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Senior Manager, Customer Onboarding

DISHER is currently partnering with a leading supply chain solutions company on their Senior Manager, Customer Onboarding opportunity. In this role you will build and lead a scalable customer onboarding function that delivers complex, cross-functional customer implementations successfully. This leader will combine hands-on programe delivery with people leadership, portfolio governance, capacity planning and proactive executive communication. The role is designed to create an onboarding operating engine that runs consistently, surfaces risks early and scales with business growth.

What it’s like to work here:

This organization fosters a dynamic and innovative work environment that champions collaboration and growth. As a leader in supply chain solutions, they prioritize creativity and flexibility, empowering their team members to think outside the box and drive impactful results. Here, your ideas can shape the future of global supply chain management, and be part of a team that’s passionate about delivering exceptional service to their clients worldwide.

What you will get to do:

Customer Onboarding Delivery

• Personally lead the most complex, strategic or high-risk customer implementations as a hands-on program leader.
• Convert commercial commitments and customer expectations into clear scope, outcomes, milestones, responsibilities, dependencies and acceptance criteria.
• Coordinate execution across Operations, Technology, Product, Customer Success, Finance and other functions required for a successful launch.
• Maintain strong customer-facing governance, decision discipline and communication throughout implementation.
• Ensure operational readiness, transition planning and post-launch stabilization are built into each onboarding plan.

Portfolio, Capacity and Governance

• Maintain an integrated view of active onboardings, expected pipeline demand and the resources required to deliver them.
• Identify capacity constraints early and recommend staffing, sequencing or prioritization actions before commitments are at risk.
• Establish a practical governance cadence for project health, portfolio reviews, pipeline readiness and executive reporting.
• Define and monitor measures for schedule, scope, readiness, risk, customer outcomes, resource capacity and post-launch stability.
• Analyze patterns across implementations to improve forecasting, reduce recurring issues and increase delivery efficiency.

People Leadership

• Directly manage the current onboarding project manager and future onboarding team members.
• Set clear expectations, outcomes and measures for the team; provide regular coaching, feedback and development.
• Assign work based on complexity, capacity, customer needs and individual capability.
• Build team capability in customer leadership, risk management, escalation, executive communication and cross-functional delivery.
• Support recruitment and onboarding of additional team members as the portfolio grows.

Risk, Decision and Executive Communication

• Create early-warning signals for delivery, scope, resource, dependency and customer risks.
• Escalate with a clear statement of the issue, business impact, decision required, owner and recommended action.
• Provide concise portfolio reporting that distinguishes facts, assumptions, decisions, commitments and unresolved risks.
• Facilitate difficult cross-functional decisions and hold owners accountable for timely follow-through.

What will make you successful:

Required Qualifications

• Bachelor’s degree in business, operations, supply chain, technology, project management, or a related field, or equivalent relevant experience
• Experience with deals of $10M+
• Active PMP certification
• Advanced, hands-on proficiency with project management tools such as Smartsheet (highly preferred) or equivalent: project plans, dependencies, dashboards, reports, portfolio views, and executive status reporting
• 8+ years of progressive project, program, or implementation leadership, including complex customer-facing implementations
• 3+ years of formal people-management experience, including coaching and performance management
• Demonstrated ownership of multiple concurrent implementations or a delivery portfolio
• Experience with capacity planning, resource forecasting, governance design, risk management, and executive reporting
• Proven ability to lead cross-functional teams without relying on direct authority
• Excellent written, verbal, and customer-facing communication skills
• Practical experience using AI-enabled tools to improve project and program delivery, summarizing project information, identifying risks and themes, preparing status communications, and streamlining repeatable administrative work, with appropriate human review and data-handling judgment
• Must have the current and continuing right to work in the United States of America without restrictions or expirations.

Preferred Qualifications

• Experience in service logistics, supply chain, field service, SaaS, managed services, or another complex operational environment
• Experience building or materially improving a customer onboarding or implementation operating model
• Experience with enterprise customers, multi-region launches, operational integrations, or high-dependency programs
• Familiarity with HubSpot or equivalent CRM, ERP, service management, and business intelligence platforms

$135,000 - $165,000 a year

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

About GoodLeap:

GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap’s proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $30 billion in financing for sustainable solutions since 2018.

GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America.

Position Summary

GoodLeap’s AI Transformation team partners with business units across the company to enable safe and effective AI adoption through tools, guidance, infrastructure, training, and custom solutions — from Claude plugins and skills to AI agents, evaluation frameworks, and usage analytics. The Engineering Manager will lead the AI Transformation engineering team, owning the delivery, quality, and operational health of the AI solutions the team builds and maintains.

This is a hands-on technical leadership role for someone who can guide the architecture of agentic AI systems while building, coaching, and scaling the team accountable for them.

Essential Job Duties and Responsibilities

• People Leadership – Lead, coach, and grow the AI Transformation engineering team. Own hiring, performance management, and career development. Build a high-performance, accountable engineering culture.
• Technical Leadership – Own the architecture, delivery, and reliability of the team’s AI solutions (agents, plugins/skills, evaluation harnesses, integrations, usage analytics).
• Guide technical decisions on agentic workflows, LLM integration, and MCP-based orchestration. Set and enforce engineering standards for security, compliance, and auditability appropriate to a regulated financial services environment. Champion modern engineering practices, including AI-assisted and agentic development workflows.
• Cross-Functional Execution – Partner with Product, business units, and the Enterprise AI Governance process to align engineering delivery with business outcomes across consult, co-develop, and own-and-maintain engagement models. Own delivery across initiatives spanning multiple teams; define and track KPIs for adoption, quality, and velocity.
• Process & Operational Maturity – Drive CI/CD, observability, and support rigor across the team’s solutions. Manage technical debt and scalability as the portfolio of AI solutions grows.

Required Skills

• 7+ years of software engineering experience, including 2+ years in technical leadership or management roles
• Hands-on experience building and shipping LLM-based or agentic AI products (prompting, evals, agent frameworks, MCP or similar orchestration)
• Strong grasp of cloud-native architecture (AWS or equivalent), API design, and modern CI/CD practices
• Proficiency in TypeScript and/or Python
• Track record of hiring, coaching, and growing engineers through changing scope
• Excellent stakeholder management and communication skills; comfortable operating across Product, business units, Security, and Compliance
• Experience in a regulated environment (fintech, lending, payments) a plus
• Experience integrating AI or agentic tooling into the software development lifecycle to improve engineering throughput a plus

CA, WA, NJ, MA, DC, NYC range: $185,200 - $210,600

Rest of US Range: $169,100- $191,800

SF Range: $207,900- $235,700

In addition to the above salary, this role may be eligible for a bonus and equity.

Additional Information Regarding Job Duties and Job Descriptions:

Job duties include additional responsibilities as assigned by one’s supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you!  Apply today!

We are committed to protecting your privacy. To learn more about how we collect, use, and safeguard your personal information during the application process, please review our Employment Privacy Policy and Recruiting Policy on AI.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Engineering Manager, Web Experiences

CI/CD has been solved. Now it’s being reinvented. AI agents don’t just run pipelines. They write code, trigger builds, interpret failures, and propose fixes. The interfaces that developers use to understand and trust that work don’t exist yet. We’re building them.

At CircleCI, our guiding principles aren’t posters on a wall. We learn fast: we run experiments, accept failure, and scale what works. We think like the customer: every decision connects back to the developer sitting in front of a failing build at 2 am. We own the outcome: not just our slice of it, but the whole thing. If that’s how you already work, you’ll fit here.

About the Role

We’re looking for an Engineering Manager who will own the holistic user experiences where customers interact with CircleCI. They will play a critical role in shaping how customers perceive and adopt CircleCI, directly impacting retention and expansion.

This leadership role requires staying close to the work as you build a high-trust, highly competent, and cohesive team while delivering meaningful product improvements at startup speed.

