the Twin Health’s name. All communications will come from official Twin Health channels and a twinhealth.com email address. We will never ask you to complete a text interview or request financial details during the interview process.
Manages full lifecycle of pharma client projects, maintains client relationships, coordinates timelines and deliverables across multiple accounts.
Location: Remote
Doximity is the leading clinical AI company with the largest network of U.S. clinicians. Doximity’s AI-powered workflow platform is trusted by over 85% of U.S. physicians and 300+ health systems. Doximity’s mission is to help clinicians be more productive so they can provide better care for their patients.
At Doximity, we value curiosity, ownership, inclusion, and a commitment to making a meaningful impact. If you’re excited about solving complex problems that improve healthcare, we’d love to hear from you.
The Client Success Manager role operates within our Rx Business Unit and Pharma Client Success team. This is a client-facing position and you should be comfortable owning your own accounts, working with a lot of autonomy. You will manage the full life cycle of projects for clients and provide a level of service that ensures an ongoing positive relationship.
You’ll need to embrace a fast-paced, tech savvy, healthcare communications environment. You will also need to be confident in managing multiple clients and priorities simultaneously. A detail-oriented, self-motivated, “can-do” personality is essential.
Location: This role is Remote in the U.S.
We’re excited to meet candidates who have many of the following qualifications:
The anticipated total compensation for this role is depending on factors such as experience, skills, location, and internal equity.
Our total compensation package may include:
Specific compensation details will be discussed during the interview process.
In addition to competitive compensation, Doximity offers a comprehensive benefits package for full time employees. Some of our offerings include:
At Doximity, you’ll join a mission-driven company where your work has a meaningful impact on healthcare. We believe great ideas come from empowered teams, and we’re committed to creating an environment where people can do their best work.
Doximity may use artificial intelligence (AI)-enabled tools throughout the hiring process to help improve the candidate experience and support our recruiting team. These tools may assist with administrative tasks such as scheduling, general communication, interview coordination, note-taking, or summarizing interview feedback. Human recruiters and hiring managers make all hiring decisions. We are committed to using AI responsibly, transparently, and in accordance with applicable laws.
Doximity is proud to be an Equal Opportunity Employer. We are committed to creating an inclusive workplace where everyone can thrive. We consider all qualified applicants without regard to race, color, religion, creed, sex, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, veteran status, genetic information, marital status, or any other characteristic protected by applicable federal, state, or local law.
If you require a reasonable accommodation during the application or interview process, please let us know so we can support your participation.
Leads enterprise customer success initiatives, managing relationships and ensuring high-value client retention and satisfaction.
Lead technical support for an AI ad management platform, owning customer onboarding, ticket resolution, QA releases, and engineering triage for media buying teams.
Headquarters: Tampa, Florida
URL: https://koast.ai
Head of Technical Support | Full-time | Remote (US hours) | Reports to the CEO
Koast is the AI operating layer for teams that run Meta ads at volume. Agencies, in-house media buying teams, and enterprise buyers managing 10+ ad accounts and launching 50+ ads a week use Koast to launch faster, automate optimizations off real attribution data, and see every account from one Command Center. The Koast Agent is the next layer: an AI that reads the account, spots what matters, and acts inside guardrails.
Our customers are media buyers. When something breaks, it is not a support ticket to them. It is a campaign that did not launch, a budget that did not move, or an account they cannot see. They need someone on the other end who has run ads, knows what they are looking at, and can tell the difference between a Meta API error, a user mistake, and a real bug.
That is this role. You are the anchor between our customers and our engineers. You will onboard every new account, own every ticket, QA every release before it hits production, and make sure engineering hears about patterns, not anecdotes.
What You WIll Own...
Onboarding. Every new customer gets set up right the first time: ad accounts connected, attribution (Hyros, Cometly) wired in, team invited, first launch done together on a call. You will run these sessions yourself, then build the playbook and the in-app flow so the next hundred customers need less of you.
Support, end to end. Intercom is yours. Response times, resolution quality, the help center, the macros, the escalation path. You will answer tickets yourself until the volume justifies a hire, and you will know every customer by name before you delegate a single one.
Triage and the bridge to engineering. You decide what is a bug, what is a feature gap, what is Meta being Meta, and what is user error. Bugs get reproduced, documented with steps and account context, and filed in Shortcut with enough detail that an engineer can fix it without asking you a follow-up question. Patterns get surfaced in the weekly review with numbers: how many customers, how much spend affected, how often.
QA and release quality. Nothing ships to production without you having run it against a real ad account. You will own the QA pass on every release: launch flows, automations, Agent actions, integrations. You know what a broken campaign structure looks like in Ads Manager, and you catch it before a customer does.
System tightness. Meta API connections, token refreshes, webhook health, Whop account provisioning, attribution syncs. You will monitor them (Sentry, PostHog, internal dashboards), notice when something drifts, and get it fixed before it turns into a ticket.
Customer health and retention. You will know which accounts are launching, which have gone quiet, and which are about to churn. You will bring that list to the CEO weekly and you will own the outreach.
Small team, high autonomy. Decisions are made with numbers, written down, and revisited when the numbers change. These are the values we run on. If they sound like you, you will fit right in.
Record a Loom, five minutes or less, covering these four things in order:
Email the Loom link and your LinkedIn or resume to jobs@koast.ai with the subject line "Retention is king".
NOTE: DO NOT APPLY IF YOU HAVE NO EXPERIENCE WITH PRODUCTS LIKE THIS / ADVERTISING / CANNOT WORK US HOURS.
No cover letters. We watch the Loom first and read the resume second. Applications without the video are not reviewed.
To apply: https://weworkremotely.com/remote-jobs/koast-ai-head-of-technical-support-koast-ai
Manages customer relationships and ensures client success with Demandbase's pipeline AI platform for GTM teams.
Manages customer relationships and ensures client success with Demandbase's pipeline AI platform for B2B GTM teams.