What You’ll Be Doing

This role is a people-management position focused on engineering strategy, team performance, and the development of engineers. Some of your tasks and responsibilities will include:

• People Development: Attract, onboard, and retain diverse top talent. Build psychological safety and trust within the team so engineers can take smart risks, give candid feedback, and do their best work. Develop people through coaching, mentoring, and management support. Conduct regular 1:1s, goal setting, and feedback conversations with engineers and support them in their career paths. Continuously work to improve inclusion and belonging.
• Business Value Delivery: Ensure incremental value delivery and high-quality standards for the team while supporting strategic work in collaboration with partners in Design, Product, and Data. Balance speed with sustainability – we move fast, but we ship work we’re proud of. Track performance metrics and identify opportunities for optimization and continuous improvement.
• Customer and Stakeholder Engagement: Engage with stakeholders and customers to gather feedback, understand needs, and ensure engineering initiatives align with business objectives. For Web Experiences, this means staying connected to how customers actually use our product and translating those insights into team priorities.
• Process and Collaboration: Maintain high levels of transparency and efficiency with other development teams, product managers, and other stakeholders. You’ll also be involved in broader organizational development and cross-team initiatives with the rest of our engineering management team.
• Technical Enablement: AI-native engineering isn’t a nice-to-have on this team – you hold your engineers to that bar, use AI tools yourself to evaluate technical direction and pressure-test decisions, and help the team adopt practices that actually accelerate their work rather than just feel productive. Help grow the team’s expertise in frontend performance, reliability, and maintainable architecture. Champion the use of observability tools like Honeycomb and Datadog so operational data – not guesswork – drives technical decisions. You don’t need to write the ADR, but you make sure one gets written, you push back when the reasoning is weak, and you’re a credible tiebreaker when the team is split.

Who You Are

• People Management: You have prior experience in a people management role. You know how to build cohesive teams where people trust each other and hold each other accountable. Bonus points if you have done so in a fast-paced startup environment.
• Delivery: You do not “boil the ocean” but prefer to deliver solutions incrementally, with experimentation and iteration along the way. You know modern software engineering practices and how to apply them to drive effective, timely, high-quality delivery. Experience with agile methodologies is an asset.
• AI-Native Mindset: You haven’t waited for AI to mature, and you don’t let your team wait either. You can speak to how AI tools change what “shipping fast” actually means; you’ve formed real opinions on where they help and where they fall short; and you hold your engineers accountable for using them well – as part of how the team operates, not a bonus skill.
• Technical Leadership: We don’t expect you to write or review code, but you’re technical enough to earn your team’s trust – you understand and question architecture decisions based on company goals, anticipate pitfalls, and are a credible tiebreaker when the team is split. You mentor engineers, give direct feedback on technical direction, and raise the quality bar through how you engage in reviews and design discussions, not just what you ship.
• Communication: You believe in open and honest communication and work to cultivate this within the team and organization. You approach everything with an open mind and listen to different perspectives before determining a path forward.
• Product Thinking: You bring product instincts to every decision by identifying what matters to developers, shaping priorities, and pushing back when a direction doesn’t serve the user.
• Learning: You bring action orientation and seek to continuously improve the teams you work with. You excel in a culture centered on open communication, strong feedback, quick experimentation, blamelessness, and embracing failure to learn from it.
• Remote Work: CircleCI is a remote-first company, and you should have experience leading and motivating a distributed team.

Nice to Have

• Experience managing frontend-leaning full-stack teams: You have experience working on/leading teams - ideally with modern frontend frameworks (React, TypeScript, etc.). You can ask the right questions, spot quality issues, and raise the bar on frontend craft even if you’re not writing code daily.

Sound like you?

You’ve stopped waiting for AI to mature and are already building with it, not as a productivity trick, but as a core part of how you think about problems. You care about the product as much as the code. You’re drawn to work where the patterns don’t exist yet and the best answer requires you to invent it – and you’re ready to bring others along with you. If that’s how you already operate, we want to talk.

Canada Base Pay Range

$166,000—$207,750 CAD

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

About CircleCI

CircleCI is the world’s largest continuous integration/continuous delivery (CI/CD) platform, and the hub where code moves from idea to delivery. As one of the most-used DevOps tools - processing more than 3 million jobs a day - CircleCI has unique access to data on how the most effective engineering teams work, and the tools to help software companies successfully leverage the power of AI into their commercial applications. Companies like Hinge, HuggingFace, and Samsung use us to improve engineering team productivity, release better products, and get to market faster.

Founded in 2011 and headquartered in downtown San Francisco with a global, remote workforce, CircleCI is venture-backed by Base10, Greenspring Associates, Eleven Prime, IVP, Sapphire Ventures, Top Tier Capital Partners, Baseline Ventures, Threshold

Ventures, Scale Venture Partners, Owl Rock Capital, Next Equity Partners, Heavybit, and Harrison Metal Capital.

CircleCI is an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

Senior Manager, Customer Onboarding

DISHER is currently partnering with a leading supply chain solutions company on their Senior Manager, Customer Onboarding opportunity. In this role you will build and lead a scalable customer onboarding function that delivers complex, cross-functional customer implementations successfully. This leader will combine hands-on programe delivery with people leadership, portfolio governance, capacity planning and proactive executive communication. The role is designed to create an onboarding operating engine that runs consistently, surfaces risks early and scales with business growth.

What it’s like to work here:

This organization fosters a dynamic and innovative work environment that champions collaboration and growth. As a leader in supply chain solutions, they prioritize creativity and flexibility, empowering their team members to think outside the box and drive impactful results. Here, your ideas can shape the future of global supply chain management, and be part of a team that’s passionate about delivering exceptional service to their clients worldwide.

What you will get to do:

Customer Onboarding Delivery

• Personally lead the most complex, strategic or high-risk customer implementations as a hands-on program leader.
• Convert commercial commitments and customer expectations into clear scope, outcomes, milestones, responsibilities, dependencies and acceptance criteria.
• Coordinate execution across Operations, Technology, Product, Customer Success, Finance and other functions required for a successful launch.
• Maintain strong customer-facing governance, decision discipline and communication throughout implementation.
• Ensure operational readiness, transition planning and post-launch stabilization are built into each onboarding plan.

Portfolio, Capacity and Governance

• Maintain an integrated view of active onboardings, expected pipeline demand and the resources required to deliver them.
• Identify capacity constraints early and recommend staffing, sequencing or prioritization actions before commitments are at risk.
• Establish a practical governance cadence for project health, portfolio reviews, pipeline readiness and executive reporting.
• Define and monitor measures for schedule, scope, readiness, risk, customer outcomes, resource capacity and post-launch stability.
• Analyze patterns across implementations to improve forecasting, reduce recurring issues and increase delivery efficiency.

People Leadership

• Directly manage the current onboarding project manager and future onboarding team members.
• Set clear expectations, outcomes and measures for the team; provide regular coaching, feedback and development.
• Assign work based on complexity, capacity, customer needs and individual capability.
• Build team capability in customer leadership, risk management, escalation, executive communication and cross-functional delivery.
• Support recruitment and onboarding of additional team members as the portfolio grows.

Risk, Decision and Executive Communication

• Create early-warning signals for delivery, scope, resource, dependency and customer risks.
• Escalate with a clear statement of the issue, business impact, decision required, owner and recommended action.
• Provide concise portfolio reporting that distinguishes facts, assumptions, decisions, commitments and unresolved risks.
• Facilitate difficult cross-functional decisions and hold owners accountable for timely follow-through.

What will make you successful:

Required Qualifications

• Bachelor’s degree in business, operations, supply chain, technology, project management, or a related field, or equivalent relevant experience
• Experience with deals of $10M+
• Active PMP certification
• Advanced, hands-on proficiency with project management tools such as Smartsheet (highly preferred) or equivalent: project plans, dependencies, dashboards, reports, portfolio views, and executive status reporting
• 8+ years of progressive project, program, or implementation leadership, including complex customer-facing implementations
• 3+ years of formal people-management experience, including coaching and performance management
• Demonstrated ownership of multiple concurrent implementations or a delivery portfolio
• Experience with capacity planning, resource forecasting, governance design, risk management, and executive reporting
• Proven ability to lead cross-functional teams without relying on direct authority
• Excellent written, verbal, and customer-facing communication skills
• Practical experience using AI-enabled tools to improve project and program delivery, summarizing project information, identifying risks and themes, preparing status communications, and streamlining repeatable administrative work, with appropriate human review and data-handling judgment
• Must have the current and continuing right to work in the United States of America without restrictions or expirations.

Preferred Qualifications

• Experience in service logistics, supply chain, field service, SaaS, managed services, or another complex operational environment
• Experience building or materially improving a customer onboarding or implementation operating model
• Experience with enterprise customers, multi-region launches, operational integrations, or high-dependency programs
• Familiarity with HubSpot or equivalent CRM, ERP, service management, and business intelligence platforms

$135,000 - $165,000 a year

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Applicants must be authorized to work for any employer in the country in which the role is being hired. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Mark43’s mission is to empower communities and their governments with new technologies that improve the safety and quality of life for all. We build powerful, scalable, and elegant software that sets a new standard for the tools upon which our first responders rely. Our users are diverse, and we are therefore committed to embracing diversity of thought and experience within our team.

We are looking for a Public Safety Consultant who specializes in Records Management System (RMS) products and workflows to join our Services team. In this customer-facing role, you will be responsible for overseeing the configuration and business process analysis across the full spectrum of public safety agencies. You’ll work on a variety of products such as Reporting, Case Management, Evidence, and Warrants. You’ll operate in a consultative capacity and ensure product features, workflows, and technical configurations are defined and tested for each agency. Additionally, you will help train agencies on best practices with the Mark43 RMS product suite, guide change management, and product adoption processes to get users comfortable with the product and drive continual value. This position requires at least 50% travel.

What You’ll Do:

• Leverage your specialized knowledge in Records Management System (RMS) products and workflows to optimize public safety agency operations.
• Operate in a consultative capacity, ensuring product features, workflows, and technical configurations are defined and tested for each agency.
• Oversee the configuration and business process analysis across the full spectrum of public safety agencies, working on products such as Reporting, Case Management, Evidence, and Warrants.
• Train agencies on best practices with the Mark43 RMS product suite, guiding change management and product adoption processes to drive continual value.
• Establish processes to deliver RMS workstream best practices across all Mark43 customers and oversee the RMS implementation of the product.
• Help oversee end-to-end testing of RMS workstreams, integrations, and hardware components.
• Work with various stakeholders to help guide change management best practices and ensure new features are successfully deployed and understood.
• Gather product feedback and work with the Product team to help establish development priorities.
• Assist growth by vetting customer workflows for downstream planning.
• Work with Mark43 project managers to convey key team metrics and project risks to assist in staffing, budgeting, and future team planning.
• Work with the Training team to update training materials to deliver an outstanding training experience.

Who You Are:

• You have at least two to five (2 to 5) years of experience working as a product consultant or public safety employee, with a focus on RMS.
• You are willing to be hands-on during planning and delivery.
• You have experience developing, communicating, and training on workflows and best practices.
• You are a skilled communicator and can create buy-in across diverse groups of users and lead change management efforts.
• You have experience with Agile and Waterfall project management methodologies.
• You embrace technology and can quickly learn new features and determine how they can benefit various user groups.
• You have excellent interpersonal skills and are skilled at multitasking.

People who thrive on our team also tend to share the following characteristics:

• Humble, Open, and Curious: You recognize there are numerous ways to solve a problem or implement a strategy. You gain various perspectives and consider the impact on the customer and other teams before making a decision. You also promote team diversity and diversity of thought.
• Attentive, Active Listeners: You’re interested in what others have to say and illustrate your interest with your actions. You listen with empathy and ask follow-up questions to determine what your team and customers would like to achieve. You are comfortable with conflict because conflict provides an opportunity to help solve problems.
• Enthusiastic Collaborators: You understand that the best outcomes are achieved through shared ownership, and you seek to spread knowledge and expand participation rather than restrict it. As a Lead, you need to work cross-functionally to achieve successful outcomes for your team and customers.
• Ultimate Team Player: You focus more on team and customer success than personal achievements. You understand that each team within the Deployments team works hand-in-hand to provide the best customer experience possible and you might have to pitch in to help other team members.
• Comfortable with Uncertainty: You know that sometimes problems and situations can’t be simplified or fully understood; you know where to find information to help bring clarity to a situation, but you also understand that you won’t always have all the information when making decisions. You invite change and help your team and customers navigate change.

Compensation

The anticipated base salary range for this position is $100,000 - $120,000, with the higher end reserved for those with more relevant experience. Actual compensation will be determined based on factors including skills, experience, and geographic location.

In addition to base salary, this role is eligible for equity and a comprehensive benefits package, including medical, dental, vision, 401(k), paid parental leave, flexible time off, and other benefits designed to support you both at work and outside of it.

Mark43 is approved to hire in Canada, the UK, and 36 U.S. states, including Alabama, Arizona, California (excluding San Francisco), Colorado, Connecticut, Washington D.C., Florida, Georgia, Iowa, Idaho, Illinois, Indiana, Kansas, Massachusetts, Maryland, Maine, Michigan, Minnesota, Missouri, North Carolina, Nebraska, New Hampshire, New Jersey, New Mexico, New York, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Vermont, Washington, Wisconsin, and West Virginia. Before applying to a remote role, please ensure that you are able to perform the position in one of the states listed above. State locations and specifics are subject to change as our hiring requirements shift.

Our Privacy Notice describes how Mark43 uses and protects the personal information of prospective employees during the recruitment process. It informs you about our handling of the personal information you provide to us when you apply for a position in our organization and in general when you express your interest in joining our team.

As a part of Mark43’s security measures all employees must: Engage in appropriate use of the company’s electronic information resources; Become knowledgeable about and follow relevant security policies and guidelines; Protect the resources under their control, such as passwords, computers, and data that they create, receive, or download; and Promptly report security-related incidents and violations, and responding to official reports of security incidents involving their systems or accounts.

Mark43 is committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed, please email recruiting@Mark43.com requesting the accommodation.

About GoodLeap:

GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap’s proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $30 billion in financing for sustainable solutions since 2018.

GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America.

Position Summary

GoodLeap’s AI Transformation team partners with business units across the company to enable safe and effective AI adoption through tools, guidance, infrastructure, training, and custom solutions — from Claude plugins and skills to AI agents, evaluation frameworks, and usage analytics. The Engineering Manager will lead the AI Transformation engineering team, owning the delivery, quality, and operational health of the AI solutions the team builds and maintains.

This is a hands-on technical leadership role for someone who can guide the architecture of agentic AI systems while building, coaching, and scaling the team accountable for them.

Essential Job Duties and Responsibilities

• People Leadership – Lead, coach, and grow the AI Transformation engineering team. Own hiring, performance management, and career development. Build a high-performance, accountable engineering culture.
• Technical Leadership – Own the architecture, delivery, and reliability of the team’s AI solutions (agents, plugins/skills, evaluation harnesses, integrations, usage analytics).
• Guide technical decisions on agentic workflows, LLM integration, and MCP-based orchestration. Set and enforce engineering standards for security, compliance, and auditability appropriate to a regulated financial services environment. Champion modern engineering practices, including AI-assisted and agentic development workflows.
• Cross-Functional Execution – Partner with Product, business units, and the Enterprise AI Governance process to align engineering delivery with business outcomes across consult, co-develop, and own-and-maintain engagement models. Own delivery across initiatives spanning multiple teams; define and track KPIs for adoption, quality, and velocity.
• Process & Operational Maturity – Drive CI/CD, observability, and support rigor across the team’s solutions. Manage technical debt and scalability as the portfolio of AI solutions grows.

Required Skills

• 7+ years of software engineering experience, including 2+ years in technical leadership or management roles
• Hands-on experience building and shipping LLM-based or agentic AI products (prompting, evals, agent frameworks, MCP or similar orchestration)
• Strong grasp of cloud-native architecture (AWS or equivalent), API design, and modern CI/CD practices
• Proficiency in TypeScript and/or Python
• Track record of hiring, coaching, and growing engineers through changing scope
• Excellent stakeholder management and communication skills; comfortable operating across Product, business units, Security, and Compliance
• Experience in a regulated environment (fintech, lending, payments) a plus
• Experience integrating AI or agentic tooling into the software development lifecycle to improve engineering throughput a plus

CA, WA, NJ, MA, DC, NYC range: $185,200 - $210,600

Rest of US Range: $169,100- $191,800

SF Range: $207,900- $235,700

In addition to the above salary, this role may be eligible for a bonus and equity.

Additional Information Regarding Job Duties and Job Descriptions:

Job duties include additional responsibilities as assigned by one’s supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you!  Apply today!

We are committed to protecting your privacy. To learn more about how we collect, use, and safeguard your personal information during the application process, please review our Employment Privacy Policy and Recruiting Policy on AI.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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Headquarters: Brazil
URL: http://lawnstarter.com

About LawnStarter

LawnStarter is the nation's leading on-demand marketplace for lawn care and related services, with over $150M in annual bookings. We're expanding beyond lawn care to become the one-stop shop for all home services.

About Engineering Quality at LawnStarter

Our QA team is growing, and we're investing real money in better test coverage. We already have shared quality standards and a QA squad that organizes itself horizontally across teams. What we don't have is someone dedicated to owning that vision: every QA is heads-down on their own team, so nobody has the room to drive the standards forward, unify how the squad works, or push the state of the art. That's the gap this role fills. It's not a nice-to-have we're adding because things are going well. It's the structure and leadership we need to make what we've already built actually compound.

The Role

You'll be LawnStarter's first Principal Quality Engineer, reporting directly to the Head of Engineering. We already have quality standards, working CI/CD gates, and AI tooling in the mix. Nobody owns the vision behind all of it, drives it forward, or leads the QA squad that keeps it running. You will.

This isn't a QA management job today. You won't spend your day approving tickets or chasing bug counts. You'll take ownership of the standards and tooling that already exist, work collaboratively with the QA squad to improve them, and keep pushing the state of quality engineering forward as the org grows. As the QA squad grows, this role could take on direct people management of QAs, so hiring, coaching, and performance management experience is a real plus even though it's not the day-one job.

You're not starting from zero, and you're not inheriting a mess either. That means the job isn't "invent a strategy nobody has thought about." It's "listen to the QAs who live in this every day, understand where the pain is, and lead them toward what's next." We need someone who reads where LawnStarter is today and builds from there, not someone who shows up with a favorite tool stack and a coverage number they picked before they met the team.

What makes this role different:

• You own and evolve the quality strategy together with the QA team, instead of building one in a vacuum or just executing someone else's.
• You have direct sponsorship from the Head of Engineering and the room to keep growing the AI-native tooling already in the mix.
• Your success is measured by how much better the whole engineering org's quality gets under your leadership, not by a headcount number.

What You'll Own

• Strategy and vision: The company-wide quality engineering roadmap, plus a quality accountability framework that spells out what engineers, EMs, and PMs each own at every stage of building software.
• Test strategy across the stack: Unit, component, contract, API, end-to-end, mobile, and non-functional testing (performance, load, accessibility), agreed with each team as their quality contract.
• AI-native quality tooling: AI agents and skills, including Claude Code style tooling, that any engineer can run on demand for test generation, code review, and quality guidance. You'll keep hunting for the next AI capability worth putting in front of the team.
• CI/CD and test infrastructure: Required checks, quality gates, E2E and visual regression pipelines, performance budgets, and the mobile test automation strategy across emulators and real device clouds. That includes deciding what actually needs to block a deploy versus what can run async, and keeping the pipeline itself fast.
• Production quality signal: Tying monitoring into incident response and building dashboards teams actually check, not ones that just exist.
• Technical mentorship of the QA discipline: QA engineers keep reporting to their own Engineering Managers today. You won't manage their day-to-day or their careers right now. You'll own the technical and craft side of QA org-wide, mentor QA engineers across every squad, and send your input to their EMs to feed performance reviews. That could change as the squad grows into a direct reporting line to this role.

Problems to Solve

A solid quality bar with no one steering it.

We already have shared standards, working quality gates, and AI tooling in the mix. What's missing is someone whose job is to look at all of it, decide what needs to improve next, and actually drive that improvement instead of it being everyone's part-time responsibility.

A QA squad with no dedicated leadership.

Our QAs already organize horizontally across teams, but every one of them is focused on their own team's work day to day. Nobody has the bandwidth to unify how they work, spread what's working on one team to the others, or represent their pain points where decisions get made. You'll give that squad the structure and leadership it's missing.

Standards that need continuous R&D, not a rewrite.

The foundation works. The risk is standing still while the org grows. You'll keep pushing the state of the art, testing new approaches and tools, and deciding what's worth rolling out broadly versus what stays an experiment.

Quality work that's still someone's side project.

Right now, improving quality practice competes with each QA's day-to-day team commitments. You'll make it someone's actual job to carry that forward, and get engineers, EMs, and PMs treating it as planned work instead of something squeezed in.

What Success Looks Like (Year 1)

• A clear quality vision, owned and communicated: Every product team can point to what "good" means for their testing and why, with you as the person who set that direction and keeps it current.
• Measurable improvement on existing gates: Flakiness, pipeline cost, and what runs sync versus async on core repositories are visibly better than when you started, not just maintained.
• At least one new AI-native capability shipped: You've pushed the existing AI tooling forward with something new, like an added test-generation flow or audit, that engineers actually reach for weekly.
• A QA squad that feels led: The QAs across teams can point to concrete ways their work, tools, or standards improved because someone was finally driving it.

Requirements

Who You Are

AI-native, specifically for quality work. You already use AI to generate tests, not just to autocomplete code. You've set up agentic tooling like Claude Code or MCP-based workflows so engineers can run on-demand test generation or code review against their own repos, and you keep experimenting with what AI can take off a team's plate next. This is unlikely to be a good fit if AI tools mostly make you nervous, or your use of them stops at your own personal productivity.

A strategic thinker, not a tool zealot. Give you a team's current maturity level, and you'll design the testing approach that fits where they are, not the one you used at your last job. You resist the urge to mandate a specific framework or a specific coverage number before you understand the context. Someone who shows up insisting "we need to hit 90% coverage" or "everyone must use Playwright" without first learning how the team works will struggle here.

Deeply hands-on across the whole test pyramid. You've built and maintained component, contract, API, E2E, and performance test suites yourself, not just reviewed slides about them. You're the person who steps in when the engineering team is blocked by the pipeline and can't ship. If your test automation experience stops at reading dashboards other people built, this role will feel out of reach fast.

A patient teacher who still ships. Coaching engineers on testing practice and running enablement sessions is part of the job. So is personally building the CI pipelines and the tooling. You don't write the doc and hope someone else implements it. This is unlikely to be a good fit for someone who only wants to advise, or who avoids hands-on infrastructure work.

Comfortable owning influence without owning headcount, at least for now. You'll mentor QA engineers across every squad on technical craft and send notes to their EMs for performance reviews. You won't be their manager on day one, and you won't set their career path. This works well if you're motivated by discipline-wide technical influence. It won't if you need direct reports from the start to feel engaged. If you've hired, coached, and managed performance for a QA or engineering team before, that's a genuine plus: this role could grow into managing the QA squad directly as it scales.

This Role Is NOT

• A traditional QA management job, at least not on day one: You won't manage QA engineers day to day or own their career growth right now. Their EMs do that. You own the technical and strategic direction of the QA discipline instead, with the door open to direct management as the squad grows.
• A "throw out what's there and start over" job: We have real standards and tooling worth building on. You can't parachute in with a pre-packaged process or a favorite tool stack and mandate it regardless of fit.
• A ticket-approval or gatekeeping role: You're not the last line of defense that blocks releases at the end. You're embedding quality earlier, so there's less to block.
• A headcount-growth play: Your success isn't measured by how big a QA team you build. It's measured by how much better the whole engineering org's quality gets.

Benefits

Compensation & Benefits

• Base salary: $80,000-$100,000 USD annually.
• Fully remote: This is deep-focus analytical work with US-facing partners. We hire the best analyst regardless of city and trust you to manage your environment and overlap hours.
• Flexible PTO: Measured on outcomes, not hours logged.

LawnStarter provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. We comply with applicable state and local laws governing nondiscrimination in employment.

To apply: https://weworkremotely.com/remote-jobs/lawnstarter-principal-quality-engineer

Deputy is a global SaaS workforce management company with hubs in Sydney, Melbourne, San Francisco and London, plus team members working remotely across the United States.

Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life.

Ce que nous recherchons : Nous cherchons une personne organisée, dynamique et motivée par les défis.

Regional Clinical Trial Manager- Taiwan - Remote ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.

Sonatype is the software supply chain security company. We provide the world’s best end-to-end software supply chain security solution, combining the only proactive protection against malicious open source, the only enterprise-grade SBOM management, and the leading open source dependency management platform. This empowers enterprises to create and maintain secure, quality, and innovative software at scale.

As founders of Nexus Repository and stewards of Maven Central, the world’s largest repository of Java open-source software, we are software pioneers, and our open-source expertise is unmatched. We empower innovation with an unparalleled commitment to build faster, safer software and harness AI and data intelligence to mitigate risk, maximize efficiencies, and drive powerful software development.

More than 2,000 organizations, including 70% of the Fortune 100 and 15 million software developers, rely on Sonatype to optimize their software supply chains.

As a Technical Project Manager at Sonatype, you will drive the planning, execution, and delivery of critical security and IT initiatives. You will work cross-functionally with Application Security, Engineering, Product, Security Research, Legal, HR, Finance, and leadership teams to turn complex technical requirements into actionable project plans. You will ensure projects are delivered on time, within scope, and aligned with business objectives while maintaining clear communication across all stakeholders.

You will lead end-to-end project delivery for security and IT initiatives, transforming business needs into executable plans and ensuring successful outcomes through structured project management practices.

What You Will do

• Project Execution & Ownership: Own assigned projects from planning through completion. Build and maintain detailed project plans across multiple concurrent, technology initiatives, ensuring milestones, owners, dependencies, risks, and deliverables remain on track.

• Risk & Dependency Management: Proactively identify, track, and mitigate project risks and cross-team dependencies. Establish clear owners, mitigation plans, and escalation paths to prevent delivery delays.

• Cross-Functional Alignment: Coordinate across multiple segments and teams—including IT, Security, Engineering, Finance, HR, Sales, Marketing and Legal—to align deliverables and resolve cross-segment dependencies.

• Project Health & Reporting: Maintain clear visibility into project milestones, status, risks, dependencies, decisions, and changes to scope or timelines. Provide concise and actionable updates to key stakeholders.

• Obstacle Removal & Stakeholder Touchpoints: Host regular syncs, manage ongoing communications, and proactively step in to clear blockers for the teams.

• Decision & Escalation Management: Drive timely resolution of cross-functional decisions by identifying decision owners, documenting outcomes, and escalating unresolved issues when necessary.

• Process Automation & Efficiency: Leverage AI and automation tools to streamline workflows, eliminate manual administrative overhead, and optimize operational efficiency.

• Vendor and Tool Coordination: Coordinate vendor relationships, including procurement steps, renewals, and contract management

What You Bring

• Experience: 5+ years of experience in technical Project Management within SaaS or technology companies.

• Complex Deliverables: Proven track record of managing complex, cross-functional tech and data projects with multiple dependencies

• Technical Fluency: Comfortable working with Security, IT, and Business teams and understanding technical concepts such as APIs, integrations, data flows, architecture dependencies, and software delivery processes at a project-management level.

• Planning Through Ambiguity: Demonstrated ability to take ambiguous or loosely defined initiatives and turn them into structured execution plans with clear milestones, owners, dependencies, risks, and measurable outcomes.

• Communication & Collaboration : Ability to synthesize complex project information into concise, actionable updates for senior leadership, including clearly communicating risks, tradeoffs, and decisions needed.

• AI & Automation Mindset: Active user of AI tools and automation strategies to optimize day-to-day project workflows.

• Project Management Tools: Experience using modern project and collaboration tools such as Jira, Confluence, Slack, and Google Workspace or equivalent platforms.

• Location: Must be comfortable working effectively in a distributed, remote environment.

• Certifications (Bonus): PMP certification is desired, but not mandatory.

Nice-to-Have Skills

• Project Management Professional (PMP) or Agile certifications (CSM, SAFe)

• Experience with security frameworks and compliance standards (SOC 2, ISO 27001, ISO 42001, NIST, GDPR)

• Any background with IT and cybersecurity initiatives

• Experience with identity and access management (IAM), SSO, MFA implementations

• Familiarity with cloud platforms (AWS, Azure, GCP) and security tooling

• Experience with ITSM frameworks and service management practices

• Background in vendor management and procurement processes

• Experience facilitating audits and compliance evidence collection.

Things That We Are Proud Of

• 2026 Gartner® Magic Quadrant™ Leader for Software Supply Chain Security

• 2026 Celebrating 15 Years of Sonatype Research Labs – Industry-leading software supply chain and open source security research

• 2026 Founding Member of the Linux Foundation Initiative for Open Source Sustainability

• 2026 State of the Software Supply Chain® Report – Continuing industry leadership in software supply chain security and AI security research

• 2025 Visionary in Gartner® Magic Quadrant™ for Application Security Testing!

• 2025 AI Compliance Solution of the Year - AI Breakthrough Awards

• 2025 DEVIES Award to our SBOM Manager for a new product for its innovation and impact in developer technology

• 2024 Industry Leader in Forrester-Wave for Software Composition Analysis (2024 Q4 report)

• Constellation AST Shortlist: Sonatype has been listed on the Constellation ShortList™ for Application Security Testing for 2024

• Data Breakthrough Awards: Sonatype was announced as a 2024 winner in the “Open Source Data Solution of the Year.”

• SD Times: Best in Show Security

• Fast Company Best Workplaces for Innovators 2024

• The Herd Top 100 Private Software Companies 2024

• Diversity & Inclusion Working Groups

• Parental Leave Policy

• Paid Volunteer Time Off (VTO)

At Sonatype, we value diversity and inclusivity. We offer perks such as parental leave, diversity and inclusion working groups, and flexible working practices to allow our employees to show up as their whole selves. We are an equal-opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you have a disability or special need that requires accommodation, please do not hesitate to let us know.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Lirio is a technology/software company that provides expertise in a variety of behavioral science domains (e.g., behavioral economics, social psychology, public health), data science, and machine learning to drive consumer engagement, close gaps in preventive and chronic care, and promote health and well-being across an individual’s lifespan. Lirio’s behavior change AI platform unites behavioral science with advanced artificial intelligence (AI) to deliver Precision Nudging health interventions. Precision Nudging is the application of behavioral science to health interventions personalized by AI to each individual that overcome barriers to action at the right time and place for scalable, behavior change.

This is a remote role with the opportunity to be hybrid if located in Tennessee. All applicants must be authorized to work in the US without sponsorship.

To ensure an excellent onboarding experience and integration into the company, new colleagues will spend their first week onsite at one of our offices in Tennessee. Travel expenses will be paid. This is a requirement.

Position Summary

The Client Project Manager is responsible for planning, coordinating, and managing client implementations and related delivery work in accordance with established PMO standards. This role provides structured project leadership across scope management, schedule management, change control, launch readiness, and operational handoff. The Project Manager partners with client stakeholders and internal teams to define requirements, manage dependencies, track risks and issues, facilitate decisions, escalate barriers as appropriate, and maintainaccurate project documentation. The ideal candidate brings strong project management discipline, client-facing communication skills, technical fluency, healthcare or SaaS implementation experience, and the ability to drive work forward through clear ownership and accountability.

Essential Duties & Responsibilities

Manage Scope, Plans, and Delivery Execution

• Build and maintain project plans that define scope, milestones, workstreams, dependencies, owners, timelines, and acceptance criteria from kickoff through launch.

• Manage scope in alignment with approved requirements, success criteria, timelines, and resource assumptions; identify potential scope changes and route them through the appropriate change control process.

• Maintain accurate project documentation including project plans, status reports, decision logs, issue trackers, risk registers, and delivery artifacts required by PMO standards.

• Provide regular visibility into project health including progress against milestones, open decisions, risks, issues, dependencies, and required leadership support.

Lead Governance, Change Control, and Escalation

• Facilitate project governance routines including status meetings, stakeholder reviews, decision forums, risk reviews, and readiness checkpoints.

• Apply change control discipline by documenting proposed changes, assessing impact to scope, schedule, cost, resources, quality, and client commitments, and coordinating approval before execution.

• Use appropriate drive resolution of or use escalation authority to raise risks, unresolved decisions, resource constraints, timeline impacts, or delivery blockers to PMO leadership and accountable business owners.

• Ensure decisions, approvals, assumptions, and tradeoffs are documented and communicated to affected stakeholders in a timely and consistent manner.

Coordinate Requirements, Resources, and Launch Readiness

• Partner with clients and internal subject matter experts to gather, clarify, and document business, solution design, technical, and operational requirements.

• Coordinate resource planning and competing priorities across internal teams by identifying required roles, timing, dependencies, constraints, and capacity needs to support project execution.

• Manage launch readiness activities, including readiness criteria, testing support, defect or issue triage, operational preparation, client approvals, and go/no-go inputs.

• Support transition from implementation to operations by coordinating handoff materials, support expectations, open items, ownership changes, and post-launch monitoring needs.

Drive Cross-Functional Alignment and PMO Standard Adoption

• Collaborate across Account Management, Customer Operations, Product, Engineering, Data, Support, Sales, and Business Development to align execution, resolve blockers, and support integrated delivery outcomes.

• Follow established PMO processes, templates, documentation expectations, reporting cadences, governance checkpoints, and delivery standards.

• Identify opportunities to improve implementation delivery, operational handoffs, project controls, documentation quality, and cross-functional coordination.

• Perform other duties as assigned.

Security and Compliance Responsibilities

• Colleagues are responsible for protecting Lirio, our clients, and the people we serve by complying with information security policies, procedures, laws, guidelines, contracts, and regulations. This role may access or work with sensitive or confidential information and may work with PHI/ePHI depending on client assignments. Colleagues are required to complete privacy and security training, report suspected or known incidents and comply with applicable attestations and agreements.

Qualifications

• Bachelor’s degree preferred or equivalent combination of education and relevant experience.

• 3–5 years of experience in project management, implementation management, client/vendor management, consulting, SaaS implementation, or client-facing delivery preferably in healthcare or other protected data environments.

• Proven ability to manage multi-phase projects with parallel, interdependent workstreams, defined scope, structured governance, documented risks, and measurable delivery milestones.

• Proven ability to manage multiple active projects requiring cross-functional collaboration and dependencies

• Experience applying project controls, including scope management, change control, resource planning, risk and issue management, escalation, launch readiness, and implementation-to-operations handoffs.

• Strong client-facing communication skills with the ability to translate requirements, communicate progress, manage expectations, and facilitate decisions with stakeholders.

• Working knowledge of integrated systems, SaaS/PaaS environments, APIs, data integrations, and reporting concepts.

• Experience with Agile delivery practices, technical documentation, business analytics, issue triage, and user acceptance testing preferred.

• Demonstrated ability to operate with ownership, organization, collaboration, sound judgment, and adherence to established standards.

Benefits

• Medical (HSA available)
• Dental
• Vision
• Short-term & long-term disability (company-paid)
• Life & AD&D (company-paid)
• 401K with company match
• 10 paid holidays, quarterly company closure dates, + holiday week company closure
• Flexible time off policy
• Work from home
• 6 weeks paid parental leave
• Salary range:

About Snorkel

At Snorkel, we believe meaningful AI doesn’t start with the model, it starts with the data.

We’re on a mission to help enterprises transform expert knowledge into specialized AI at scale. The AI landscape has gone through incredible changes since 2015, when Snorkel started as a research project in the Stanford AI Lab, to the generative AI breakthroughs of today. But one thing has remained constant: the data you use to build AI is the key to achieving differentiation, high performance, and production-ready systems. We work with some of the world’s largest organizations to empower scientists, engineers, financial experts, product creators, journalists, and more to build custom AI with their data faster than ever before. Excited to help us redefine how AI is built? Apply to be the newest Snorkeler!

About the Role

The Strategic Delivery Lead is the senior operator accountable for turning a pod’s ambition into reliably delivered, high-quality work. This role is hybrid ( _3 days/week in office)_ in San Francisco,CA or New York City, NY. You will own the performance of a portfolio spanning samples, off-the-shelf datasets, proprietary data products, and bespoke engagements, connecting GTM, Research, Delivery, Product, Engineering, and Expert AI Supply to ensure the right work is prioritized, staffed, and executed. This is a highly cross-functional role: you will lead through influence cross functionally and directly manage a team of strategic project leads (SPLs), bring clarity to complex tradeoffs, and personally intervene when quality, delivery, or customer outcomes are at risk.

You will be the pod’s owner for margin performance and operating economics, with a clear view of cost-to-deliver, gross margin, capacity, and the operational choices that drive them. While you will not set pricing, your cost, scope, and delivery inputs will directly inform pricing and commercial decisions. In partnership with Product, Research and Forward Deployed Engineering, you will translate the domain’s strategy and priority bets into an executable roadmap, mobilizing the teams required to bring it to life and building the systems, rhythms, and playbooks that make the model stronger with every launch.

What You’ll Do

• Own your pod’s margin performance and operating economics. Be accountable for understanding and improving the cost-to-deliver, gross margin, and financial health of the pod’s work. Track data orders and recognized revenue, challenge staffing and production decisions that erode margin, and provide the cost and delivery inputs that inform pricing decisions. Represent the pod’s commercial and operational performance in the weekly business review.
• Bring the pod’s four-quarter roadmap to life. Partner with Product and Research to execute against the strategy and priority bets they have defined for the domain, translating them into an actionable delivery roadmap, mobilizing the right cross-functional teams, and ensuring launches and projects are delivered with the required quality, speed, and economics.
• Manage and grow a team of Strategic Project Leads (SPLs) to ensure projects are delivered on time, and you establish a culture of high performance.
• Serve as the connective tissue between GTM and Delivery. Maintain a clear view of the commercial pipeline, ensure pre-sales teams have the support they need, PMM has what it needs, and be able to speak confidently to delivery plans, capacity, risks, and tradeoffs across your portfolio.
• Own the performance of the full project portfolio. Ensure every project, across samples, OTS datasets, proprietary data products, and bespoke engagements, is delivered on time, to the highest quality, and against its expected financial return.
• Mobilize the right people at the right time. Bring together Research, Engineering, subject-matter experts, Delivery, and Expert AI Supply, negotiating for capacity and driving alignment across teams that do not report directly to you.
• Build and optimize the pod’s workforce plan. Partner closely with the heads of Delivery and Expert AI Supply to ensure projects are staffed with the right expertise, talent is deployed effectively, and capacity is planned strategically against current and future demand.
• Obsess over quality, personally. Get into the data, understand where quality is breaking down, and force the right conversations and actions when something is wrong, regardless of whether you are the person who can directly fix it.
• Actively manage and improve margin. Challenge staffing models, production pipelines, and other cost drivers when work is more expensive than it needs to be, and deliver measurable improvements to the domain’s margin profile.
• Turn recurring failures into systemic fixes. When the same problem appears repeatedly, address it in the operating model, tooling, or process rather than continuing to solve it one project at a time.
• Build the pod playbook. As one of the first leaders operating this model, establish the rhythms, processes, roles, and best practices that will make the model repeatable for future pods.
• Share learnings across the broader organization. Ensure insights, proven practices, and recurring challenges are systematically shared across pods so that each team benefits from what others have learned.

What You’ll Bring

• Ownership of a P&L or a business unit - you have carried a number, made pricing and cost trade-offs, and lived with the result. Consulting-style project leadership without commercial ownership is not the same thing.
• Real depth in a technical domain - software engineering, computer use and agents, or an adjacent frontier area. You do not need to be a researcher and you do not need to write the pipeline. You do need to be someone a research lead wants in the room: able to hold your own on a technical argument, tell whether this domain’s data is good or bad, and know who to pull in when it isn’t.
• A track record of building rather than administering. Founders, early operators, and people who have stood something up from nothing tend to do well here. We care much more about what you have owned and accomplished than how many people have reported to you.
• Commercial judgment with customers. You can run a technical discovery conversation, scope an engagement, and hold a hard margin or timeline conversation without escalating it.
• Comfort with ambiguity and with peers who are not your reports. Most of what you need to get done, you will get done through people who do not report to you.
• Seniority. Typically 8+ years with meaningful time at the level described above, though we care about the substance far more than the count.
• Prior people management experience; preference 3+ years

Bonus: experience in AI/ML data, evals or benchmarks; having built a function or business line inside a fast-scaling company; a founder or early-employee background in a technical product.

Pay Transparency Notice: Depending on your work location, the target annual salary base for this position can range as detailed below. Snorkel also includes benefits (including medical, dental, vision and 401(k)). The salary range for this position based off of tier 1 locations such as San Francisco Bay Area, and New York, and is $296,000 - $444,000. All offers include equity compensation.

Be Your Best at Snorkel

Joining Snorkel AI means becoming part of a company that has market proven solutions, robust funding, and is scaling rapidly—offering a unique combination of stability and the excitement of high growth. As a member of our team, you’ll have meaningful opportunities to shape priorities and initiatives, influence key strategic decisions, and directly impact our ongoing success. Whether you’re looking to deepen your technical expertise, explore leadership opportunities, or learn new skills across multiple functions, you’re fully supported in building your career in an environment designed for growth, learning, and shared success.

Snorkel AI is proud to be an Equal Employment Opportunity employer and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. Snorkel AI embraces diversity and provides equal employment opportunities to all employees and applicants for employment. Snorkel AI prohibits discrimination and harassment of any type on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local law. All employment is decided on the basis of qualifications, performance, merit, and business need.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

As the Manager, Strategic Onboarding, you will lead a team responsible for Tipalti’s most complex and strategically important customer implementations, including both internally delivered and partner-led engagements. You will be accountable for the performance, development, and success of your team and the overall health of the delivery portfolio, ensuring projects are appropriately staffed, risks are identified and addressed early, and customers receive a consistently high-quality onboarding experience.

You will own portfolio-level delivery performance, capacity and resource management, operational cadence, and first-line escalation management for your team. You will coach and develop experienced Onboarding Managers, establish repeatable and scalable delivery practices, and partner cross-functionally to remove systemic barriers to successful implementation.

This is a people and portfolio leadership role, not an individual implementation role. Success is measured by the performance of the team and portfolio—not by personally carrying customer implementations.

Why join Tipalti?

Tipalti is the AI-powered platform for finance automation, elevating how finance teams operate in the global economy. We empower our customers to scale faster and smarter by removing the complexities of doing global business and accelerating their finance operations efficiency. Our platform provides a comprehensive suite of finance automation solutions designed for mid-market businesses across accounts payable, global payouts, procurement, employee expenses, corporate cards, supplier management, tax compliance, and treasury. Tipalti partners with leading financial institutions such as Citi, Wells Fargo, J.P. Morgan, and Visa, enabling over 5,000 global companies to efficiently and securely pay millions of suppliers and payees across 200+ countries and territories, in 120 currencies.

At Tipalti, we pride ourselves on our collaborative culture, the quality of our product and the capabilities of our people. Tipaltians are passionate about the work they do, and keen to get the job done. Tipalti offers competitive benefits, a flexible workplace, career coaching, and an environment where diverse individuals can thrive and make an impact. Our culture ensures everyone checks their egos at the door and stands ready to reach for success together.

Founded in Israel in 2010, Tipalti is a global business headquartered in the San Francisco Bay Area (Foster City) with offices in Tel Aviv, Plano, Toronto, Vancouver, London, Amsterdam, Tbilisi and Medellin.

In this role, you will be responsible for:

• Lead, coach, and develop a team of experienced Onboarding Managers responsible for complex and strategically important customer implementations.
• Establish clear performance expectations, provide regular coaching and feedback, and create development opportunities that strengthen the team’s delivery and leadership capabilities.
• Build a culture of ownership and accountability in which Onboarding Managers independently lead their portfolios and escalate intentionally rather than relying on management to run projects for them.
• Recruit, hire, onboard, and develop new team members as the organization grows.
• Own performance management, goal setting, and development planning for the team.
• Own the overall health and performance of the Strategic Onboarding portfolio, including project health, delivery risk, time-to-value, customer experience, capacity, and forecast accuracy.
• Establish and lead a consistent portfolio operating cadence that surfaces risks early, drives clear ownership of actions, and enables proactive intervention before issues become escalations.
• Own staffing and capacity management across the team, balancing customer needs, project complexity, team capabilities, and business priorities.
• Serve as the first level of management escalation for at-risk implementations, providing leadership and executive customer engagement when appropriate while maintaining clear ownership with the assigned Onboarding Manager.
• Provide leadership oversight for Tipalti’s most complex and strategically important implementations, ensuring teams have the resources, cross-functional support, and decision-making required for successful delivery.
• Identify patterns across projects and escalations and translate them into systemic improvements rather than repeatedly solving the same issues customer by customer.
• Maintain accurate portfolio visibility and forecasting, using data to identify emerging risks, capacity constraints, and opportunities to improve delivery performance.
• Provide operational oversight of strategic partner-led implementations within the broader Strategic Onboarding portfolio, ensuring appropriate visibility, governance, escalation management, and consistent delivery standards across both Tipalti-led and partner-led engagements.
• Identify and implement improvements to delivery processes, tools, and operating practices that increase consistency, scalability, and customer outcomes.
• Use portfolio data and frontline insights to identify systemic delivery issues and drive improvements across the organization.
• Partner with Product, Engineering, Support, Sales, Professional Services, Alliances, and other cross-functional teams to resolve recurring delivery barriers and represent the needs of Strategic Onboarding.
• Ensure lessons learned, delivery patterns, and successful practices are captured and reused across the team rather than remaining with individual team members.
• Share structured product and process feedback with appropriate stakeholders to improve the customer onboarding experience.
• Establish clear ownership and escalation paths for cross-functional dependencies that impact customer delivery.
• Champion adoption of AI-enabled delivery workflows across Strategic Onboarding, partnering with the AI Strategy function to identify high-value opportunities, drive frontline adoption, and measure operational impact.
• Help evolve team roles and operating practices as AI removes administrative work, enabling Onboarding Managers to spend more time on strategic customer engagement and higher-value delivery activities.
• Provide frontline feedback and operational insights to help ensure AI capabilities address real delivery challenges and create measurable value.
• Reinforce new AI-enabled ways of working through coaching, operating cadence, and performance expectations.

About you

• 7+ years of experience in Customer Onboarding, Professional Services, Implementation, or a similar customer delivery function within B2B SaaS.
• 3+ years of direct people-management experience leading experienced implementation or onboarding professionals.
• Demonstrated experience managing a portfolio of complex enterprise customer implementations, with accountability for delivery quality, customer outcomes, capacity, and risk.
• Strong people leader with a track record of coaching experienced professionals, managing performance, and developing future leaders.
• Strong executive presence and demonstrated ability to lead difficult customer conversations and high-stakes escalations.
• Excellent operational judgment, including the ability to distinguish between an individual project problem and a systemic delivery issue.
• Demonstrated ability to build scalable processes and operating rhythms in a fast-changing environment.
• Strong cross-functional leadership skills and the ability to influence Product, Engineering, Sales, Support, Alliances, and other stakeholders without direct authority.
• Strong analytical skills and comfort using data to understand portfolio health, capacity, performance, and emerging risks.
• Excellent communication, prioritization, problem-solving, and decision-making skills.
• Detail-oriented and well organized, with the ability to maintain strategic perspective while managing a complex delivery portfolio.
• Ability to operate effectively in a fast-paced, deadline-driven environment.
• BA/BS in a related field or equivalent practical experience.
• Experience leading complex fintech, payments, ERP, or financial-technology implementations.
• Experience working with implementation partners or systems integrators is a plus.
• Experience leading teams through AI, automation, or significant delivery-process transformation.
• Familiarity with Salesforce, project-management platforms, and ticketing systems such as Jira.
• Experience operating in a high-growth SaaS environment.
• Experience partnering closely with Product and Engineering organizations to resolve systemic customer-delivery challenges.

Our benefits package includes:

• Hybrid working model that requires you to be in office Monday, Tuesday, and Thursday
• Competitive salary and stock options
• Matching RRSP
• Extended benefits, Employee Assistance Program, life insurance, AD&D, LTD
• Maternity, Paternity and Fertility Treatment benefits
• 15 days of PTO
• Subsidized lunch on office days
• Fresh fruit, snacks & drinks in office
• Conveniently located close to transit
• Phone/internet allowance
• Regular company-wide social events
• Multiple ERG groups celebrating our diversity and creating an inclusive culture

Base Salary Range: $120,000 - $150,000 CAD annually.

Bonus: Target bonus is 12.5% of base salary. Bonus entitlement is based on a combination of organizational results, individual performance, and relative contribution, as assessed by Tipalti in its sole discretion, to be formalized and communicated to you following your start date.

Expected Total Compensation: $135,000 - $168,750 CAD annually (includes base salary plus target bonus/commission).

The compensation information, above, reflects our reasonable expectation for this role based on several factors, including current market conditions. Final compensation will be determined through individual assessment of experience, skills, qualifications, and other job-relevant factors. Actual offers may vary within or, only in exceptional circumstances, outside the stated range based on the candidate’s unique qualifications and our comprehensive evaluation process. We are committed to equitable compensation practices in compliance with applicable employment laws.

Our Mission

Our mission is to elevate how finance teams operate in the global economy. We empower our customers to scale faster and smarter by removing the complexities of doing global business and accelerating their finance operations efficiency. We are the AI-powered platform that automates finance.

Tipalti is fueled by a commitment to our customers and a desire to build lasting connections. Our client portfolio includes high-velocity businesses such as Amazon Twitch, GoDaddy, Roku, WordPress.com, and ZipRecruiter. We work hard for our 99% customer retention rate which is built on trust, reliability and innovation. Tipalti means we handled it” - a mission to which we are constantly committed.

Accommodations Tipalti champions inclusive teams, in which every voice counts. We are committed to recruiting diverse candidates with varied personal experiences and abilities. We welcome applications from candidates belonging to historically underrepresented or disadvantaged groups, and maintain an equitable Talent Acquisition process that is free from discrimination.

As an equal opportunities employer, Tipalti complies with employment and human rights laws across the various jurisdictions in which we operate. Should you require reasonable adjustments or accommodations during the recruitment process, including access to alternate formats of materials, meeting spaces, or other accommodations that could better enable your full participation, please reach out to hr@tipalti.com for assistance.

AI Use We may use artificial intelligence and automated systems (collectively “AI”) to screen, assess, and select candidates during our recruitment process. This includes resume screening, skills assessment, and candidate matching. You have the right to request human review of any automated decision. For more information about how we collect and use personal data and information during recruitment, please refer to our Job Candidate Privacy Notice. For additional questions about our use of AI during our recruitment process, you can contact hr@tipalti.com.

Privacy We are committed to protecting the privacy interests of job applicants and candidates. For more information about our privacy practices during our Talent Acquisition process, please refer to our Job Candidate Privacy Notice below:

Job Candidate Privacy Notice | Tipalti

www.tipalti.com/privacy/job-candidate-privacy-notice/

About Snorkel

At Snorkel, we believe meaningful AI doesn’t start with the model, it starts with the data.

We’re on a mission to help enterprises transform expert knowledge into specialized AI at scale. The AI landscape has gone through incredible changes since 2015, when Snorkel started as a research project in the Stanford AI Lab, to the generative AI breakthroughs of today. But one thing has remained constant: the data you use to build AI is the key to achieving differentiation, high performance, and production-ready systems. We work with some of the world’s largest organizations to empower scientists, engineers, financial experts, product creators, journalists, and more to build custom AI with their data faster than ever before. Excited to help us redefine how AI is built? Apply to be the newest Snorkeler!

About the Role

The Strategic Delivery Lead is the senior operator accountable for turning a pod’s ambition into reliably delivered, high-quality work. This role is hybrid ( _3 days/week in office)_ in San Francisco,CA or New York City, NY. You will own the performance of a portfolio spanning samples, off-the-shelf datasets, proprietary data products, and bespoke engagements, connecting GTM, Research, Delivery, Product, Engineering, and Expert AI Supply to ensure the right work is prioritized, staffed, and executed. This is a highly cross-functional role: you will lead through influence cross functionally and directly manage a team of strategic project leads (SPLs), bring clarity to complex tradeoffs, and personally intervene when quality, delivery, or customer outcomes are at risk.

You will be the pod’s owner for margin performance and operating economics, with a clear view of cost-to-deliver, gross margin, capacity, and the operational choices that drive them. While you will not set pricing, your cost, scope, and delivery inputs will directly inform pricing and commercial decisions. In partnership with Product, Research and Forward Deployed Engineering, you will translate the domain’s strategy and priority bets into an executable roadmap, mobilizing the teams required to bring it to life and building the systems, rhythms, and playbooks that make the model stronger with every launch.

What You’ll Do

• Own your pod’s margin performance and operating economics. Be accountable for understanding and improving the cost-to-deliver, gross margin, and financial health of the pod’s work. Track data orders and recognized revenue, challenge staffing and production decisions that erode margin, and provide the cost and delivery inputs that inform pricing decisions. Represent the pod’s commercial and operational performance in the weekly business review.
• Bring the pod’s four-quarter roadmap to life. Partner with Product and Research to execute against the strategy and priority bets they have defined for the domain, translating them into an actionable delivery roadmap, mobilizing the right cross-functional teams, and ensuring launches and projects are delivered with the required quality, speed, and economics.
• Manage and grow a team of Strategic Project Leads (SPLs) to ensure projects are delivered on time, and you establish a culture of high performance.
• Serve as the connective tissue between GTM and Delivery. Maintain a clear view of the commercial pipeline, ensure pre-sales teams have the support they need, PMM has what it needs, and be able to speak confidently to delivery plans, capacity, risks, and tradeoffs across your portfolio.
• Own the performance of the full project portfolio. Ensure every project, across samples, OTS datasets, proprietary data products, and bespoke engagements, is delivered on time, to the highest quality, and against its expected financial return.
• Mobilize the right people at the right time. Bring together Research, Engineering, subject-matter experts, Delivery, and Expert AI Supply, negotiating for capacity and driving alignment across teams that do not report directly to you.
• Build and optimize the pod’s workforce plan. Partner closely with the heads of Delivery and Expert AI Supply to ensure projects are staffed with the right expertise, talent is deployed effectively, and capacity is planned strategically against current and future demand.
• Obsess over quality, personally. Get into the data, understand where quality is breaking down, and force the right conversations and actions when something is wrong, regardless of whether you are the person who can directly fix it.
• Actively manage and improve margin. Challenge staffing models, production pipelines, and other cost drivers when work is more expensive than it needs to be, and deliver measurable improvements to the domain’s margin profile.
• Turn recurring failures into systemic fixes. When the same problem appears repeatedly, address it in the operating model, tooling, or process rather than continuing to solve it one project at a time.
• Build the pod playbook. As one of the first leaders operating this model, establish the rhythms, processes, roles, and best practices that will make the model repeatable for future pods.
• Share learnings across the broader organization. Ensure insights, proven practices, and recurring challenges are systematically shared across pods so that each team benefits from what others have learned.

What You’ll Bring

• Ownership of a P&L or a business unit - you have carried a number, made pricing and cost trade-offs, and lived with the result. Consulting-style project leadership without commercial ownership is not the same thing.
• Real depth in a technical domain - software engineering, computer use and agents, or an adjacent frontier area. You do not need to be a researcher and you do not need to write the pipeline. You do need to be someone a research lead wants in the room: able to hold your own on a technical argument, tell whether this domain’s data is good or bad, and know who to pull in when it isn’t.
• A track record of building rather than administering. Founders, early operators, and people who have stood something up from nothing tend to do well here. We care much more about what you have owned and accomplished than how many people have reported to you.
• Commercial judgment with customers. You can run a technical discovery conversation, scope an engagement, and hold a hard margin or timeline conversation without escalating it.
• Comfort with ambiguity and with peers who are not your reports. Most of what you need to get done, you will get done through people who do not report to you.
• Seniority. Typically 8+ years with meaningful time at the level described above, though we care about the substance far more than the count.
• Prior people management experience; preference 3+ years

Bonus: experience in AI/ML data, evals or benchmarks; having built a function or business line inside a fast-scaling company; a founder or early-employee background in a technical product.

Pay Transparency Notice: Depending on your work location, the target annual salary base for this position can range as detailed below. Snorkel also includes benefits (including medical, dental, vision and 401(k)). The salary range for this position based off of tier 1 locations such as San Francisco Bay Area, and New York, and is $296,000 - $444,000. All offers include equity compensation.

Be Your Best at Snorkel

Joining Snorkel AI means becoming part of a company that has market proven solutions, robust funding, and is scaling rapidly—offering a unique combination of stability and the excitement of high growth. As a member of our team, you’ll have meaningful opportunities to shape priorities and initiatives, influence key strategic decisions, and directly impact our ongoing success. Whether you’re looking to deepen your technical expertise, explore leadership opportunities, or learn new skills across multiple functions, you’re fully supported in building your career in an environment designed for growth, learning, and shared success.

Snorkel AI is proud to be an Equal Employment Opportunity employer and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. Snorkel AI embraces diversity and provides equal employment opportunities to all employees and applicants for employment. Snorkel AI prohibits discrimination and harassment of any type on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local law. All employment is decided on the basis of qualifications, performance, merit, and business need.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.